Wish I could give a negative rating number! This Brinks company is full of liars and cheats as others have stated. Contracts are a joke. How this place stays in business is crazy. They also didn't answered or call when an alarm went off. coverage is a joke.They farm out the responding to some other place, NOT Brinks. Slick talking lying salesman is all they have to write up their "contracts". You have to pay out time left on a "contract" if you move, because the new owner is smart enough Not to use Brinks. You got to lover Paying For Nothing! read more

This has been a miserable experience post moving: I was forced to pay $750 for a "new" panel identical to the old panel; I get alarm "failed to arm" messages daily from the old address that has no system, no account, and no access despite 3x CSRs, (sic), telling me it's been fixed; and, you cannot get the HQ of this company to acknowledge your concerns - they win the battle by ignoring you. Horrible! read more

They hold everyone in contracts that do not exist they can not provide even the legal contract it would take to even say there is one. I have been trying to get this said contract cancelled they say I'm under with them for months now. I'm a previous a America Protects customer who was quietly sold to Brinks I signed nothing nor verbally agreed to any said "extended" contract to the old one I had already fulfilled with my original security company who sold us off to brinks. Now brinks won't let me leave without paying them large $$$ to an invisible contract that I don't even know an end date too or what the terms are or cancellation agreement? Just a number keeps rising that I supposedly owe them. They have reported it now to my credit report and I'm pushing on them with BBB and attorney general to prove their case, they should have a class action lawsuit against them not sure why or how they don't read more

This security company ripped off my elderly dad. In 2013 my parents signed a 10-year contract for home security, and in 2017 when my mom was dying, the alarms kept blaring anytime we opened the back door. We called and reported it repeatedly, and they said they would send someone to repair it. No one ever showed up, and the alarms kept happening, interrupting my mom's rest in her final weeks of life. We disconnected the system to give my mom some peace of mind, and after she passed, we tried to reconnect the system with no luck. Again, we called for help and were promised a tech visit; no one came. I tried to cancel the expensive service, and the call center said they canceled it. Months later when I kept seeing auto payments on my dad's bank account, I called and asked for a supervisor. They sent service termination request forms, which I quickly filled out and returned. Still the deductions continued. No calls with their promises to us ever worked, and we finally stopped getting billed in 2023. In October 2024 we received a bill from a collections agency and could not get Brinks or the agency to remove or reduce the amount. My dad with his limited SSI ended up having to pay the full amount for a crappy system that didn't work and for non-existent service. No one should get a contract with this horrible company that gouges people in their most vulnerable moments. read more

worst experience with them,customer service the same 2 hours on hold and nothing solve. Never recommend this company

What a despicable company. Brinks Home has charged my mother, who just passed away, every month since '18 for a house she no longer resided in (she moved to a senior living facility and eventually a nursing home). My brother tried to buy out the contract but they refused. Local TV news has a lot of power when it comes to this kind of thing, and I'm about to reach out to my Nashville contacts. Taking advantage of the elderly is just disgusting. read more

Brink's Home Security - Here's my mom in the nursing home before she died. As you can see, she didn't need a home security system. - Nashville, Tennessee

A salesman came to my door . I signed a contract , only to find out he lied to me about everything!!!!!!! He said my smoke alarm had a glass break system in it and a carbon monoxide detector. He lied to me about what I would be charged . He lied about sooooooo much that it's sickening!!!! On top of that, I'm being charged more than any other company!!!! I'm disgusted that a security company let a con man come into my home. I feel completely invaded and less safe! read more

Zero stars... they are a predatory business and will absolutely rip you off. Do not hire them and if your local monitoring company is taken over by them cancel immediately! We cancelled the monitoring in writing and they continued to bill after we called them numerous times. They refuse to let you speak to a supervisor and threaten to send you to collections even though they are in the wrong. read more

I started this security system12 years ago. It was with another company at $39 no which they said would never change. It was then bought out buy 2 other companies and ended with Brinks which has raised my rates to every other month to $59. I have tried for three months to cancel. Finally had to call my bank and get them to stop payments as is was auto pay (with no contract). This was an ordeal in itself. Finally was able to reach Brinks and I spent 45 minutes on the phone with a man who kept trying to convince to stay and offered me $49 mo. He then had to transfer me to the cancellation dept for another 30 min conversation and hold time as they got the price to $14 mo. By this point they would have to pay me to keep their service. Now on top of everything else, they billed me for one last month and I was so fed up I just wanted them out of my life. I paid it, but PLEASE never sign up with Brinks Home Security! read more

I made a 3 year contract with Premier Alarm system, Over the 4 years I have had the service 3 companies have taken it over. Brinks is the last and most expensive one. I have tried to cancel twice now. They insist that I pay out the contract, I have never renewed the contract. EAch time a new company takes over they add to the contract. Now I am moving. I am told I have the option to take the system with me. First of all I don't want to take it. Second of all it is wired into the walls and doors and windows. The buyer wants me to leave it. But ... Brink's will not let me out of the extended contract or discount the terms. read more