Return AA One World partner airline and airport pairing (1 of 2: British Airways) My experience with British Airways was mixed - on board, on the ground, and in various customer service contacts. I used British because it's American Airlines' biggest European One World partner carrier, with others like Iberia and Finnair having a noticeably smaller presence on AA's site, which is where I booked the outbound flight on AA/Finnair and the return flight using British Airways/AA for a surprisingly good price in the off season. To start with British's most positive aspects, they are mostly punctual, the aircraft are clean, and the flight deck seems to be professional, at least from the way they deliver announcements to the cabin. There is no twang or folksiness. Their style is a polished one. The variable aspects at British are their pricing schemes, the customer service when in the air, and the food. This review is based on a ticket I paid for. In the past, I have looked at AA's site to redeem miles and, after AA, British is the one that shows up with more mileage seats. The taxes and fees have been ridiculous. In some cases, the taxes and fees are similar to what a bargain fare would be in winter. (That one time, I kept looking and looking until I was able to piece together a passage on Iberia.) Customer service in the economy cabin varied. On one leg, the attendants were friendly and, on another one, they were sort of indifferent. The segments were both operated with wide bodied aircraft, neither of which were full. On one segment, the food was fairly good and the choices were reliable standards for the economy cabin. On the other, they had run out of choices by the time they got to the back of the aircraft and I had to go with a vegetarian choice. In most cases, it's pasta. I can roll with that. In this case, it was moussaka. (This flight was catered at LHR.) I'm sorry, but moussaka, with all that eggplant, is not an entree that many people would choose, even if you love Greek food. Since the flight attendant had so much of it left, she said she'd give me two of them ... and she did. I kind of picked around for parts of the dish I could eat. What a way to slightly mar a flight on an A-380 that one is almost salivating in anticipation of. Here's something I found interesting: when you ask the cabin crew for a recommendation on an entree or what they think of a snack, they'll say "it's (really) nice," pronounced "nois." Here, cabin crews might say "it's (really) good." I had to figure out what this "nice" thing meant. The negative aspect was their call center customer service. It's fairly obvious you're not being piped through to the UK. Because it would be 3 segments and there were weather issues on one segment, the flights would all shift back by one day. For seat selection on flights operated by British, you are transferred to British's site to pay for a specific seat. I had done that. It's not every day you go on a trip like this and it was my first time flying on the Airbus A-380. It was for a seat upstairs in that small area of economy seats at the very back and next to a window. I called to make them aware I had paid for that seat, the guy who spoke heavily accented (non-UK) English did not understand that I wanted that same seat on the following day's flight, and hung up on me. I called again. The next guy wasn't as dense, eventually saw and acknowledged the invoice for a seat purchase, and assigned me that same seat for the flight segment on the big Airbus. I was following this along on the website as we spoke to make sure that it happened. This all took over an hour and it went on past midnight. Another negative aspect would be their hub at LHR, my least favorite of Europe's Big 3 airports, for being enormous, soulless, and having sullen employees. British Airways is really large and their fleet uses both Airbus and Boeing aircraft. My hat is off to them for a fairly healthy schedule of routes with the Airbus A-380 - "the king of the skies" - the biggest commercial airliner and one that has the distinction of featuring two levels from front to back. Upon marveling at getting situated upstairs and looking around like a kid in a candy store, one flight attendant - a friendlier one - sort of muttered that some of the employees miss the "744," which means the Boeing 747-400, the most sold version of the 747 - "the queen of the skies" - all of which had been retired at that point. It was implicit that this attendant and others had wished the company had opted for the latest 747-8i. I can see both points of view, prefer Boeing myself, but it was also a treat to fly on this super jumbo. My experience with British wasn't what I hoped it could be. Between that and having to transfer at ominous LHR, I might only travel with them going forward if it's a mileage ticket with palatable taxes and fees or it's a decently priced flight purchased on American's site. read more

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one star fo far,,,,we purchased a holiday british airways package. when i went to print the e ticket and vouchers i noticed that none of the legs of our trip had seats together for my husband & i. the return home first i had to pay an additional cost to move the seats together in premium economy. (could have been notified of this upon booking) the return flight not our choice but part of the package was returning on american. seats not together again. i am very sad to have started planning this trip for my 65 birthday with my husband. that made so much work for me i should have booked the tickets myself. now american says they dont have any way to help us. british airways say call american. i could have spent the last three months searching and planning to get excactly what a customer asks for instead of paying full price and the airlines thinking people should sit where seats are available. this was not last minute and i feel cheating out of the comfort of both of us in middle seats on different rows. the airlines suggested we do our on bidding at the airport that is just wrong. read more

