URGENT CONSUMER WARNING RELATED TO BMW PRODUCTS - / BMW iX COLD WEATHER DEFECT I have been a long-time BMW supporter, but our experience with the iX has exposed a serious and dangerous design flaw that makes this vehicle completely unreliable in normal winter conditions. The iX's frameless windows rely on motors that slightly lower the glass to open doors. In cold temperatures--even inside a garage with no snow or ice--these motors fail repeatedly. This has left us locked out of our own car, triggered alarms while driving, and forced us to climb over seats just to reach the driver's position, assuming a door will even open. On other occasions, the glass fails to reseal and binds against the car frame, causing road noise, water intrusion, and constant stress on the motors. We are placing this warning across all the BMW dealer in Ontario as we know with certainty this issue is not unique to our vehicle. The Particular dealership was Buds BMW David Bell - Service Manager Budds' BMW confirmed they could replicate this problem over a two-week period in about 50% of cold tests. Currie Executive Case Manager BMW Canada also had Budds BMW test multiple new iX vehicles on their lot and saw the same failure, proving this is not an isolated defect. Yet, BMW Canada is blatantly ignoring these facts, dismissing documented, repeatable failures confirmed by the dealership and falsely reclassifying as "rare and isolated" and wrongfully attributing them to ice and snow, which they know is not the case. They are offering only a two-year limited extension on door components, completely inadequate for a known, critical design flaw. We held Budds BMW in high regard over the years, but their refusal to confront or resolve this issue is frankly shocking. Written and verbal assurances of full support by Buds BMW vanished the moment BMW Canada got involved--even after General Manager Rob Werstroh of Buds BMW personally guaranteed support. This is not a minor inconvenience--it is a serious functional and safety hazard. Consumers in cold climates should be extremely cautious: the BMW iX can leave you stranded, unsafe, and facing repeated mechanical bills due to a known defect. Sadly even when defects are documented and replicated at the dealership level, our learnings is BMW will ignore and minimize the issue, leaving the consumer to pay the price. Do not purchase a BMW produce when the manufacturer will not stand behind the findings of the dealership and known confirm problem. Our learnings is yours concerns will be rewritten no matter of the merits, confirmed by the dealership, dismissed, ignored, and left unresolved, potentially putting you in harm's way. read more

if you want proper maintenance done on your BMW, avoid this dealership all together. Worst customer service and lack of detailed work. it's worth the drive to Policaro BMW. read more

Purchased an x3 from Budds. Due to distance we get our first service at Grand River BMW. Our very first oil change my wife gets told the tires are bald and the alignment in out ($1770). Seeing how upset my wife is I decide to Call Budds. I get a hold of the manager. I explain what is going on. He can tell I'm upset and throughout the conversation he de-escalates the situation. Promises he will look into my concerns and send me a full service report for my vehicle In the morning. I explain to him that I'm concerned there is a bigger problem. I email him the service report I got from Grand River as he requested. So far so good. Next day in the afternoon I don't hear anything yet, so I call. It goes to voicemail. I leave a message saying "hey it's David, I'm just calling back about my tire issue please call me back." Not aggressive. I hear nothing for a few hours. So I call back. Ask reception if the manager is in. She says "oh yes he is in his office, I'll transfer you." Again voicemail. I called one last time and you bet! Voicemail. About an hour later I get an email from him saying that we have driven 14000km and they are not going to assist us with new tires. I called him right after I received this email. Guess what voicemail. This time I left a heated voicemail. In which I told him to stop acting like a back ally dealership and stop hiding behind his computer. No service report. Did not call me at all. Then we sent emails back and forth. He finally sends the edited service report. And says if I had mentioned my concerns about a bigger issue before, he would have gladly had his team reach out to book my suv in. The thing is, I said in the begging during our phone call that a bigger issue was my main concern. In conclusion if he had just sent the service report to me, this would have all been avoided. 1mm of tire tread wear over 14000km is normal. If I had the report I could have read this and came to my own conclusion. It's the dodgy failed customer service that I'm upset with. ( the insults and name calling started after my calls where unanswered BMW owner, just an fyi via your response to my wife's review) feel free to contact me as my wife does not know all the details. read more

