I gave it the lowest rate possible. Have not had connection to Brinks for almost 3 months on their part. Have been stood up on 4 different service called. Have been lied to by support. I have paid faithfully and they have done nothing. Spent hours on the phone waiting for them. read more

Since Brinks took over Moni, they have been impossible to contact for help with my account. Their chat line is not functioning; they offer no email link; they are backed up with calls, so there is a wait on the phone a long time, and when I finally got through they were closed; their password reset does not work and I got a message of "we are having technical difficulties" when I tried a different number. I just hope I don't require an alarm response, because I do not have confidence in their competence. read more

Based on their customer service response time, I don't trust that there will be someone to help if you if you had an emergency. I've been trying to cancel for several days, but after an hour on hold, and their business hours closing at 3:30 pacific. I've given up. On hold now, and you will be too if you don't heed my advice. read more

I was so angry when I received a bill for 2 more months after I had cancelled service Jan 15, 2019 and was told they had sent me a form to fill out via email. I called and I was told I would have to keep paying until form is filled out and then it would be 30 days. Brinks took over Moni and went downhill in service. Now I see these other reviews and I can only say there are superior alarm service companies, don't use Brinks. All reviews are about the frustration of canceling. read more

DO NOT GET A SECURITY SYSTEM FROM BRINKS/BROADVIEW! If you decide to cancel your service after the contract period expires, Brinks/Broadview charges you $500 have it disconnected. They also charge you $500 to keep the system in your home as an unmonitored unit (perimter arming only). Either way they charge you $500 when you cancel service even if the contract is expired. We cancelled after 7 loyal years with Brinks/Broadview and they said it would be $500 to keep the system in our home for unmonitored use. We said we did not want to pay the extra $500 to keep it, so they sent someone out to disconnect it and still charged a $500 "Seized System" Disconnect Fee. This is worse than trying to cancel a health club membership! read more