The worst airline. Very unprofessional. Lost 2 of my bags. Customer service is a joke. They where messing around at the terminal, laying down on the sets. Not very British of them. I WILL NEVER USE THIS AIRLINE AGAIN!!! read more

British Airways - Airlines Near Me - West Drayton, XGL

Flew British Airways Business Class SF to London and London to SF. The plane SF to London had a newer "pod" style with a door and ample space. You have privacy as you sleep. On the plane London to SF, the plane setup for business was dated, you're sitting facing someone (awk if it's not a family member); you have the option of putting up a "wall." If you're sitting in the aisle, there's no door and if you sleep fetal position, your knees will somewhat jut out into the aisle. It was a cramped setup. Both of my phone outlets did not function. I tried to use my family's outlet, but the TV froze if I plugged in my phone. The food and service was good, bathroom was clean. read more

BA was awful before privatization, great when Maggie Thatcher launched it out of the nest as a public company, and now has regressed a bit to generic. There's still the veneer of British cool politeness and efficiency, but underneath it's become just like any other airline. It was a business trip so the client sprang for First Class. With BA this used to feel like royalty. Nowadays, it feels more like just another upgrade on American or Iberia (two of their codeshare partners). BA has now merged with Iberia, which might have dragged down the level of service. Their First Class lounge in Heathrow definitely employs the A-team, and that was by far the highlight of the trip. In flight the food was just OK and the service was just OK. I wasn't paying, so had a low threshold for being pleased. Low points were somewhat rubbery food, and an air con vent that was condensing and dripping on my arm. There were no seats to move away from the drip, so a towel draped over my arm was the best seat available. All in all, it saddens me a bit that a once mediocre, then truly great, airline is now back in just-ok territory. read more

British Airways - Unfortunately the Concorde has been retired! - Airlines Near Me - West Drayton, XGL

Worst customer service. Our flight was late so we missed our connecting flight. They sent us Brussel airline promising we would fly out that day. 10 hours later and our flight delayed 6 hours. We went to Brussel desk to see what is going on, only then we are told by Brussel airline they changed our flight to 2 days later without telling us. If we need to fly out sooner we have to go back to British airways and change our tickets. After 3 hours in line British tells us we can't get anything changed, because now we are Brussel customers. We had to buy 2 mire tickets for the next day. British screwed up in the beginning and don't come through in the end. There were hundreds of people they screwed up their vacation today. Customer service people are rude talk to you like you are wrong and it is your fault. read more

Dear British Airways, this is the first time my husband and I (Donna) flew British Airways. I have been a loyal American Airlines customers since they bought out US Air. I am so very thankful that both of the airlines are part of the Oneworld family. Sadly I was in a walking cast the last few days of our vacation so I requested wheelchair assistance. Your team in CDG was amazing! They ensured I was safely and quickly picked up, taken thru TSA and to our gate. Each Flight attendant was kind and friendly. We were so pleasantly surprised that we received a hot meal on our short flight to LHR. When we landed in LHR, I was once again picked up quickly and was taken thru the various TSA and other checkpoints. My wheelchair "driver" (I think his name was Hamze or Hamza) ensured I was safe, gave me a heads up as we went thru the checkpoints. He and the other gentleman assisting another passenger had great personalities. We joked and laughed and I felt like we made new friends. He also checked our flight time and said we have time to go to the BA Club Lounge. He found us a nice place to seat and told me what time he would come back to take me to our AUS flight. He then received an update that our flight was delayed. He updated the Lounge desk our location and advised me what time I would get picked up. I did get a bit nervous concerning the flight delay. I then checked our layover time in AUS and I was no longer nervous. We were thrilled that we could stay longer at your Lounge. I previously traveled, first class, on several Business trips for American Express. I have visited many Club Lounges. This was, hands down, the best lounge I have ever visited. We were able to relax, in the LHR lounge, with nice food, wine & bubbles bar and the impressive whiskey, gin, vodka, beer bar. My wheelchair assist gentleman (sorry didn't get his name) picked us up early and we were off to our gate. He took us and another couple in a special car. We felt a little James Bondish traveling thru the tunnels and "secret" elevators. We absolutely loved the ride to our gate. He escorted all the way to the jetway entrance and waited till boarding so that we could board first. When we entered the aircraft I knew we were going to have an amazing flight. The flight attendant greeted me with a huge smile and said something like: glad you finally arrived. I assumed he was talking about the flight delayed. We both laughed. We arrived at our seats and we were immediately impressed and it's hard to impress me with airplane comfort. I have flown on AA Flagship planes to Europe which truly impressed me. Each of the flight attendants were kind, courteous, ensured we were comfortable (they even found me an extra pillow). I LOVED your Saefty video. So nice to add some humor to this important announcement. Throughout the flight I talked to several flight attendants. We all laughed and joked around. I felt like I made new friends. Your bathroom had seat wipes, lotion, air freshener and of course the other basics. The food was DELICIOUS! Sadly food on US airlines has declined. The Beef Cheeks were one of my favorite dishes and we were just in Paris for 4 days. They had so much flavor and they were falling apart tender. The potatoes was were delicious. Veggies, salad a rolls were tasty. Please send my compliments to your Chef. I was so excited that Afternoon Tea would be severed. We were going to go to Afternoon Tea in London but the cost was crazy expensive. Scones, sandwiches & tea were all lovely. I was that hunger so I didn't try the remainder of the food. The selection of movies, TV Shows, entertainment, map etc was great to view on the large screen. We loved that we could close our pod door for a bit more privacy. Ok I guess the pilots need a bit of credit. While I didn't meet any of the pilots they were outstanding as they got us safely, very minimal turbulence, to AUS. British Airways I thank you immensely for the outstanding service! Working at American Express taught me that you know how well a Company is managed by the attitude of its Employees. Our hats off to your Company. Please continue your outstanding efforts! read more