Terrible customer service, terrible service and management. Sold me a car requiring $4k of work only 13 months later, despite being assured the brakes/tires/etc were all in fantastic condition at purchase. Lied to me when I made my first complaint the same week I brought the car home. Feel completely misled by this dealership. DO NOT BUY HERE. read more

These guys have absolutely zero idea of what customer service is. I bought wheels from a dealer down in US, and when I brought them up to Canada the place installing them said that two wheels were defective. I called up Budds in Oakville because I figured, I have a receipt and the dealer in US that sold them to me was willing to work with them so we don't deal with shipping and headache. Budds told me $400 non refundable fee to just look at them and confirm..dear God. So, I shipped the two wheels back to US, they exchanged them and all was good. That is great customer service. I stay away from Budds crooks. read more

Truely the worst car experience I've had. This review is posted after several interactions with them. My car was involved in a hit and run hours before I was supposed to leave for a vacation. I dropped off the car trusting the dealership and collision centre to read my form, I also talked to the receptionist and told her Im leaving so please email me. Naturally the receptionist of which they have several didn't relay the message. Took much longer than they said (which is fine) but the worst part was when I got my car back I had no gas in it, I had 25 kilometers LEFT and they didn't do an oil change which I indicated on the form and told them about. I got into my car and within 3 minutes the indicator beeped for an oil change.They had my car for over 3 weeks, what were they doing? I called and told them and they said " Yes we took it on a test drive and thats why you have no gas in it." But during their test drive the oil change light would have come on and they chose to completely ignore it. I couldn't BELIEVE they left no gas in my car and didn't perform the oil change. EVEN WORSE because I had mechanical and structural issues, my car was shuffled back and forth between Budds Collision and Budds BMW and they both started to blame eachother for the problem. The BMW dealership which did a test drive before they gave my car back said it was the Collision places fault I had no gas and I didn't have an oil change. Collision blamed the dealership. Overall I blame the dealership as they did the final test drives and thats where the oil change gets done anyway. I wasted more time to have my oil change done it was ridiculous. I couldn't believe that they started to blame each other, overall the Collision guy was nice about it but still the competition within the same brand was disheartening. Do yourself a favour a buy another car, I did. After all the frustrating appointments I've had at BMW dealerships I got another premium car and haven't had NEARLY the same issues. read more

Left Pfaff BMW after the salesman at Budds' Oakville asked me to consider the better "relationship" I'd have by shopping at Budds' (stupid car salesman rhetoric item #1). Hours of time, $2000 deposit placed, final papers signed, and car guaranteed later, I receive a phone call from the salesman several days later that the car was RECALLED but they would get me another. Only catch? I'd have to pay $2000 more. Find out the car had actually been recalled a whole week before I placed my deposit (nobody mentioned it). Budds' Oakville refused to absorb the cost of the mistake (signed papers and deposits apparently mean nothing). And the "relationship?" Was given some backwards logic that they were trying to help me out by having me compensate their problem. Customer service at its worst. Avoid... avoid... avoid. Pfaff. BMW Toronto. Parkview. Autohaus. Budds Hamilton. Message me if you want to know more. read more

Worst BMW dealer in the world! Big Warning! Avoid this dealership as possible as you can! I had my X5 serviced due to the recall in July, 2020. My car was there over night, when I picked up my car there was a damage on the panel of Passenger door. I pointed out right away to the service manager, the manager doesn't take any responsibility and I request see all the surveillance footage, they just show me part of the footage. As an individual versus to a big business I can't do anything but never ever go this dealer again. I believe this is not the first time they treat their customer like this. They don't know what BMW customer service should be. Go any BMW dealer rather than this one. read more

