I own a small business in Dothan, AL, and have used Hancock for all our accounting needs since we…read morefirst started the business a little more than twenty years ago. When a business such as Hancock does a good job at a reasonable cost they have many customers, and when that business has many customers there are bound to be some delays. Whenever we were faced with a delay we were notified as early as possible and kept informed as to what to expect next. We receive very good service from Suzanne and her crew, and highly recommend them to all.

If I could give this business a zero I would have. I was new to the area and picked up her card at…read morethe Enterprise Welcome Center...big mistake. I made an appointment with her in February​ and I pretty much had all my stuff together on a spreadsheet​. I have always been pretty organized. When I went to my appointment it was just to drop off the paperwork. She told me she would call me when it was done. I received​ a call from the accountant close to the tax deadline and was informed I was going to owe the IRS over $17,000. I knew I may have to owe some but was shocked when I heard that amount. I paid part of it and was told the number may change after she completed my returns. The next call was for an extension, and then​ after that,​ it went downhill​ fast. Every time​ I tried to call on the status of my returns the accountant was either attending training​ or with her sick mother. I did not get my returns done until the middle of September! I had to pay a late fee and a penalty. I have never in all the 40+ years of filing my income taxes have been late, filed an extension, etc. This accountant is incompetent and appeared to​ be overwhelmed​ by my tax questions. I had sold a lot of property and it should not have been complicated​ because I had all the paperwork. In addition, she was not upfront when it came to her fees. I would avoid this business​ at all cost!

Beware they do NOT send your taxes the day you file them as most places do (or how it would be…read morefiled if you e-filed yourself). They wait until they have a certain number. I.e. our taxes were not filed for nearly 2 weeks after we completed them. This came to us as quite a negative surprise. Oddly, our taxes were received by the IRS the day we called to find out why we couldn't see anything on the IRS's website. They are also twice the price of our normal accountant, who was unavailable this year. We also did not have the good fortune to have Ellen do our taxes. (She is very positive, personable and explains things and the reason for not leaving less stars.) We instead had a lady that treated us like an inconvenience from the moment we walked through the door. Hopefully this experience isn't the norm for everyone but I can only write based on our experience.

Filed back in March. They charge me and said they would send it up. It's June and they said they…read moredidn't send it cause I didn't have them make a COPY of my social security card. Ummmm why do you even need to do that and WHY would you charge me if you weren't going to do my taxes. They steal your money and sound like a big bunch of frauds.