I got my apartment cleaned today, and am exceptionally pleased with both Brilho's professionalism and attention to detail. The owner, Luciano, came himself to asses how long the job would take. He also did a personal follow up to ensure I was happy with the outcome. I don't hesitate to recommend their services. read more

This company has lost its way entirely. What began as a good idea that delivered on its promise 4-5 years ago has become a complete rip off. Extraordinarily expensive for substandard services. The proprietor is charming but he cannot manage his staff, the turnover is incredibly high and there is zero continuity in quality or understanding between cleanings. What is most shocking is that Luciano, the founder, has become a huckster. He marks up any additional services by hundreds and sometimes thousands of dollars. He's little more than a middleman who takes advantage of folks without the time to find an alternative. What sickens me the most is that he casts himself as someone who's only in it to help immigrants find their feet in the country. I'm appalled by what I've discovered and I'm loathe think on the many ways he exploits his employees. Avoid this place. read more

I enquired about hiring this business and had the owner come out to my house to quote me, he was very nice and professional told me he gives top services etc. So I was very excited until I got the quote that was 15, 20 Dollars more then I was quoted in my house. I responded back saying I was nervous about the lack of communication between the owner and the assistant. I reached out to the owner because I assumed he was going to reach out and apologize for the mistake however that never happened. So when I did he was very rude and unprofessional saying he doesn't like drama-- I didn't know questioning the 2 different quotes was dramatic. Wouldn't recommend Brilho basically just for how the owner is not professional and doesn't respect or appreciate potential business. Be Aware read more

Absolutely the worst cleaning company I've ever dealt with. Luciano, the owner, initially comes across as friendly and professional. But as soon as there is an issue -- or, as in my case, one of his crew members damages your property--he very quickly morphs into a nasty, trashy piece of work. So ironic because Brilho brands itself as this high end cleaning agency but you can't get more ghetto. To fix the problems caused by Luciano's unprofessional team, I hired Service Master Repair who were fantastic. They were punctual, friendly, and meticulous. A breath of fresh air after Hurricane Brilho lol. read more

I recently had renovations done to one of my properties and got Brilho to clean the mess left over from the contractors. They did such an amazing job that I later booked their cleaning services. Both times, everyone was professional, friendly, and careful with my more delicate furniture pieces. read more

The owner arrived at our EMPTY two bedroom condo for a move in clean. He texted a quote of 5-6 hrs for two people (so 10-12 hrs) and asked if we wanted windows done also. I agreed. I then got a bill for 16 hours, or almost $700!! For an empty condo which had already been surfaced cleaned. There is no way the windows took an extra 4-6 hrs especially because they weren't fully cleaned (presumably they stopped at the height that they couldn't reach) and other . I emailed them about my disbelief and got no reply. I emailed again and a response in which he fabricated about what happened, in terms of timeframe and accused me of misunderstanding. I have the text and email proof, however, and he also said that he "assumed" I wanted it fully cleaned. read more

BRILHO Luxury Cleaning & Services - This is apparently "clean". - Home Cleaning Near Me - Toronto, Ontario

I had BRILHO in for a full house cleanup following a major reno. While there were a few issues with the cleaning, I have to commend the owner (Luciano) of this company for fully reviewing the job with us upon completion and making sure any wrongs were righted immediately. read more

Brilho just finished cleaning my condo - and they did a fabulous job. The cleaning service arrived early. The service was conducted with utmost respect and politeness. The cleaners spent the entire day cleaning and went out of their way to make the place as spotless as possible. The work was so good - that we had to send the woman home early because she had already exceeded our expectations. The price for the service was very reasonable, and out of the other 5 services I've used - this one wins out by far. The feedback and support system is exceptional and I'd like to commend Luciano for his great work in setting the bar for great customer service. read more

We ha BRILHO for an apartment clean. They were thorough and efficient and our home looked great!

Amazing, professional great work was completed by this company. I called them in a panic after a renovation nightmare with drywall dust everywhere and they came to the rescue!!! BIG TIME!! Highly recommend their services and will definitely be using them again. THANK YOU THANK YOU read more

Not recommended and very expensive. Terrible follow-up. I asked that my windows and eaves be cleaned. Windows were cleaned but not eaves and there was no attempt to have crew come back and do them. Owner seemed far more interested in other clients even though we gave him a lot of work: cleaning rugs etc. Imwill never use this company again. read more

We have used BRILHO services for over a year to clean our house. After a few false starts we have a wonderful woman who cleans our house weekly. She is very thorough and pleasant. Luciano works hard to ensure we are satisfied with the services. read more

Disappointing at best. After confirming three times with the owner, he had texted 30 mins before his team was supposed to show up and cancelled the cleaning. It was difficult to reach him as the answering service had to page a few times and the lack of professionalism cancelling 30 mins prior to delivering the service is unacceptable. I would avoid this service altogether. read more

The Brilho team were lifesavers, coming on relatively short notice and perfectly timed just as I got everything moved out of my apartment. When I came by to check things the next day I found the place spotless. I wish a team of similar caliber had cleaned the place I moved into! read more

BRILHO did an excellent work and paid attention to every little detail I asked when their salesperson come for a free assessment. He made notes, sent me a quote and followed up with a phone call and I really liked that BRILHO's office called after for a post assessment. read more