Llamé a esta compañía de mudanzas a través de mi hermana que ella ya la había usado antes y había…read morequedado muy contenta. Después de una larga mudanza, más de lo que pensábamos, José Luis y su equipo hicieron un trabajo excelente. Me mudaron una vitrina de cristales muy delicados y gracias a Dios nada se rompió. Llegó todo en perfecto estado. También improvisaron la pluma para subir y bajar algunos muebles del ático con todos los accesorios que protegían los muebles. La verdad es que a última hora se movieron más cosas de lo presupuestado y ellos no pudieron ningún impedimento y se hizo como yo quise. La experiencia fue muy buena y el coste final no subió mucho después de todo. Si me mudara de nuevo, volvería a contratar de nuevo sus servicios. Así que con mucho gusto, recomiendo usar esta compañía.

DO NOT USE THIS COMPANY. We chose their ¨GOLD¨option where they are meant to securely package all…read moreour goods, look at the photos and decide yourself. This resulted in damage to my property. Would you want your property transported like this? When I complained about this service, I received this response from Rachael Pepper (one of their directors): ¨Although we have already agreed that some goods may have been packaged better, you have definitely received a Gold service¨. I presume they will respond saying that they offered ¨compensation¨ (GBP 80). Considering the cost of their GOLD option is over GBP 200 more than BRONZE, I take this as typical corporate cynicism.

Terrible. Salesman advised that our shipment would leave UK on 29th June. Shipment did not leave UK…read moreuntil 27th July. When queried, salesman began quoting small print, advising that all times are approximate. Management ignored repeated requests for updates and could not confirm a shipping date. I made 4 separate requests for the Managing Director to call me which he never did, making several excuses each time. Customer service advised in writing that he was "unavailable" as he "heads up a multi-million pound business." The cost of this move was £5835. They will tell you what you want to hear to secure a sale. Quick to take the money and no interest in the customer once they have it. The company will put more effort in attempting to remove your Trustpilot review (by reporting it for various reasons) than resolving any issues. However, I feel sorry for the lady whose full-time job at Matthew James is to attempt to have reviews removed / defend the actions of this amateur organisation. The "unreasonable demands" mentioned below are completely fictitious, simply an effort to undermine my review. All correspondence is available to anyone who wishes to contact me. I would be interested to see just how many reviews the company has removed to date. Avoid.