The single worst experience I've ever had with a car dealership. They lied claiming my wife had glued a part back together, tried to ransom our car demanding that outrageously overpriced "repairs" be done and were generally condescending and rude. I will never drive a BMW again. read more

Purchased a 3 series several years ago when I used to live out that way. First, I love BMWs and have plans to purchase another one. Second, I will not go back to Budd's to do so. Customer service is not consistent. Sometimes good, sometimes bad. Had a service issue that they could not find the answer to, though their repair technicians are specially trained specifically for BMWs. So I gave up on solving that issue. Service pricing is too high. You would be much better off doing a bit of research and going to a local mechanic that services imports. They snuck in an extra charge on a service call that I caught, fought and eventually was reversed. I suspect that many others don't pay attention and lose out. Their blatant focus on company profits is transparent. This is fine if you want to maximize $ in the short term, but as they gradually degrade customer service, and continue with aggressive pricing schemes, Budd's will eventually disappear, leaving an oily black stain in our memories of car dealerships past. read more

Be aware! This BMW dealership is a scammer. They don't provide the complete documents for signing, hiding the pages that related to cancel the deal before the delivery (Cancelling in 7 days s your right). Then they ask for deduction from your deposit. They also show you another car in the first place and they provide a defective car on delivery date. Please take pictures from the VIN # and body and interior of the car before signing any bill. I paid $5000 deposit for a brand new SUV X3 and I canceled it next day but they didn't answer my several emails for cancelling. They pushed me to come and pickup the car otherwise not refunding my deposit. I went for pickup, but they provided a used car with significant body scratches and defects. Lyad Rifai sale manger and Linh Ngo, financial manager work together in scammer team that seems also forge and provide the fake documents (forging dates and add "Final sale" ). I recommend if you are a victim of scam by this dealership, go to chargeback process by your credit card issuer bank. Also forward your complain to BMW head offices in Canada and Germany. You can also sue this dealership because of scam and fraud and misleading. read more

I used to be a fan. Before I knew better. Generally about as good as any dealer in terms of general customer service. They are trying to sell you a car, and they do try at it. However several experiences with them have made me feel their financial incentives have outweighed positive customer experiences. My biggest issue of the few I've had was with a repair that was covered by insurance where I feel I was overbilled 13%, despite my questioning the charge. After a phone call, speaking with the manager etc.....it was reversed. Nevertheless I felt taken advantage of, and had vowed never to buy a car from Budd's again. I've heard similar reports from friends who have purchased/serviced cars here. Over time, I suspect enough of these experiences will hurt their bottom line. I can only hope. 2 stars not 1 because my sales advisor was a nice guy and good to me. read more

Let me start by saying NEVER service your car at Budds in Hamilton. Three times I have had my car returned only too have major breakdowns the same day with zero support or rationale as to why. The last we specifically requested they not touch our car in any way other than for an interior recall service only to have them ignore this, have a major coolant hose broken during their "revenue capture inspection" they do on all service events but miss this one. When I returned same Day I was told it was a high pressure oil hose that would cost $1000 - not the coolant hose that was the problem. It's either incompetence or some other more dubious reason that a lot or repair shops maybe guilty of. Not sure but do yourself a favour and service your car elsewhere. read more

For BMW bikes, this is one of my go to shops. John (the service manager) is just a straight up guy. Tells you like it is, and I like that in a manger. So I go to ride on the weekend and find out I have a flat :-(. So Monday morning I do the phoning of all the local shops and get the usual, nothing till late August, and leaving lot's messages as a few shops/dealers don't answer their phone, etc. Anyway I call John, picks up right away, and no problem. He's got the tire in stock and can squeeze me in that day (2 pm). Budd's Motorrad helped me out of a jam (upcoming weekend trip) and are a great group of guys. Cheers, Tross read more