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What a totally incompetent airline! Due to a weather delay, I was rebooked on another flight and assured multiple times that my bag was following me by the British Airways agent. Two days later, the bags are still not with me and communication has been poor and rude. Avoid this company like the plague! read more

We can't check our bags for two hours. There's nowhere to sit. Not a very hospitable welcome.

I am updating my review because, very unexpectedly, we received our missing bag, with all the gifts, intact last week. It came almost two weeks after we got home, so I MUST update and say that yes, they did "deliver" on the promise of delivering it to our house. It would have been nice for them to refund the 85 euros they charged me to put it on the flight, but I didn't ask about it and will just let it go. Suffice to say we are just glad we got everything back that we genuinely thought was long gone. So, thank you BA, it is appreciated. read more

They dont care about the customer, they only care about making money and not being responsible for their actions. An overall lackluster company. The damaged our luggage from LAX to LHR, promised to fix or pay and 3 years later, ( Pandemic Included) they haven't paid, fixed and they now say their liability ends after 2 years. Sorry Charlie, you are a peasant and we don't care if you have been a loyal customer for over 30 years, you are just another stupid customer that pays to fly with us and we don't care. I tried to appeal to customer relations multiple times and every time I got a different answer, a run around and finally after 2 years +, they simply didn't care and told me that my complaint had expired and their liability had expired. Leaving myself scratching my head, and never wanting to spend a dime on this airline for the rest of my days. Virgin, United, Air France, Swiss, Turkish, Delta, Lufthansa are all better alternatives. Please choose carefully. Hopefully somebody at British Airways sees this and actually tries to follow up. I dare them to ask me to remove this post. read more

It would be great if you didn't have to make a connection in Heathrow. My plane landed at Terminal 5 Gate B, but then you have to go to terminal A to go through security. That was a horrible experience. British never learned about queuing. Then you are told that your gate won't be announced till 8:41 however it's now 8:35 and it just says please wait. British can't tell time either and. No wonder the British empire fell apart. It also says it takes 25 minutes to get to the gate because they are doing maintenance. I guess they don't believe in doing maintenance during off hours either read more

Really poor boarding experience, bus to the plane, total anarchy. Paid $120 for a seat which has 16 inches of space. Finally get to my seat and there is trash in the my seat. The flight attendant seemed offended when I gave her the trash. A big FU to BA, and American Airlines forcing this route. Back to Delta. read more

BA overbooked my flight from Madrid to London, and told me that I did not have a seat on my flight purchased 4 months prior, even though I got to the airport 3 hours before my flight departure. I was unable to check-in online before my arrival at the airport, because online check-in gave me an error message on multiple attempts, on both the website and the app. I was told to come back 40 minutes before the cutoff time to board the plane to see if there were any spots on the plane. I came back at that time, and waited along with a few other passengers in the same situation as me. I was luckier than some, because they had found a seat for me. I checked my bag, and walked as fast as I could to the gate (sometimes running) and making no stops. The route to the terminal involved taking a tram, which was so packed when I arrived I could not get on and had to wait for the next one, and going through the lines at the security checkpoint. By the time I got to the gate, they were no longer boarding (although the rampway to the plane was still connected). The staff member at the gate was dismissive, rude, and completely unconcerned with my situation. He said I could take the next flight, but that would not help as it would arrive after my connecting flight to San Francisco at Heathrow. He said then I'd have to call the British Airways help line. I asked for in-person assistance, and he said they don't have that. He then threw in that "other passengers on standby made it," as though this was my fault! At that point, I asked for his name, and he refused to give it to me. I asked to speak to a supervisor, and I was told that he didn't have one, and that there was no British Airways customer support in the Madrid airport. Absolutely no effort to help. Oh, and the British Airways customer service phone number? Closed. Not taking calls. I went to Iberia (because I had booked through them), and they said I needed to call customer service. Iberia customer service phone line said I needed to speak to BA, or ask them to put the overbooking details in the record so they could help me. I eventually found a British Airways customer service line in Spain, and again was treated rudely (they said I had been given a seat and implied that it was my fault I wasn't on the plane). They told me that I needed to see someone in the airport. Who? I asked. They couldn't tell me. Finally, I went back to the terminal with check-in and talked to Iberia there, and they were able to get me on a different flight. The poor BA customer service, lack of empathy and concern for a problem that was their fault and that caused me a lot of stress, and absolute unwillingness to help was completely unacceptable. I will never fly with them, and am writing this in hopes that I can spare someone else this situation. Choose another airline! read more

