I booked a full car service with this garage and motor dealer. I was impressed with the customer service when it came to making a booking over the phone. All aspects of the service were explained to me, and I was asked whether any additional work needed to be brought to their attention. A confirmation email was received following my booking. The excellent 5 star customer service continued when it came to the day of the service. A phone call was made to me to inform me of the additional work that needed to be carried out, asking for my permission for this to be done after dropping my car off. They then telephoned me to let me know my car was ready for collection. When it came to collecting my car a breakdown of the work carried out was given, including future work that required to be carried out was explained to me fully. A visual health check document was given, so I could clearly identify what work and checks had been done on the car. I wouldn't hesitate to return to this garage again, and would recommend to friends and family. read more

my car has been in to them a few times for service and been ok, last time it was recalled for a boot switch, when i went out to the car park to leave i was surprised to find the switch hanging by its cables from the back of the car! Had an engine fault while 150 miles from home and limped to a dealer in Hull. Dealer called BSM in Lichfield to get the codes for computer as I didn't have the service book with me, we were told it was not possible to get them from my file as it would take too long! Girl on phone was rude and abrupt. Then ended up speaking to sales manager as service manager was out, only to be told he could do nothing and stated that I had not purchased the car from them. Ended up being recovered from Hull. As I had been a customer for the last 5-6 years (my car and my wifes) I found this level of "service" unacceptable, and they have now lost a customer read more