They should be out of business. We reserved a specific type of vehicle, the guy at the counter said "we rented it out, we have..." they downgraded us, refused to refund anything, but gave us a customer service number. Look, 14 years in the Army have taught me patience and how to compromise-- this place should shut down, the employees should find new jobs, STEER CLEAR! read more

Had a great experience with "Journey" she was so helpful and assisted me all along the way. The SUV was in great condition and I was very pleased with Budget. Update: turned in car was a seamless process and left quickly. I get a call an hour later from "Hugo" And cleaning crew found my wallet! He called me and told me he had it saved for me. Thank you so much!!! read more

All the cars were sooo dirty inside it was horrible . I think it's a family owned business. We changed the car twist and paid more for another car because it was filthy inside! Especially between the seats and the doors cup holders everything! I honestly think the son doesn't like his job. He uses a squeegee to wipe the water off the car.. ‍ Anyways I think he needs training or the father needs to tell him not to do a micky mouse job! It's his business and name!! read more

Budget Car Rental - The guy who cleans them - Car Rental Near Me - Covina, California

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Find another location to rent from, I had a horrible experience with a truck rental from the Covina location at the address of 241 S Citrus Ave in Covina Ca I picked the truck up on Friday April 7th. The staff at the location were rude and did not even acknowledge my presence for serveral moments upon my arrival. I requested and paid for a dozen moving blankets, which where not provided. When I noticed these were not in the truck I attempted to call the location to bring it to their attention and they did not answer the phone even after several attempts over a few days. The cab of the truck was clearly not cleaned between rentals. There is mud all over the floor mats. The interior was dirty and a beanie is shoved into the side of the passenger door, left over I assume by a previous renter. Upon arrival to my destination as I was unpacking my belongings I was greeted by a large Roach that was living in the van. I do not have any roaches in my previous or current residence I am certain this roach was not a result of me. I also found dead roaches on the bottom of a bag of mine that was behind my seat while driving in your truck- see attached photos) I have called the Covina location multiple times hoping to speak to them and have never had my phone calls answered. I don't recommend Budget Rentals at all anymore because so far dealing with CS to get some sort of a resolution has been time consuming and they are also NOT taking my issue seriously at all. I can't even fully unpack my things because I'm worried about a roach infestation in my new home. read more

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Avoid this company at all cost!! My partner reserved a minivan, and we drove all the way from DTLA to Covina for pick up. Only to be told our reservation is not available. Offered us a more expensive truck that we didn't need. Seems like a bait and switch. Mr. bald headed man told us to call an 800 number to find another location ourselves. So we decided to leave. Then we get a $75 charge on our credit card for a no show, which will be disputed because we were there on time at 2:30pm on Monday June 3rd! They can check their security cameras if they want. BBB complaint will also be filed. Worst experience ever. Bad business practices. read more

Horrible customer service! They have no idea what's going on with any reservations and they are rude!

Apparently Budget is also on a Budget! If you want a dirty car, bad windshield wipers and horrible customer service then you're in the right spot! If not then I would avoid this place at all cost! Please budget let's step it up and start with new management because Alex is the worse :( read more

PLEASE DON'T RENT A TRUCK FROM THIS LOCATION!!! I would like spare you the anxiety and grief that you will definitely experience if you rent anything from them. If I could give negative stars I would. I really wish I would have read the yelp reviews beforehand. My husband rented a 16" truck almost 2 weeks prior to our moving day. The day before we get a call that they didn't have the truck so they could only give us a 12" truck, but with 200 miles for free. While we were waiting for the rep to help us at the office, a 16" truck was delivered so we thought we would get it. The rep proceeded to give us this bullshit excuse that it was still under an open contract and they couldn't give us the truck. We were beyond livid when they wouldn't honor our reservation and give us the truck. I asked him if he could call the office the truck was coming from to see if they could close the contract and he said no. He made no apologies for the fact that they completely disregarded our entire reservation. We had also reserved a dozen furniture blankets but they only had a handful. The staff were unprofessional and non-apologetic for what happened. Instead of getting a 16" foot with a ramp that would have fit all of our stuff, we got a 12" truck with no ramp and a handful of furniture blankets. We had to take two trips instead of one and ended up having to pay our movers for additional time because we couldn't fit all of our stuff in the small truck them gave us. I hope this office gets shutdown as it is a poor representation of the Budget Corporation. Never will go back!!! I'm so furious that I plan to call headquarters to report it. read more