They lose one star for their chaotic boarding process, but redeem themselves later on for my return flight. TWIN SEATS ON THE DOUBLE DECKER BUS My boyfriend and I snagged some really great roundtrip flights to London Heathrow for less than $450 in October and we were stoked to fly on British Airways because it was a double decker plane. We decided to invest in the twin seats on the second level because we read reviews that it would be much quieter upstairs and we didn't want to take our chances with a crazy seat neighbor or the typical crying baby. I HIGHLY recommend snagging the twin seats if you have the opportunity to do so. You may get lucky if you check in on the day of your flight and it's still available to select, but it is well worth the investment. It's more private and I am told there is slightly more leg room here. BOARDING PROCESS We flew out of LAX and were very disappointed by the boarding process. When it came time to board, there seemed to be next to no organization and people kept crowding the tunnel just to make their way to their seat. Luckily it was assigned seating because I would have been so frustrated by people's inability to follow directions and maintain a single file line. FLIGHT AMENITIES & EXPERIENCE The flight to London itself was very comfortable and I knocked out the entire way there except for breakfast, which I always ask to be woken up for, hehe. We loved taking advantage of the complimentary alcohol such as wine and beer as it helped us knock out like a baby! The flight attendants were all very sweet and helpful as well. They certainly made us feel like we were well taken care of. PREMIUM ECONOMY SEATS We had an unfortunate encounter with one of the guests sitting in front of us on our flight back home to Los Angeles, wherein she was intentionally making life difficult for my 6'1" boyfriend in the economy seat. Since she started cussing him out in front of everyone, the flight attendants took it upon themselves to rectify the situation and graciously upgraded us to the premium economy seats that also featured a 2-4-2 configuration... so we got a complimentary upgrade on better quality flights. Truly exceptional service and I am confident that BA knows how to take care of their guests! The amenities in Premium Economy will be slightly better than Economy and the seats are also larger with significantly more leg room... they definitely thought of my boyfriend when they found another place for us to sit! You will still get the complimentary alcoholic beverages but I found that the attendants in this cabin were a lot friendlier (which says a lot since they're already very sweet to begin with). -- Overall, I absolutely loved my experience with BA and would highly recommend flying with them again. The value of the flight along with the quality of the food, seat, and overall comfort definitely justify the cheap cost of the ticket. (88/100 - 2018) read more

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Staff are amazing but British Airways are literally horrible. I usually fly virgin Atlantic but they stopped Tel Aviv because of the war. I'll never fly British Airways again. I'm not trying to ba all whatever but I booked business class from Tel Aviv to LAX with a layover in London. The 5 1/2 hr flight to London was a literal bus, all seats were identical, all reclined maybe 2-3 in. There was no entertainment and they charged $20.00 for the WiFi to watch video on your own device. Food was horrible. Staff was amazing they were way understaffed for this type of bus transport. I guess they just implemented it the day before but it's definitely just a money grab with zero concern for the customer. We had it horrible in business class I heard economy was just horrendous. read more

Booked a flight in January 2024 from my home in the U.S. to Paris, France through Expedia. One leg of the journey would be on British Airways from Philadelphia to London then on to Paris. THE DAY BEFORE my flight, BA informed me via email that the BA flight had been cancelled "due to organizational constraints" but assured me that they would rebook. When I called to have that transatlantic flight rebooked, the customer service agent gave me a hard time and told me there were no other flights available that day. I asked to speak to a manager and was put on hold. When the agent came back, I was given an alternate flight overseas and emailed a confirmation. I next received an email from BA telling me that I would have a problem should i attempt to board the rebooked flight and to call BA. When I did, I was told that the rebooked flight was invalid. Upon pressing the issue, I learned that the reason BA would not allow us to fly was because we'd booked through a third party aggregator and there were no available "discounted" seats. I offered to fly out of a different airport and was told that was against BA policy. My only choice was to cancel the flight entirely or to accept a rebooking for the following day. Since so many other travel arrangements had been made, I had no choice but to delay the trip by one day. That meant losing one day of our vacation and one night of our nonrefundable hotel reservation. In all BA was unprofessional, uncaring and a right bloody rotten company. read more

