Do not recommend.
Brighter Strides ABA provided services to my two minor children in VA from approx. Sept 2024 to June 11, 2026. The experience was defined by delays, unstable staffing, poor communication, and inadequate clinical oversight. Meetings happened, but there was repeated lack of follow-through and long stretches where issues were not resolved.
ABA is supposed to be data-driven. In our case, data collection and documentation were inconsistent, sometimes absent, and at times appeared copy/pasted from prior days (as witnessed by family). I repeatedly asked for clearer, consistent session-level data and even requested paper data collection because staff did not appear trained/competent in the system being used. Without reliable data and programming, it was impossible to verify progress, treatment integrity, or what was actually being addressed clinically.
There were also serious safety and conduct concerns that I reported at the time, including: a technician making inappropriate, non-clinical statements during "parent training" (telling me my child was "possessed by Pokémon" and suggesting praying "demons" out), reports from a speech therapist that a technician escalated behaviors, my child reporting being slapped (not witnessed by me), and a camp incident where leadership reported a technician yelled at, belittled, and physically dragged my child in front of peers (my child also reported being pushed/struck). Another technician raised ongoing concerns (leaving during behaviors, excessive breaks, non-therapy phone/device use). I also received repeated reports from staff of another agency that a technician was sexually harassing her. Too often the response was reassignment rather than a resolution that ensured safety, competence, and continuity of care.
I ultimately terminated services and filed a formal grievance with the insurer. Families should demand raw data/graphs, session notes, supervision logs, incident reports, and parent-training plan in writing. read more
