If I could give this company minus three stars I would. My flight was delayed into Washington DC and they closed before I arrived. I called them on my layover and the only option they would give me is to wait overnight in the airport until they open the next day. When I had to get an expensive Uber and try to book the next day for my eventual location, they wanted to charge me $350 for 2 days. Absolutely shameless. read more

I just returned my Expedition SUV yesterday from a week long rental and everyone should know how great the HGR Budget staff is. Since we moved to the area in 2022 my husband and I have been using the Budget counter. We were renting weekly for personal reasons back and forth to NYC area (until our household goods were moved here and we sold our house) and now rent at least monthly or according to our WFH employment assignments. Hope, Donna and Turq are consistently THE best service providers. (We have traveled around the US and the world and know a few things about rental car staffs!) The HGR Budget staff are all efficient and courteous in every way. They care about the condition of the cars they service and we have never had a problem. This is s m a l l regional airport. When THE ONE commercial plane arrives on THU/FRI/SUN the lines are long. I have witnessed the staff being treated unnecessarily discourteously when the staff has NOTHING to do with the inventory that has been ordered in advance. Please be kind. read more

Hope is awesome! Some caring and professional! Makes an extra effort to find the car that's right for you, while making sure the car is clear and checked out. Thank you so much for all you do Hope! Will post photos of out West! read more