We always have a good experience flying BA. On time. Friendly staff. It helps that we fly Business Class. read more

Before you book with them I would advise you don't. What a horrific company. I am disabled and we booked flights with them in January 2022 to fly in December 2022. Now you expect there maybe some hours change maybe in flights. Oh no, wait until you get closer to the date, when you have sorted out accommodation, travel which when your disabled is not easy to do. Then they email you and tell you, hey due to operational reasons we have moved your Aiport and flight completely to a different airport 40 miles away. They do not offer you the ability to cancel and get a refund, or to rebook a flight. No that's it. When you ask them, what is the operational reason ? oh we are offering more flights now !. Wow, so what about my being disabled, nothing we can do. What about my never wanting to go to Gatwick airport due to how I was treated their before ? nothing we can do. What about the money I paid for seat choice ? oh well because you now have seats selected we wont do anything. Should you have offered me a refund ? No we don't have too. You don't care about customers at all. Your an embarrassment of a company and myself and my family will never book another flight with you ever and I will be contacting my card provider as not only this but the flight you have moved us too is over £1000 cheaper and you refuse to refund the difference. Its appalling, your appalling and you should be ashamed. You also need to sort your call centre staff out who are Absymal read more

Bag fees are too expensive. The only two good things are nice flight attendants and comfortable seats.

British airways club Europe( business class) from Nice to London Heathrow isn't different from any other European business class The seats are the same as economy but they block the middle seat so you don't feel as cramped We had exit seats so extra room The only real difference not that it is crucial on a 2hour trip is that serve a relatively decent light meal We had the choice between cold cuts or goat cheese salad . The latter was tasty ; there was a small chicken curry salad and some crumble with cream The champagne was not good The flight left on time and landed on time and the crew was nice I would not pay extra to fly business in Europe as it is not worth it ; most flights are under 2 hours But you get the business class thrown in as we did if you book business over the ocean from the states to Europe ( for the flat beds ) Over all good experience with BA. Club europe read more

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Well, it continues. Flying from Sea to London. The girl put the wrong name on my baggage claim. Which I realized before I was about to check in. It had the wrong name and destination to Manchester. I spent 20 minutes, talking to the same girl, who blamed me. I said, "hey, your the one that put the wrong sticker on." Almost missed flight. really no apology. Then the service on the plane was horrible. I ordered wine with food. No wine, after waiting 30 minutes the woman said, "Oh you don't like your food." Not really after waiting for wine, the food was cold and horrible. It was saturated with some strange honey. I never got my dessert. This was business class. She then had the strange need to reach over me and close my shades and rearrange my stuff in my cubicle. Stating, "it's going to get light soon." She did not do this to anybody else. I had to go up to get another glass of wine and they all seemed bothered. Only good thing my luggage did arrive at right location. It just continues. read more

Decent airline. Had to fly with them twice from London to Paris and then from Paris to Miami. Business class is really nice, definitely worth it especially for a long flight. The seats are able to recline flat into sleeping position. The doors on the seats slide close, so you get a good amount of privacy and can go right to sleep. The food was great. They let everyone out of the plane by calling rows, which they did on both flights. Not all of the airlines do that, it definitely helps with the chaos of getting off of the plane. The remote control is a game controller when flipped around and they seem to have a decent amount of games to choose from. My husband seemed to really enjoy that feature. Unlike some of the other planes, BA also has a first class as well as the business class. The business class looks exactly like the first class but apparently the first class seems to get a tiny bit more leg space. I would recommend sticking with the business class. read more