DO NOT RENT A CAR FROM THIS BRANCH!!! The manager Alex is the WORST at customer service. First of all, the car that we had reserved was not available when we got there. Okay, fine. Then the car that we did get was dirty as ever when we got inside. Okay, fine. We went on our trip and came back safely. When we came to drop off the car, I went to speak with the manager who seemed to be taking his sweet time on a personal call, laughing and ignoring me, the "valued customer". While I was waiting for him to finish his personal conversation, I had a chance to look around and see that the actual business venue was as dirty and unkept as the car they had given us. To make matters worse, when he finally got off of the phone only to tell me to GET OUT when I asked him why the car was so dirty when he had gotten it. He pretty much pushed me out the door and locked it. I kept my cool the whole time knowing that the place was as shady as the manager looked. I was in shock! I called the corporate office and filed a complaint, which was an easy process and the girl on the phone, Valerie, was very calm and nice and helpful. I was very upset that such a big company allowed people like Alex to manage their branches. He couldn't even speak English, and his customer service skills were non-existent. He seems to only help the Spanish speaking customers which whom he was also ignoring until the last minute. The employees that work there looked very unhappy and stressed out as well. There was a girl named Aisha who checked us in and she was as inattentive as the so-called manager. She tried to give us the car without checking it, asking us to mark the slip if there were any dents or damage to the car. Why is that the customers job??? Horrible service. Rent your car from somewhere else if you want to deal with better management. Good luck! read more

Everyone here is so helpful! Quick service and friendly staff! Especially Alex he was quick and very informative of what I was getting and paying. Will be coming back and recommending my friends and family! read more

DO NOT RENT FROM THIS LOCATION! I rented a car on 3/9/23 for a 5 day trip to Vegas on 4/24-4/29. I pre-paid so I would get a better rate. A few days before my trip I called to confirm only to find out they would not have a car for me at the arrow hwy location. Customer service transferred my contract to the citrus location. The manager, Alex Morazan stated that he would honor my pre-paid price, and that upon the return of the car he would refund me the difference from the higher price, since it wasn't my fault. Upon returning the car, he told me 48 hours had passed because he was off on the weekend, and couldn't refund me. He would have to send customer service an email to refund me and to be patient. I waited 2 weeks and still nothing. Only to find out they charged my credit card an additional $71.50, two weeks after the return of the car. When I went in to talk to Alex, he tried to gaslight me and tell me that the original contract was only for 3 days and I added 2 days, which was a COMPLETE LIE!!!! My original contract was for 5 days. He said he could not do anything and that I would have to take it up with customer service AGAIN!!! Alex gave me his word that he would honor the price, he lied to me, and then made up a story about the original contract. So low and behold, to date, I've paid $505 for a car I originally prepaid for $238. Their employees are rude, unapologetic, and unprofessional. When we picked up the car, they just handed us the keys, never went out to check the car for scratches, gas, etc. Only to find out the car they gave us had a "need maintenance" light on the dashboard, so they had to change us to another car, causing another 1/2 hour delay. These people are deceptive, and their customer service department does nothing for you! Beware...Alex also manages the Budget on Arrow Hwy in Covina. Also, each time I've been there there's always been an angry customer. They tell you you what you want to hear over the phone, but when you get there it's another story!!!!!!! read more