This dealership made me feel like I was an inconvenience and I should be treating them as customers of BMW and not the other way around. I had to service my vehicle and made apt. well in advance as I have a baby. They offered a rental vehicle so I could drop my baby off at daycare go to work and come back. Signed the paper work for rental paid deposit etc. When I got to the dealership I was told "Unfortunately they have zero rental vehicles available because of Covid difficulties". So I found myself standing in the taped of square of a waiting area in front of the receptionist with a carseat, a baby, and two bags of luggage, wondering that maybe they didnt know I was coming. Even though I had been in correspondence with the service manager for over a month. At this point the receptionist offered to call enterprise for me. So we waited for an hour until an enterprise rep came to speak to me with a vehicle. Not to mention we were not offered a better suited waiting area. I never want to feel like an inconvenience. Especially when I have a small baby and own a vehicle from their store. SHAME ON ALL OF YOU. Staff retraining is a must. read more

Terrible service department, scammers. Don't go here. They told me a repair would be free under recall even when the part worked fine and I got it serviced as recommended and then the part failed after they did work to it. Then I tried calling them to ask for it to be fixed and they tried charging me $200 just to look at it. Scammers. read more

Worst dealership experience ever, brought my car in 3 times for the same problem and it never got fixed. It currently out of warranty and they expect me to pay for a repair that should have been warranted and/or been fixed properly the first time i brought it in. VERY disappointed on how a company like BMW does not stand behind its name and product. read more

I have taken my 2016 X5 BMW here to get the windshield wiper fixed twice. I have put a brand new wiper on the passenger side, yet they refuse to replace the arm, saying there is nothing wrong. This is a huge safety concern, since half the time I can't see out my passenger side window!!! This was after I picked up the car from getting looked at! read more

Budds' BMW - Car Dealers Near Me - Oakville, Ontario

Beware if buying a used car here. They are content to let a car leave the lot with 5% brake pads and leaking rear differentials, and then claim "it passed our minimum safety standards". Their minimum is not good enough. When called on it, they claim "well you got a good deal. I wish you paid full price." As though negotiated price was based on them sending the car out with defects! read more

We recently purchased a bmw car from Rich Acosta and we received excellent customer service. He was so patient, kind and knowledgeable. He wanted to ensure that I was happy! So rare in todays market. We couldn't be happier for the service we received from Rich from Budds! He is the absolute best! read more

I own and love BMWs. Sadly though the ones I have now will certainly be my last. Prior to living near Budds I had amazing service for my cars. Then I moved and wow. I have had years of poor service. There is too much to even name. Suggesting I need new tires when I had just put new ones on. Making me pay upfront for a windshield covered by insurance and saying my insurance told them to do that. When I spoke to insurance, that was a lie. Telling me they couldn't find a sunroof leak when there was a recall for that exact issue. Losing my truck on their property, TWICE, after calling to inform me to come and pick it up. Chastising me for not updating the onboard software....um isn't that what you do??? I despise having to go in and wait for my service advisor to tell them exactly what I said I needed when I made the appointment. Not to mention as I type this I have been on hold to make an appointment for 15 minutes. That is common. Do yourself a favour, if Budds is your only option for service. Don't bother buying the vehicle. read more

Jenny Beaudrie provided excellent service when I had my car in for service. She kept me posted on the progress with my vehicle and arranged for a loaner vehicle at no charge when the work could not be completed in the time promised. When I had to come in for a 3rd time in one month for more costly repairs, she arranged to get me a discount on the work. She is a real professional and Budd's is lucky to have her on their team! Keep up the great work! read more

very bad experience very bad service non respectful dealer to the loyal customer this is my second vehicle with this dealer and hopefully will be the last . I have leased 435 convertible two yers ago and this week i had a flat tire and to fix this issue it took three days between the ordering and the replacement!! ( I already have a tire insurance with my package) three days with out vehicle !!!! and when I asked for a vehicle instead to use it during that time ,they simply answered me that they can arrange a rental car for me but i have to pay for that service !!! is that my fault ?or the dealer fault ?? I truly feel i am dealing with the worst dealer and service i ever got in my life and never deal with them in the future. thx read more

