I was a patient and I decided to canceled cause I get charged $170 for a periodental maintenance but also they file the claim with my issuance so they get the insurance payment as well.so insurance told me that I have to pay only 20% of the bill and that was $290 so they stole cause I didn't get no refund since that was in September read more

Yesterday I had my first visit at Bright Now in Ocala. The office is clean. The receptionist was helpful and even came out to the parking lot to direct us to the office because we missed the sign. Marisol, the assistant, is professional and checked my blood pressure prior to the dental X- rays. The dentist, Dr. Garcia, was professional and kind too. The dental hygienist was efficient and gentle. We recently moved here and was happy with Bright Now in Clearwater, so we were happy to know that there was a Bright Now in Ocala too. Sandy Kleiman read more

It's all about the money at this place not to mention poor customer service. They told me ahead of time that my insurance would cover the costs of the x-rays and teeth cleaning but I still paid a few dollars. The dental associate later informed me that she couldn't perform the cleaning because she had other patients so I had to reschedule. The dentist who examined my teeth didn't introduced himself, told me about what future work is needed, and immediately left. Staff presented me with charges for the future work. I explained to them that my insurance said they could send the treatment plan to them and they'll notify my of the exact charges. Staff said it wasn't necessary and the charges presented were the amount I would pay. We went back and forth after I explained that my former dental office later charged me for services that they said my insurance would pay and I just want to ensure a similar situation doesn't arise again. Hopefully they sent the treatment plan to my insurance. but I'm sure I won't find out until I arrive for my cleaning. I'll probably switch to a different dental office that treats patients with respect. read more

Ripoff. They refuse to take my card issued by my insurance company payment despite my insurance company confirmed they are supposed to take it. When i mentioned that to them today i got a nasty retort from one of the desk people "we DONT have to take it." I was scheduled for a deep cleaning but when I arrived they told me they could only do half of my mouth and I had to come back in five months to have the other half done. Then they went and charged me $20 for half my mouth. My receipt says it was for 4 quads. Only 2 were done. So I said if I pay the 20 now then there is a zero payment when I come back? And they said no I still have to pay again when I come back. read more

Absolutely horrible experience. I went to this dental practice because they accept my insurance. I booked an appointment for a cleaning and exam. When I arrived they wanted to perform a gingivitis treatment before I could schedule a cleaning. This treatment was not covered by my insurance. I explained that I just wanted the cleaning as that was the service I scheduled the appointment for at my previous appointment there. The Hygienist was terribly rude after I declined the additional service at $179.00. I received a brutal, very minimal cleaning which took all of 5 minutes. I told the office manager I would never be back and she encouraged me to come back in and they would "straighten things out" with the hygienist. I told her I would never have that hygienist perform any service for me. Avoid this place!!!! read more

Heartless! I called this office at 11:00 this morning explaining that my husband was having a dental emergency where one of his molars that he had been sensing some pressure in the past few days, had suddenly begun to seriously hurt. I explained to the office worker that theirs was the only office in town that would accept my Obamacare insurance and needed to get him in. She said that she had no open appointments but would talk to the doctor and call back. I left my husband cell phone number with her. I called back at 3:00 pm asking why we hadn't heard back from her, and she said because she didn't have any cancellations, she wasn't going to call. She further went on to say that she didn't have any openings for the next day either. I asked her when she WOULD be able to see him and she said her next available was April 3rd! Are you kidding me! The man is in pain! I finally called another dental office, which would not take our insurance, and got him in, on an emergency basis, the same day. Happy Valentines Day. I found out that my completely worthless insurance is only good at a completely worthless dental practice. read more

My husband and I have been going to Bright Now for many years now, and have nothing but good things to say about it. Our dental cleaning expert is reliable, personable and we cherish her. Everyone on the staff is friendly, accommodating and kind. I recommend Bright Now Dental to everyone I know who is searching for a dental home. read more

Terrible visit. No common courtesies ("hi", "welcome to Bright Now", "may I help", "hi, my name is..."). Took X-ray with no real explanation as to why ("because we always do"). Waited 30-45 minutes in lobby and another 30 minutes alone in dentist chair - had to ask for dentist. Took over an hour to be told the dentist I wanted to see was not in and that they didn't do the work I needed. They submitted claim to my insurance for the X-ray and "comprehensive oral examination" which I did not receive. Will not return. read more

They flat out lie. They only exam your teeth if you need anything like a extraction they farm you out to another practice. That usually don't take your insurance. Then they bill your insurance a huge charge or they refuse your insurance out right. Then pull that for a slight charge of $79.00 we will tell you what you need done. Rip off artist. read more

Awful ! Please don't go here if you don't have to, this would be the last choice anyone should pick. Very rude and unprofessional, the place is not advanced at all equipment very sketchy and the way they do X-Rays is ridiculous! I am not going back and I strongly recommend no one else does either. read more

While the dentist and hygienist were good, they cannot run a schedule on time. More than once I' ve had to leave and reschedule because they run too late. Clearly their time is more valuable than mine. read more

Wow, I have read some of the reviews with 1 star and I do not understand why as my experiences with this office has been very professional with very caring hygienists, doctors and office staff! I have insurance through Humana so it pays a percentage of procedures with a $5.00 office visit, free xrays, cleanings and exams. I've had some extensive work done by them and they have all turned out to be exceptional in quality and appearance. Prior to finding this office I had bounced from different dental offices trying to find one that I felt comfortable in and not on some assembly line being pushed through with no feelings. Their office equipment, x-ray machines are all state of the art up to date. They are willing to work with you on payments if you can not out right afford something. My husband, who nearly passes out at the thought of seeing a dentist, requires deep cleanings every 3-4 months. He no longer fears them as they take their time at his pace and do the cleaning. Once I needed a root canal in a tooth already capped. I was then sent out to another dentist that accepted my insurance and found they did not have to remove the cap or replace it but drilled right through it and did the job. I have had a lot of these procedures done at other offices where I was sent out to a professional office that did root canals. So if it is not a 'simple' root canal you will be referred to another dentist which is pretty typical of most dentists. Again, they took into consideration my ability to pay and worked with the office they were referring me to in order to make it possible for me to have this treatment. To save money, they did the followups after the canal was done. I can't say enough about this office and find the 1 star ratings to not be anything like my own experiences. I don't know if this is the case with the other complaints here, but sometimes, even on the phone, you attract more bees with honey than vinegar... sometimes just being human and polite creates a lot more sympathy for your problem where people are willing to take that extra mile to help you. Just saying... read more