Made a confirmation yesterday. Today the morning of my move and hour before pickup they call to say they have no trucks. Never use this company or site. read more

If I could choose 0 Star, I will do so. Book a reservation for a truck and the day pick up they told me they do not have any truck available. I have to find another place to book a truck on the same day.Do not use this company. It will mess up your plan and waste of time read more

If I can give them a negative I would not hesitate. I want to save you the time you will waste renting from Budget. It's not just this location but their company overall. I had reserved days prior an online reservation for a van. When I arrived they did not have the van available. The man working attempted to call a couple locations for an available van but none was available and told me to call myself to another Budget. The purpose for the rental at the location was to pickup some items nearby and drop it off at another location that will not exceed the mileage. My plan for the two day rental went to waste and a couple of days later I get a charge on my credit card. I called their customer's service, which I had to navigate from one person to the next. Finally, someone tried to help but it took her an hour to make the claim report. The Covina CS man was rude when I said I was not interested in a truck because it was priced almost twice the amount of the van. He got upset and rudely walked away. So, save yourself the headache. It was my first time with Budget and my last. I will never let anyone I care about do this with their company. I'd rather pay a bit extra because customer service and satisfaction is more important than saving a few dollars. read more

Rented a 14' truck. Truck was dirty inside and out couldn't see out of windows. Truck was old. Gas guzzler. Truck drove terrible. Making all kinds of noises. Felt like it was going to fall apart. Also they take forever to check you in or out. Their computers are old and slow. Probably from the 90's. Definitely not ever renting from there again. read more

The bad reviews are all true! Reserved an intermediate car 2 weeks ago. Went to pick it up today. The place is very dirty. The only 1 guy working said there are no more cars. This place is giving Budget a very bad image. My first and last at this rental place. read more

I wish that we had read the Yelp reviews on this location before making a car reservation. This location is operated by a liars. We booked a van two weeks ago for a trip but when we arrived, we were told that the mini van that we reserved was sold out. The manager, Alex Morazan, then told us that he would give us a "comparable" SUV. Probably thinking that we were foreigners who didn't know the difference between different car models, Alex said that he would be upgrading us to an Escalade and walked my husband over to a GMC Denali instead of an Escalade. Obviously not the same thing. When this obvious fact was pointed out to him, he sheepishly said "Oh, yeah, but it's still nice." Not really, because we needed a big car with a lot of room to accommodate 5 people and for our luggage. So he said he would check other locations. After he "checked", he told us that he had verified that the Budget Rental Ontario location had plenty of "plenty of mini vans" available. He told us that we could swap the Denali for one of the mini vans at Budget if we drive over to the Ontario location. So we drove, with all of our luggage in cramped conditions, to Ontario. When we got there, we were told by the manager and an associate named "Brittney" that, in fact, no mini vans were available and that the Ontario location was sold out of all mini vans for weeks. They had ZERO available. (PSA - Brittney explained that smaller independently-owned locations will often refer customers to other locations to swap out vehicles without actually checking to see if vehicles were in stock). Incredibly frustrating, and we were stuck with this car because the Ontario location was out of inventory, too. Alex - It would've been better to be upfront, apologize, and admit that no mini vans were available in the local area. Because of Alex's misrepresentations, we wasted 2 hours of our time before figuring this out. Now we are stuck in an unsuitable car for a 4-hour trip because we had pre-paid plans that cannot be moved. Alex clearly relied on the fact that as an employee of a franchisee of a national company, he would "pass the buck" and then hide behind multiple people/layers and point fingers at other locations for not having the vehicle that we reserved available. This is the exact scenario that California consumer laws are meant to address - baiting and switching, and deceptive consumer practices. In the meantime, consumers beware - avoid this location at all costs and show this guy and the owner of this location that bait and switching and deceptive tactics are unacceptable by spending your money somewhere else. California is a hard place for legitimate business owners to operate and make an honest living - let's all do our part to weed out the crappy dishonest businesses like this one. This location needs to shut down. read more