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I would give them zero if possible but then I remembered they got us to our destination in one piece. To start, the flight was booked as a full fare business class seating round trip to Amsterdam from Miami through Heathrow. 747 with upper level. Thought it would be quieter and more exclusive. It was a baby zoo upstairs. British parents don't seem to care that they don't buy their children/babies tickets but lap them for a 10 hour flight. Child Abuse! They let their babies scream and the flight attendants arw so old that they don't have the energy to make children more comfortable. The upper deck is also very noisy. Our giraffe sized flight attendant with her elephant shoes stomped up and down the aisle so much that it vibrated from noise and made it impossible to sleep on the overnight flight. The seating configuration was terrible. The widow seats were totally blocked in by the aisle seat which happened to face the opposite direction so the person in the window stared right into the face of the stranger sitting in the aisle. If you needed out of the window seat, you had to straddle the reclining legs of the person in the aisle. Totally ridiculous. The service was unfriendly and not very hospitable. Landed in Heathrow and did not enjoy the process of changing planes. 20 minute bus ride whipping around corners at 35 miles per hour as the driver slammed on the brakes to the bus going from terminal 3 to 5. Then once off bus, back though security which took an hour with fast track. Not British Airways fault but too short of connection times for as many people as they has to process. From Heathrow to Amsterdam still had business class fare but they only use small planes for this route. Will never do that again. The plane was 737 sized with no "real" 1st class. Picture a Southwest plane with the center seat with a permanent tray table in the middle seat. No extra leg room and the window seat person had to climb over the tray table to squish into the coach class sized seat. The service was even worse on this flight. The flight attendants would not explain the breakfast food choice and pretty much slapped the hot plates onto your lap and moved along. How rude! I noticed that they were very unfriendly to the Americans but the British people got much better service. Mark my words....I will never fly British Airways again and I hope to avoid changing planes in Heathrow if at all possible. What a waste of a few thousand dollars on my travel for sub standard accommodations. read more

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If you buy plane tickets with British Airways make sure they are the ones operating the flights otherwise they'll just collect your payment and throw you over the fence to the other airline which will do the same and throw you back to BA and so on. If you want to add bags to your reservation you will need to pay the premium airport fees because they don't let you add bags if the flight is operated by another airline and the other airline also doesn't let you add bags online because your reservation is with British... A very convenient way to make money is to prevent your customers from using your online platform... and not caring at all for customer experience while you try to get a hold of someone truly interested in resolving your problem. read more

We actually flew with British Airways on 3 separate occasions on our recent trip to London and Dublin. There was one 11 hour long haul flight and 2 short 1 hour flights. (+) the seats were actually fairly comfortable. They were definitely more comfortable than they first appeared! For the first time EVER, I slept roughly 7 hours of my almost 11 hours on the plane! (+) staff was very nice and friendly (-) the TV's on the back of the headrests were smaller than average and older. the picture quality was terrible and the selection of viewing options very limited. A bit of a disappointment when starting a long haul flight. (-) Even using the sliding scale of airplane, inflight food this was pretty terrible. I'm not expecting gourmet stuff here, but yikes. I pretty much just stuck to the drinks and chips and crackers. (-) all 3 planes we flew on were older and beat up British Airways wasn't terrible, but I had heard really good things about them before this and was a bit let down. I've flown better and I've flown worse, so if the price is good enough I would fly with them again. 3 stars. A-Ok. read more

"da la la da la la boom boom boom" - There was this British Airways commercial (see link) that I got attracted to in high school when other kids and teachers gave me a hard time. I just think about the commercial and the drama their caused goes away. It's a vacation from their poor treatment of me since then I wanted to get away on a taxi and fly out. Fast forward to 6 years later, I finally got to ride British Airways home from London as part of a paid trip my extended family gave me for finishing undergrad. Although there is no taxi involved on the way to Heathrow. I must declare it was my first time in Europe. I rode British Air one way from LHR-SJC and the service was impeccable. The service was very sweet. "Mr. Wang, your food is ready, what would you like to drink". You don't need to waste money on business or first class to eat nice and that's the beauty of British Airways. I have already lost all my money due to mental health issues and using up every dollar on my tuition but these guys made me forget about everything. This is true service here. https://www.youtube.com/watch?v=QbKJTx1XeVw read more

I booked this flight because it gave me the opportunity to fly on an Airbus 380 across The Pond from Boston to London and then change to a connecting flight to Oslo AND because I had American Airlines travel credits for $200 + and used the code share for British. Although I was excited to fly British, the airline has sunk into the muck and mire. The cabin as well as the cockpit crews are rude, unprofessional, abusive and disgusting in their parlance. Their common demeanor toward me left me totally cold. Although the meal was adequate, British uses neither stainless steel nor ceramic. If you are overweight, have fun getting in and out of your seat. The landing, one of the most dangerous points in the flight, was dubious at best. As I used my flight credits, I will not hurry to fly British again. They are horrid. read more

British Airways - Flying on to Oslo, Norway! - Airlines Near Me - West Drayton, XGL

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Flew from US to Heathrow on business class and its not worth it. the service was not great and the food is awful. Spend your money elsewhere!!!! A week later, on our return flight from Barcelona to Heathrow, after standing in line for an hour, the BA attendant at check-in kicked us out of line so they can tend to the customers on an earlier flight. I wish they had communicated this and designated a place for customers to line up. We spent another hour in line to check in our bags. By the time we got through security, we only had a few minutes to grab a bite to eat and use the restroom before our bording time. Our return flight from Heathrow back to the US (in Premium Class this route) was better. Service was good and food was better. read more

