I am going to be honest and say I was not sure about my dad coming here based off the reviews but I'm glad I gave them a chance because everyone was so nice and took care of my dad well. A big thank you to everyone, especially Xavier, Craig and Evette! read more

This place is the absolute worst. If you love your loved ones please do not bring them here. Experienced this place in person for several days and it was a nightmare. I brought my mom here for rehab and will never bring her here again. First off, we asked if she could get her hair washed (they have sinks and tub area) and the aid said she would do it. Although she washed her hair with the wipes you use for cleaning people after they wet themselves. I could not believe it. Its a bad environment. The workers are not that friendly. People just sit in the dining area and stare into space.. They encourage people to eat there but the days I had my mom there the most people I counted were 8 people. Most people eat in there rooms. My mom was on oxygen, and when they moved her back to her room they hooked her back to oxygen machine and had it set on zero. Management really does not seem to care at all. Please take your loved ones elsewhere. They deserve better read more

They neglect and actively cause the spread of diseases and if you are asking and begging to be treated better and helped that's when management comes together against you and not to help. Please don't put yourself or anyone you love in here. They will be so neglected and likely to die a horrible way because of the neglect. Before I was a patient I was a nurse for almost 20 years and this place is exactly what I feared for my life and here I am stuck because they gave me COVID and refused to do anything except isolate me and refuse me everything even showering read more

This company does not care about their workers. People have worked their for years and they do not listen to their complaints or needs. This is not only regarding the managers in the community but the corporate managers as well. Many of us complained to the previous human resources manager "Monica" and she did the investigations and handed in everything to the current executive director "Lori" and previous one too. Unfortunately, nothing was ever done. They didn't even listen to the human resources manager. Monica was the only one that would help us with issues and would even take charge and talk to us to resolve our issues. Lori the executive director would just brush everything under the rug and sugar coat things so she looked good. Not taking anything seriously. Many of us left because of Lori and even managers transferred to other buildings to get away from Lori and her behavior. The previously human resources manager resigned because she was not being listened to and telling Lori about her medical conditions and how she could no longer help in the kitchen doing food service work when we were short. She would wash dishes, server, clean up and even managed us for a while. She was treated with no respect and resigned but then wanted to stay and was not given the chance to stay. The current human resources manager that has been there for over a year still does not help us with human resources issues and only tells us to call corporate or that it's not her job. If she does payroll by herself, she still messes thing up and we get short payed and have to wait for the next pay period to get paid. Diane the manager in healthcare is always in the office helping her with payroll and making sure we get paid right. She doesn't even do any functions for us and is not caring like the previous manager. But they keep her there because that is Lori's friend. "Lisa" the previous assisted living manager transferred to another community because of Lori and how she was being treated and felt like Lori was being racist against her. We would overhear her talk to other managers about it, but not to corporate because she still works for the company and is scared to get in trouble. Corporate would come to the community ask us questions and when told the truth they still don't make changes. All conversations were supposed to be confidential and they never were. They would go back to the previous and current executive director "Lori" and tell them what we said. Lori in turn would then treat us with disrespect and make things hard for us to continue working there. There is no loyalty to those that work hard, but those that are always calling out, late and disrespectful they treat well. What's sad is that every time they get a negative review they have a manager, family member or doctor write a great review about the community so their online review scores stay high. The community is always short staffed and team members are forced to work overtime. Almost every day we don't get to take a lunch because of how short staffed we are and it's hard to give great service when we are overworked. If the state came into the community and looked at our Kronos punches they would see how we work without taking lunch and do a lot of doubles because of being short staffed. I would not recommend anyone to work here. It's sad that team members like me and many of my co-workers want to do the best job we can for the residents, but we are not treated with respect and corporate is always covering the executive directors mistakes and treatment of us. They just don't want to keep looking for an executive director because our building has had so many already. Lori should not be an executive director there and it's sad how she treats us and talks down to us. She is not polite and caring. The worse departments there is the dietary department where I worked and health care where I helped out too. Many of us are getting together to sue this community and talk about the conditions we are working under. Corporate will be writing a response to this review stating how sorry they are about how I feel and how we can contact corporate with these complaints. The issue is we have and nothing is done. Their replies are lies and they don't help us and keep managers like Lori because they don't care anymore. DON'T WORK HERE. read more

My mom has been with Brighton Gardens, Edison for over 4 years. We (our entire family) are very happy with her care. I visit weekly, at events, and whenever I choose. My visits are welcomed by a friendly receptionist, busy, but smiling staff and residents who have always returned my greetings, and a concerned and aware medical staff. Her room is clean, her meals are taken in a regular dining room looking like a fine restaurant. Her care is in our hands, and the Brighton Gardens staff is well suited and welcomed by us. We feel blessed that she is being cared for. read more

As the son of a parent who stayed here and visited every single day, I noticed a lot and had a lot to say about what I saw there. As this is all new to me, I didn't know what to expect, but I did expect more empathy and understanding than I got. Right from the start, I was unaware I needed to put my mother's name on her clothing, and was informed after the fact that this is basic, by the staff. Basic for those who do this for a living, not me. Anyway, a few days in, I noticed another resident wearing my mother's clothes for a few days, and brought it to their attention. So, if no name is on the clothes, they are just given out to whoever? Really? My dealing with the social worker there was usually unpleasant as well most of the time. ( I don't appreciate being spoken to like a child-I'm an adult, she should have known this as at one point she responded inappropriately to one of my comments to her "You're a grown man") My mother has a tendency to fall out of bed, I told them this, she fell out at least twice, and got called in the evening advising me, I wasn't quite sure how to respond to that but they said they are required to call me. They make NO effort to address this, I made a few suggestions, and was told no constantly (no rail on bed, no chairs by bed, no to sitting in a chair until she gets sleepy, no to this, no to that) These people are in this business, my mother can't be the only resident like this, but apparently based on one conversation with a staff member there, I was told yes, she is. Odd for sure. Upon moving her to the assisted living side, I mentioned this, was told a rubber mat (later on advised for purchase) could be placed along side the bed, (but it wasn't at first), and the bed could be lowered. The staff seems to stick to a standard script with a smile. I got "yessed" a lot, but them being more proactive would have been nice. They tell me they are not allowed to restrain residents, but allowing them to fall out of bed is fine, it seems. Additionally my mother developed a huge bruise on her upper thigh, the nurse who I had a few issues with as well, advised me with very little concern that Mom was bleeding internally due to this. One time, after I made my thoughts known about something connected to Mom's care that I wasn't happy with-I can't even remember what specifically it was, as there were SO many, this same nurse came up to me, to explain herself in a somewhat defensive manner. My guess is mother got this bruise falling out of bed, it didn't just happen by itself, and I refuse to believe my mother who is frail and fragile would NOT bruise after a fall out of bed. My take on this whole experience is that the place exists to make money first, and providing care is secondary. The staff all seem to speak from a rehearsed script (probably due to hearing it all over and over) The place looks great, and the dog and cat there are a nice plus too. Some of the staff went out of their way to be pleasant, but I expected more as I was there every day . I didn't expect to make friends there, but didn't expect to be ignored either. It doesn't cost anything to smile and say hello, and at what they charge, that should be included by the staff. I now think after my dealings with them, a smile and a hello from the staff could be requested, with an added extra over-charge to the bill From my daily observations, it appeared most residents got very few visitors, so my being there daily had to stand out. I was told of many visitors to the residents there, one of many lies and stories I was told on a regular basis. read more