Have used them before and never really had a bad experience. But this time they charged me more than the original reservation price. Made the reservation online, the online system wasn't able to process credit card, called in and made the reservation for the same price 107.XX. When we returned the car they charged us 123.XX When I question it, he said that's what it is. Not a huge amount but enough for me to take my business and corporate account elsewhere read more

I am speechless. I have no fucking clue how this company stays in business. My experience was even WORSE than the other reviewer, if you can imagine that. I booked a "reservation"... which is really more like them getting an email that says you want a truck, and giving them the ability to charge your card. It doesn't mean anything good for you. They called me 3 hours before my rental time to say they didn't have anything. I thought I had taken care of the truck and could just go and pick it up. Now only a couple hours before I had people coming to help me move, I had to find another solution. I was very upset. The guy who called me said he couldn't even offer me any other substitutions, that he didn't have anything till the next day. I had to move the rest of my stuff out THAT DAY, so that wouldn't work for me. And two days later, I get home from a long night at work.. check my bank account because I got paid today.. and guess what? $50 charge from Budget for a "NO SHOW".... wow, really? I can't believe they have the nerve. I made a reservation, they didn't have anything for me, and now they are charging me more than the entire cost of the truck rental.. for absolutely nothing. Other than wasting my time and causing me problems. For the record, the other reviewer was right.. go with U-Haul. They are literally ACROSS THE STREET from me, in Covina. I only went with Budget to save a couple bucks. What a mistake. U-Haul has trucks available, and when you make a reservation, they GUARANTEE IT... and they will give YOU $50 if they break that! That's how it should be. U-Haul made everything completely painless. Totally worth paying a tiny bit more. :) Avoid Budget... find any other way to move your stuff before considering using this company. read more

My husband and I rented a car from Budget this morning and I must say this was the best, quickest service I've EVER experienced! I've always used Hertz or Enterprise in the past but NEVER would things run as smoothly as they did today! Budget will DEFINITELY be my first choice when renting a car from now on! read more

Booked a Budget Rental Truck for moving, as I got a 20% off coupon in the mail after changing my address with usps. Reserved a 16' truck online 2 weeks before. Good price, was happy. 4 minutes before my schedule pick up, I was called to ask if I was renting a truck from them, I said yes, have my confirmation, then they said they don't have any trucks for me. They said that they will be getting 26' truck that day, and I said I would take it, but then they said they have it reserved for someone else. Soooo, thanks for giving a slimmer of false hope. Then they said I could call their location a few cities away to see if they had anything and that was all they could do for me. I don't see a point in having a reservation confirmed for this and to pull this 4 minute warning on an already stressful day of moving for anyone is horrible. I immediately went online and found Uhaul has a few trucks available that day and went there. Will never look back at Avis or Budget again. Wish I read the reviews here before I went with it. read more

This place is so shady. I rented a car from them and some one hit it while parked, I wanted to get a new one because I wasn't comfortable driving it. All I got when I called was that they didn't have any cars available. When I went to returned the car and explained the situation all they did was offered me an upgrade next time I rented a car from them. So I decided to rent a car to take to Vegas and there "upgrade" was a Nissan Versa. Are you kidding me! But the guy there named Alex Morazan offered us a Doge Charger for a $20 total up charge.. I decided to take it and when I returned it he charged my credit card almost $33. It might not be a lot of money $13 but the fact that they lie so easily is what pisses me off. I'll never go back to this place and I will contact there Corporate office to complain and let them know how I gave them another chance and they screwed me over. read more

FIRST AND LAST TIME RENTING FROM BUDGET. Lives up to its name. What car rental does not have a pick up in a drop off service. The place looks like a warehouse and only one person on the desk. I have to wait and the lobby was hot and did not offer any courtesy service like any other car rental such as HERTZ AND ENTERPRISE. read more