Not only caused me to miss a flight because of their delay, but they booked me in another flight in downgraded seats (I had paid for upgrades). Rude staff that seemed insensitive/uncaring with ego issues. They appear bothered when asked to do their job. Shame on BA. Will do my best to avoid their service if I can. Their airplane bathrooms seem to be consistently dirty too. read more

BA used to be a top-notch airline, but that has obviously changed. Their handling of our reservation, ticketing, delays, and lost luggage during our trip this past winter was atrocious. We were diverted from our original itinerary after weather problems in Seattle, then we were stuck in Boston for 13 hours after no sleep and missing our flight to London Heathrow even though we arrived just in time to board because we were not issued boarding passes in Seattle. Once we finally arrived in London, almost 2 days late, our luggage was nowhere to be found and BA could not even locate our bags in their system. Their lost baggage office in London was unfriendly and unhelpful. We finally received our bags after 4 days, just in time to depart the following day for Paris, and we were not compensated for the immense inconvenience of having to wear the same clothes for 4+ days and having none of the personal and hygienic items we had packed. Fortunately, I brought my medications in my carry-on, so I did not have to try to replace them abroad, a great lesson learned, so it was not a total loss. BA used to be a great airline, but these days they gouge you for every little thing after buying your tickets and their legendary British customer service has deteriorated, making us feel unwelcome and unappreciated. We will stick with United or Lufthansa for our twice annual European flights from now on and I doubt BA cares in the least ... ADIOS! CombatCritic Gives British Airways 1 Bomb Out Of 10 And A Spot On My "WALL OF SHAME" ... More Bombs Are Better! read more

British Airways - Airlines Near Me - West Drayton, XGL

Awful. Period. No other word. Awful! JFK to Heathrow to Prague. Family of 4. We did everything right. Three hours prior to flight we arrived. Boarded at 815pm for a 855pm flight. Plane was 90 degrees. A sweltering hot box. We were forced to sit on the plane until 855...then 915...then 945...then 1000...then 1015. The only message was "sorry for the heat." There was absolutely no explanation for our 1hr. And 20 min. delay. Even with the delay, we had a fighting chance to make our 1040am connection to Prague. Ahh, silly me! This is British Airways and their partner in consumer crime, Heathrow Airport. The airplane came to a halt on the tarmac at Heathrow, well away from Terminal 5, our arrival terminal. A single bus loaded 30 to 40 passengers and, one trip at a time, we were taken to the Terminal. It took 40 minutes to deplane. Still, we had an outside chance to make our flight. Come on! This is British Airways! We were forced to take an inter terminal bus on the most circuitous 20 minute journey to Terminal 3, our departure terminal to Prague. By the time we got to Terminal 3, we still had 30 minutes to make the flight, and security was mysteriously empty. Ahhh, but this is Heathrow. Nope. We were not allowed to go through security. Instead, we were sent back to the British Airways rebooking counter where we encountered a disappearing employee. After getting our information, she suddenly said she needed to talk to her superior to get our flight rebooked. At that point she disappeared for 20 minutes. In the meantime, other passengers from our flight were served by customer service reps who did not have the ability to disappear, and one by one, they were booked on the next flight 2 hours later. Our fate? Once our magician came back, she had made our chance to get on the next flight disappear because of her failure to promptly book us. Instead, we had to wait 7 hours for our "next flight." We missed our transfer from Prague Airport. We missed our tour orientation. We missed our first night's dinner. We missed an afternoon of sightseeing in Prague. Oh, we did get a whopping 10 pound voucher for lunch, which, of course, goes nowhere with the inflated prices at Heathrow. British Airways is abysmal in almost every respect. I will grant that the pilot got us there safely and the crew on the plane, once in the air, were friendly and professional. The rest of it was the single worst experience I have had flying. Never again! read more

Just had what is probably the best flight of my life! Everything and evoke encountered exceeded expectations! There is a reason why First Class on British Airways is $14,000 read more

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oh god, I feel for anyone who ever has to make a claim for lost or delayed baggage, they make it absolutely impossible I fly alot but never ever ever will I go with British Airways read more

British Airways is a disaster. Flight was delayed an entire day. The delay wasn't the issue as those things happen. However, we arrived at the airport the next day and our boarding passes would not work. We were sent to four different directions after waiting to pass security check point. The security and staff were clueless. Would not recommend flying with this airline. First and last time. read more

