My mother is a resident at Brookdale East Side and has enjoyed her stay here for the last 21 months. The staff is friendly, easy to work with and available to talk with during business hours. As my mother says, "I love staying in this hotel!" There are plenty of activities and opportunities for outings as well. Plus, you'd never know that busy Route 5 is just up the road. It is whisper quiet on the beautifully landscapped grounds. read more

Thanks Brookdale Senior Living for being so accommodating for my wife to see her beloved grandmother. A resident recently contracted COVID-19, so normal visiting rules had to be adjusted. We couldn't go to grandma's room, so they bought grandma out to us and we spoke through the window, masked of course. The reason this was such a big deal was that we live in another state and we can only get to New York 2-3 times per year. After much hugs and joyful tears, we left New York feeling a lot better and assured grandma was being cared for. So a big thank you goes out to the staff of Brookdale Senior Living, we appreciate your accommodating spirit. read more

My husband and I visited this community and we really wanted to like it. The staff were all very welcoming and helpful. However, the facility itself is functionally and aesthetically poor quality considering the price they are charging to live there. We stayed overnight and the "guest suite" had no stove and no kitchenware other than two glasses! No ironing board, coffee maker of any kind. You would think if a company were trying to "sell" their facility to a potential resident, they would make an effort to make the accommodation as functional and comfortable as possible. We could never get a comfortable temperature in the room, and the evening shift concierge could not figure out how to properly set the thermostat either. The air quality itself was just weird, to be honest, a little sickening and both my husband and I just didn't feel right the next day when we left. The bedding included an uncomfortably thick spread--no blanket or other cover, which added to the discomfort of the experience. The food? Another bizarre experience. The chef supposedly was a former exec chef at a 4-star restaurant, even owned his own restaurant. To that end we expected decent quality food choices. What we had for dinner was some kind of pulled chicken "mush" on white bread along with a wilted garden salad. But the part of the experience that stands out the most for me was one resident, whom I passed in the hall several times during the evening. The gentleman just sat there holding his head in hands. When I asked if he was okay, he just shook his head and waved me away. He had an expression of resignation, almost as if he had "given up". read more