Very dirty car even with covid and opted for no insurance online then the dude at the counter says oh you prepaid initial and sign and guess what I got charged for.. you guessed it $250 charge of insurance and the small SUV wasn't clean so they gave me a bigger SUV horrible on gas and the radio buttons were so hard to push we couldn't enjoy it the whole 5 hour 45 minute drive! read more

I had what seems to be the same issue as many others. Booked a truck and there was not one. We were told there was no truck, the truck was broken and that the truck was not a one way truck. Many calls to customer service was useless. Ended up booking a u haul that day and 24 hour pick up and drop off. A little more expensive but you get what you pay for. Save your time and go with u-haul! read more

RENTER BEWARE: If you rent a car ahead of time, and a day later find out you do not need the car, you will NOT BE REFUNDED... BUT you will have to pay a $50 cancellation fee on top of what you have already paid. read more

Reserved a truck at this location due to late pick-up hours (I work regular hours). Got a call this morning (the day before my move) that the truck is not available here, and that we could pick it up from MONROVIA instead. What? Monrovia? I'm moving from here to CORONA. Monrovia isn't anywhere in that route. Not offered any consolation, such as free mileage or a discount for the inconvenience? No thanks. Immediately cancelled. Already booked with U-Haul. Guaranteed my truck when I need it, where I need it. Called to make sure they have it, and they do. We made note to cancel the reservation with Budget as well. If we get charged a no show fee, you better believe we will be contesting that with our credit card company, and Budget will get stuck with the $50 refund AND the reversal fee. read more

Same thing happen to me. Book online to reserve a moving truck. Got confirmation online booking. And I was suppose to pick up in a few hours today and got a phone call from someone at this rental place and they stated they did not have the truck available for me. I ask them if they can get one or send me to a place that give me one. I did have an online reservation they just gave me a phone number to another location. I was furious. And when I told them I wanted to cancel my reservation they just said ok it's cancelled without any written confirmation of cancellation. Very unprofessional and lack of customer service. Will never try to rent from them again!!! read more

Friends - DO NOT rent from Budget Truck Rentals. I have never had a more difficult moving experience and it was all due to the continued incompetence I dealt with at 3 different locations, including their office. The truck I reserved was 2 hours late. There was no call to tell me the truck would not be there, though they knew I had reserved it. I had movers waiting at my place that I was paying to do nothing and their time was running out. When the truck finally arrived, it was missing a passenger wiper blade (how does that even happen?) and the hand truck I PAID for. I ended up having to load about 1/3 of my stuff myself because the movers were short on time due to the late arrival of the truck. When I returned to put my car on the tow cart, which took another hour and a half because on a Saturday, there are only two people working at the Covina, CA location. One doesn't even answer the phone, and the other apparently does everything. Now, I am 3 1/2 hours late getting on the road. I know when I get to the drop off location, they will be closed so I call then and there is no answer, during business hours. I called customer service to see if anyone else is open later. They called the location and confirmed they would be closed but couldn't be bothered to find another solution. At the drop off the next day, they don't tell you not to pull the truck in because they are scared of being liable for anything happening during unloading the car so I had to BACK OUT a 16 foot truck with a car carrier onto the street, where traffic is, to unload the car. They person they sent to help me, had no idea how to unhook it. When I get inside, I am waiting for the hand truck refund, which they can't do because it is out of state, the two people behind the counter are complaining about other customers right in front of me. Very professional. To get my hand truck refund, they told me I need to call the corporate office customer service back. I called Customer Service and reached someone that I had to tell 4 TIMES I wanted to speak to a manager. When he finally transferred me, I let the phone ring 20 times and got no answer. I called back. Got another person that I had to tell 3 times I wanted to speak to a manager. Again I was transferred and the phone rang 20 times with no answer. Is this an acceptable service level in 2015? Everything was lined up and timed perfectly until Budget fell short and fell short again and then you can't even reach them to take responsibility or even get the refund for the hand truck I never received. So, my friends and all the musicians I know that perform and travel and rent trucks, I suggest you rent them from someone that is not Budget Truck Rental. read more