This is a horrible experience and I am paying a lot of money for it. A business class ticket gets you very little. I bought this ticket through American Airlines and it is a code share fulfilled by British Airways. If you do this (which I strongly advise you not to do) be aware that: - you will not be able to select a seat until shortly before you fly. (I am sitting next to a stranger (although she is nice enough) and away from my traveling companion. Not good. - you will be given access to the BA Lounge, which is jam-packed with people. It's hard to find a seat in there and everyone's luggage is everywhere. Awful. - you will be part of a big cattle call which is probably what you want to avoid by purchasing this ticket. Get in line and be there for a long time. The BA people are very polite but it makes no difference to the horrible passenger process. read more

horrible. lost our bags for 2 days and not willing to help. CDG British airways employees very unhelpful and rude when we were asking for help. Horrible airline. Do not use. read more

My current experience with British Airways will preclude me from ever considering flying British Airway again, whenever a viable alternative exists. Granted, British owns the international monopoly at LHR, most especially to JNB where I recently flew, and so many other destinations, unfortunately. They definitely are adept at leveraging their market dominance by unapologetically taking advantage of their customers' loyalty and lack of alternative. I could list numerous examples of our present trip which, along with two other couples, all departed the US from different origination points and going through LHR to JNB, all of them on various departure and arrival dates, when finally, we were all together in Africa on Sep 16, 2022. I'm not for making excuses for legacy airlines or other large companies with resources they should invest to protect their brands and reputations, but for unknown reasons, are unable or unwilling to recognize how quickly they damage their brand when they lose site of the importance of treating their customers with dignity. I am presently stuck in JNB. My flight was scheduled to depart at 7:20p on Sep 26 and arrive in ELP on Sep 27 in the afternoon. At JNB, it is an absolute necessity to check-in online which begins 24 hours prior to departure. problematically, online checkin was not possible due to a technical problem with the website (i.e. not user error). For most of the 24 hours preceding scheduled departure time, I was unable to checkin online--and then, repeated departure delay notices started populating my text inbox. One after another until finally, my 7:20p departure became a 48-hour delay due to lack of seat availability and connecting times that were too aggressive to navigate at LHR. If that were the only issue, this would have been a happy ending. We ended up staying two nights at an absolutely fantastic "oasis" in Johannesburg, a boutique hotel called Fairlawns, that could not have pampered us weary travelers enough. Between British Airways, our travel insurance, and our Chase Ultimate Rewards benefits, the unexpected time in Johannesburg will not end us costing us too much, so not too concerned with the unexpected costs or brain damage incurred in rescheduling things back home to take into account arriving two days later than planned. For the second time in 24 hours, I began attempting to check in online beginning 24 hours prior to our new scheduled departure time of 7:20p on Sep 28. We had confirmed seats all the way through to ELP, all Covid documents were uploaded and verified by British Airways, and the app and website both stated we were clear to check in online--but we could not. You might ask, "what's the big deal, just check in at the airport?". Normally, you'd be right. But at JNB, a HUGE international airport built in 1952 serving a local population of 10 million, was not designed for the number of traveling passengers in 2022. Between British Airways' poor use of technology, its inability to hire or retain employees (at least in South Africa), and the lack of space for airlines to secure enough space to check-in their passengers, it's the perfect recipe for a truly legendary 4-hr minimum cluster f*k of an experience IF you have not checked in first before your arrival. Trust me, the experience of checking in at JNB will be indelibly marked in your memory of your otherwise perfect trip. I will paint a picture here. The plane we are flying on is a double-decker Airbus A-380, which can be configured to hold 800 passengers. Trust me, folks. Bigger ain't better. British has a single ticketing counter in the international terminal at which they will not permit a line to form prior to 90-120 minutes before scheduled departure time. Imagine 500 to 800 passengers, all arriving 2 hours before departure time to obtain boarding passes, check luggage, etc. Ditch the double-decker plane and replace them with 787s with 1/3 fewer passengers. Buy three of them and spread the departures out. No matter how compelling the value proposition appears to be when comparing fares, please heed my warning: Avoid AT ALL COST flying British when any other international carrier offers a flight with a similar schedule, even if more costly. I chose British because it offered a lower price, but ended up losing two days of my life and significant costs which fortunately for me, were reimbursed by a $2,000 travel insurance policy. If you must fly British, consider the cost of the travel insurance as a necessity, and then compare to British Airways' competitors. read more

Good stuff. Spacious seats, employees were friendly enough, blankets and pillows on each seat, smooth flight, friendly/informative pilot, clean restrooms that smell nice, meals/drinks provided. Best part, the plane didn't have that "plane smell" to it that makes me feel super nauseous on most flights. They either have great ventilation or use some sort of air freshener. Overall, I'm super satisfied with British Airways. read more

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DO NOT FLY! Even if you have to pay more fly another airline. They lost my mother's bag, found it, and simply are refusing to deliver it, though we live ten minutes from the airport. It's impossible to talk to a real person at British Airways as well. Don't do it. read more