I just found out that Bruce Logistics is the delivery company the Home Depot uses for our area. Here is my Home Depot Yelp that directly relates to Bruce Logistics: If I could award negative stars for delivery, I would. I ordered a refrigerator in mid- August, it's now mid- Sept and I still have yet to get our refrigerator! We have had 3 unsuccessful attempts at delivery! I even had a customer support manager support me about filing a complaint. (She actually tried on several times to help me ~ what does that tell ya?!?) I have spent much of MY OWN time trying to have our REFRIGERATOR Delivered to no avail! I could have been doing the things that I need to do, but nooooooo! I must deal with the incompetence of these people who can't get their job done properly! Alas, I am currently on a "3-5 min" (BS! which I hung up after 31 mins) hold while I type this. This is extremely frustrating and I will be filing a formal complaint as well... Additionally, their listed phone number is DISCONNECTED! WOW! just wow. read more

This review is directed towards the staff at the shafter location. I hope they are connected. I interacted with Tyra as she went out of her way to help me replace a dishwasher. She went well beyond the norm and was so kind the whole time. She continued to call and check up on me and even remembered my name just by hearing my voice. I almost wish something else broke so she could help me out again lol. She is amazing and so helpful I would recommend this company to anyone! Also Jose who installed my product was very kind and friendly. He was fast and on time on both occasions. They made a difficult situation seem like a friend was helping. Thank you so much, you should be very proud of these two employees!! read more