If I could rate this place lower I would. Horrible customer service. I set up a reservation for a truck get here wait for an hour only for them to tell us they do not have the truck and that they are waiting for someone else at another site to bring it over. I called customer service multiple times only to be hung up on only to hear phone ring endlessly finally to speak to a manager who says that they really can't do anything about it. do not waste your time do not come here it is bullshit! thank you read more

I wouldn't even give this place a one star, they never have the car or truck you request for. Prices are cheap but be aware that they might not have it! I needed a truck since I was moving and they didn't have it, they called me the day before letting me know they didn't have it. I then had to look for a U-Haul and had to spend more money read more

Stay away from Budget. Gave them a chance 2 different times at 2 different locations. Reserved a car online and they didn't have the car for me.Twice! They will not hesitate to ________ you over. And all they have to say is sorry. The $50 cancelation charge is true, they wanted $50 for canceling my reservation til I complained. read more

I wish I read these reviews before I got my reservation. If I could, I'd give them negative stars. I had placed a reservation for a moving truck 3 days in advance. I'm SO glad I went there at 8:30am to see if I could pick up the rental, even though my reservation was supposed to be at 12. They said they didn't have a truck for me. They gave me the phone number to Customer Support. I called them. The guy gave me 2 locations. I basically was sent on a wild goose chase. Got nothing from it. I went to those other locations and they said they didn't have the trucks available that the guy over the phone said they would. The Customer Service guy told me that they had a truck for me this morning, but someone else made a last minute reservation this morning and took the truck. How is that possible? Whether or not that's true, you don't say things like that. If that's true, then this business shouldn't even exist. So, I went around for 2.5 hours until I finally just went to UHAUL. They found the truck and made a reservation for me. When I went to the location that had the reservation, they actually had a moving truck ready for me. So, please, save yourself a headache and time, and just pay the extra and go to UHAUL. I told the worker this story at UHAUL in Monrovia. She told me she actually usually gets A LOT of angry customers that would come in for a UHAUL rental because this Budget reservation would end up making all of these customers empty handed. read more

I've had a different experience than the previous reviews. I've rented trucks here 3 times now. Each time I go they are always able to accommodate me. I do the pre-reservation too and I know at times they may not have the truck but they are able to let you bring it the next day free of charge. Hugo has been helping me and he always provides fast customer service. Thank you Budget! read more

