Sends BS messages, saying sorry forgot I could be there in an hour. Respond ok that is fine and…read morenothing happens. It was a repeat today so I informed this individual not to bother as he is a no show. I already have two other quotes that are dependable, this individual is not.

Repaired a fountain , built a stone wall very professional , on time , did not need a supervision,read more

Both of my parents died within a week of each other in November of 2020 but due to the pandemic, we…read morewere unable to hold a burial service for them. In early May of last year, 2022, I contacted Hans Monuments and asked them if they could have a headstone prepared for us by early June. Every place I had called before that told me there was no way that that was possible since there was a backlog of orders and stones were in short supply due to the pandemic. Hans Monuments was the only place that told me yes, guaranteed. They added that there would be a rush fee, since I needed it in a month, but that they could get it done. My family had a very brief window of time where we could all be together, meeting in Wyoming, our ancestral home. I was driving all the way from Seattle and the rest of the family was driving in from Denver, telling Hand Monuments that the location was about 2 1/2 hours away from Salt Lake City, UT and that we would need it delivered in advance of the service, they replied telling me that that would be no problem. I have much gratitude to this company for making such a difficult moment so easy for us under such great stress and pressure and their work, despite having to rush the order, was of good quality, on par with anything I've seen anywhere. I definitely recommend this company. If you're looking for headstones, they are kind, understanding, professional, reliable and fast if you need them to be. It will be money well spent, and you will not regret a thing.

When you are faced with the hardship of losing someone dear to you, it is comforting to know there…read moreis an amazing staff at Hans Monuments that will help. I was so impressed with the quality of work on my husbands headstone, which is absolutely beautiful, and they were able to place it timely for our services and out of town family to view. They even communicated with the cemetery on our behalf when we were having issues that needed to be worked out. That is awesome customer service. Secondly, I also asked them to create a special headstone for my ancestors, which, as I expected because of their quality, turned out beautiful as well and they had it placed for me out of town by Memorial weekend. I could not have asked for a better company to work with and I highly recommend them. Is 5 stars enough? I could go more. Thank you

Amazing selection of stone colors, sizes and types. Very thoughtful and engaging support from Nick…read moreat the sales desk and a younger Nick out in the lot helping select and load stones.

Staff had no idea that in previous years I bought stone from them by the truckload. This last time…read moreI came in for a mini pond project. Literally like 7 Or so stones a some slate, some for stacking. People there couldn't have been friendlier. A manager helped me (owner?) and gave me a great deal, even had time for a quick chat and all. I really like the place, the people and their koi!

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

The team at Romo did a great job with my bathroom countertops! Rosbitt was so quick to respond to…read moremy calls and emails, he walked me through the remnant yard and explained everything I would need to know about the demo and installation process. The install guys were so friendly and efficient and kept me updated on everything they were doing. Great price and excellent quality!

Great service and a beautiful product. When our wall was crooked, they helped find a workable…read moresolution.