Beware anyone using Brockford accident repair centre's courtesy car.
Make sure you get the car checked when you return it. Do not let them fob you off saying it's dark and raining so they will check it the next day. They get you to sign saying this is ok, with you knowing that there is no damage on the car you have just returned, so you sign it quite happily.
3 days later we have had a call saying the car is dented and that they want £80+vat to fix it.
Dropped the car off Friday before they closed, and even though they open on Saturday, the car wasn't checked until Monday morning!!
Rung them up discussed it in length, then asked to speak to the manager as was getting nowhere. He was out so would call me back later.
Instead of doing this, he rings up our insurance company and notifies them of what's happened and starts a claim!!
I rung back after hearing the insurance company had left a message on my other half's phone. I speak to the lady again saying it's totally out of order and disputing the whole incident, and then ask to speak to the manager again. He is busy and will call back in 10 minutes. 40 minutes later, he calls back and in conversation says that there is no proof that it happened while we had the car, and that it was just as possible that it could of happened in the yard over the weekend.
I brought up the fact that there had been at least one person drive it since we dropped it off to them, as it got moved into their compound. This still made no difference!
He then said his intention was not for us to feel that he'd forced our hand, but obviously going straight to the insurance company had done this, and we had no option other than to pay it.
We are now out of pocket £96 for damage that we suspect was done over the weekend!!
Make sure they check the car whatever the weather, or time of day you take it back. read more