Safelite is a scam. I had a tiny chip on my windshield which was caused by a pebble bouncing off…read morethe highway. I then called my insurance company for a repair and they sent a technician from Safelite who warned me that the blemish would probably still be visible even after the repair. I mistakenly allowed him to perform this "repair" anyway, hoping that it would at least stop the chip from getting worse. Instead, the tech turned this little chip on the glass into a big crack. Not surprisingly, I was immediately told that they were not only "not responsible for the damage but also given an offer to replace the entire windshield with a cheap aftermarket version for $100 or $260 for a Volkswagen OEM. This morning, I had an intact windshield with a minor blemish. Now I have major glass damage and a $260 bill waiting for me, to say nothing of the time I have to waste getting the entire windshield replaced. This is all because of the terrible mistake I made by calling Safelite. Anyone who chooses to use this service should understand that Safelite is less interested in performing glass repairs than they are with total replacement of the windshield, which is far more costly and easier for them to do in a relatively short amount of time. I'm surprised that their technicians don't just smash customers' windshields with a hammer during each visit, so that they can justify the cost of a total replacement. What difference would it make? I haven't seen any evidence that they can even perform glass repairs of any kind in the first place, but they can most certainly make your problem worse. That's for sure!

I filed a claim to fix a crack in my windshield..not knowing they can't fix a crack, only a chip…read more And the tech told me very sarcastically he could attempt to fix it but I was still going to need a new windshield. Waste of my time... cause he didn't attempt a darn thing. And then I go to leave work that very day, to find out that the crack had only gotten bigger. Thanks but no thanks ill drive it the way it is, till I can afford to have a local glass company install a new one.