Budds BMW I've had 3 BMW's in my life. The 3rd and most recent one I found on the Budds web site. I live far away so I started conversations and negotiations via phone and email. When I got close to a price, I made an offer over email at a percent discount that I would be happy with. My BMW contact said the management accepted my offer. I went to do the dealer to review some final details and said "I accept the offer per your last email" then he sent me through to finance to get a deposit, talk about the extra protection plans that every dealer offers, etc. I noticed the printed offer she gave me had the same monthly payments but that the MSRP and discount were different that the email offer I printed and accepted. The discount was less than the email offer. She called the sales guy and together they casually pointed out that two options that were in the original quote were not in my final offer. So if my monthly was the same then I was paying the same but for less. And the discoutn percent that I agreed to was now lower. I've NEVER had a dealer try this on me. When I asked why that was done the sales guy said, "management does up the final deal and they have the right to make money". I said this was simply sneaky and not right. He didn't have anything to say - I found him to be unhelpful and pretty weak. He also said he's paid a flat amount per car so he couldn't do anything. All previous BMW's, and other cars for that matter, were bought with trust. I did not find anything sneaky or underhanded like this. I also did not find the need to review everything with a fine tooth comb, but with BUDDS you should or else they'll try this trick on you. Be CAREFUL! read more

Always a pleasant experience. When you walk in you are met with friendly staff in both the service department and sales who go over the top to ensure the best possible experience. They have made a repeat customer out of me offering fair and knowledgeable recommendations. I have never been frustrated or stressed out as integrity is always apparent when dealing with Budds' BMW and specifically Rich and Scott in the sales department. read more

Worst dealer experience EVER! This dealership just wants to rip you off any way they can. I have a four year old Mini Cooper that is in the shop all the time. For a BMW engine, that is a LOT of servicing. I don't even want to mention the amount of money I have spend on this crap of a vehicle. What is worse though, is when the dealer wants to rip you off. I went in 3 times for the same thing because the service light is on. They told me that the spark plugs are due to be changed. They did check the spark plugs themselves and they said that they do NOT need to be changed. However, they would not turn off the service light. They said that if I want me to turn off the service light,, then I must change the spark plugs, even though they themselves said that they don't need changing. I spoke to their service manager Tara, but got nowhere. They just don't give a crap about their clients. I will never buy a Mini again, that is for sure. HORRIBLE experience!!! read more

The service here is terrible. Budd's BMW Oakville was great when purchasing the car (BMW 6 series convertible) and were good for servicing the first couple of years, however the service the last two years has been disgraceful. From scheduling service weeks in advance and showing up only to be informed that the part required was not in stock, to having repairs done only to have the same issue a few days later, to (and most importantly) consistently having to leave multiple messages before getting a call back (messages were left over the course of a week all three times), I'm very disappointed - particularly given the price of the car and the amount of money we've spent on having it serviced here. I have now moved to having the car serviced at the downtown Toronto location. read more

Extortionate service on a used car that was part of their "certified pre-owned" program. I have had nothing but trouble with the vehicle and at best indifferent service. Don't buy any of the used garbage on their lot. Why do car dealers have to be so bad? read more

The service department at Budds BMW is awful! I took my 5 series in for one problem and came out with the original problem not fixed and a few new problems in addition. Their attitude is very blase and it's obvious they have no understanding of a good customer service experience. I also have to leave multiple messages before my calls are returned. I brought my car in at 10 am and had to call several times before the service rep finally called me back at 4 pm to say they needed more time. They kept my car over night - again the calls in the morning. Finally took my car back that evening and the issues remain. Spoke to the service manager who clearly also has no understanding of customer service. He just said bring the car in again. So listen Budds Service - the average busy person does not have time to repeatedly bring in their car and wait for you to figure things out. You waste my time. You take time away from my job and my family. Shame on you Budds! You are a disgrace! read more