Budget Rental is the WORST company I have every had to do business with and I recommend to everyone looking for a truck rental to go anywhere but Budget!! This review is for 2 locations - Budget Colima Rd., Rowland Heights and Budget S. Citrus, Covina. I should have known this rental was going to be bad from the first phone call I made! I went online to review prices and locations. The website says a 10" truck rental is $19.99 plus mileage. So, I called to make a reservation rather than online. The rep argued with me that the 10" truck was $29.99, not $19.99. I told her I was looking at it on the website. She told me I was wrong, put me on hold, and came back with an offer for the 10" truck discounted to $25.99! I told her never mind...I decided to do the rental online for the advertised $19.99. I went online and made the reservation. All went smooth. I decided to upgrade the truck to a 15", which was priced at the $29.99 the rep was trying to pass off for the 10" truck. My reservation was made appx. 5 days in advance of my pickup date, which was a Saturday. I had a crew hired to move furniture at 8:00am the morning of my reservation and since it was supposed to rain in the afternoon, I requested an 8:00am pickup time at the 18750 Colima Road, Rowland Heights location, which was 1/2 mile from my home and 2 miles from the location the furniture was moving. This was to be a very short distance move...appx. 5-7 miles total round trip travel. On the day before my reservation, Friday, at 2:00pm, I received a phone call from Budget Rowland Heights that my truck was not available for Saturday. It had been involved in an accident. They had no other trucks available. I was frantic and told the agent to please find me another truck at another Budget location. She actually did not offer to find another truck at first and I had to get stern with her and explain the urgency of this move on Saturday before she agreed to help find another. She located one at the Budget Covina location, but it was going to be a 24' truck! This was huge and would not fit in the parking areas I was needing to go but I knew that on a Friday afternoon, at the end of the month, finding anything else would be difficult. Also, the Covina location is over 10 miles one way from my location which meant more time and mileage driving just to get and return the truck. She agreed to honor my original price for the 15' truck and would discount the mileage. She called me 3 times that afternoon to confirm the truck was available and my pickup time was still 8:00am. BUT...at 6:00pm Friday evening, I received a phone call from the Budget Covina location informing me the truck would not be available for pickup until afternoon! This was UNACCEPTABLE!! I had a crew hired and it was going to rain in the afternoon, which it did! I explained this to the agent but he would hear nothing...just ended the conversation with "that's when the truck is available, are you taking the truck or not?" I was so upset and stressed. This was a necessary move that MUST be done that day, as my mother had just passed away the weekend before and I was required to move her belongings out of her nursing home apartment by the last day of the month to avoid another month's rent. Now everyone else was closed and I had no alternate options. I called back the Budget Rowland Heights agent and told her the situation. She was shocked, said she just received a call from the Covina location that the truck was available at 8:00am and did not understand. She put me on hold, tried to call Covina, but they did not answer. She then said I would have to wait until the morning to find out more. I could not do that!!! I decided to call UHaul truck rental, appx. 2 miles from my home. Although it was after hours, someone still answered! I told the agent how frantic I was and he calmly said he could give me a 10' truck for the next morning at 8:00am, "NO PROBLEM!" He was a blessing!!! Later Friday evening, I received an email from Budget informing me of a $50 cancellation fee if I cancelled the truck or was a no show. I then had to call their 24 hour service line and argue the point...claiming they breached their contract with me and it was not my fault I was cancelling. The agent finally agreed to waive the cancellation fee...but we will see on my next credit card statement whether that is true. On Saturday morning we went to UHaul, City of Industry, received EXCELLENT customer service, were treated like their favorite customer, which they did to all that were there, and got our move completed by noon, before the rains. I WILL NEVER DO BUSINESS WITH BUDGET AGAIN and recommend anyone else to go to UHaul to conduct their future business. I hope Budget Corporate Office sees this posting and does an investigation to the incompetency and laziness of their personnel. read more

If I could give them 0 stars I would. DO NOT BOOK A RESERVATION WITH BUDGET TRUCK RENTAL. I booked a truck a couple of weeks in advance online for a 16' truck. I chose this location because they are in the same block that I was moving to. At noon the day before my move I received a message from the local location saying they would not have a truck for me and that I can call customer service. I called customer service, who told me I would receive a call within 2 hours. They never called back. I checked online and found another Budget Truck Rental fairly close, so I booked a truck, but called immediately to make sure they would have it. I told the gentlemen that answered that I just booked a truck online and wanted to make sure they would have it available. He said "If you just booked it, no we do not have any trucks available". I asked, "why would your website allow people to book trucks, if you know you don't have them", he said, "that's just how the system works" as he laughed. Well needless to say I will NEVER use Budget Truck or Car Rentals again. I looked online at Uhaul and everything by this time, for the next day was booked up in the morning, however I found a Uhaul about 5 miles from where I was moving from and I booked a truck online for Saturday morning and called just to make sure that they would have the truck and was told by Johnny that if I booked they will have it, and he double checked to make sure he had my reservation and he did. I told him what had happened and he said that is very common practice for Budget and thanked me for choosing U-Haul. Thanks to U-Haul, my plans did not have to change and my move was a success. DO NOT TRUST BUDGETS ONLINE RESERVATION SYSTEM. read more