Picked up a car from them and the experience was very easy. Nothing like my Budget/Avis experience…read morein Baton Rouge where I had a email confirmation and went to pick it up a car only to find there were no cars available. This location was on point. My online confirmation for time and vehicle was perfect. The staff was quick and knew what they were doing. For the Rental previous experience I had. I was very grateful for the team and this location. The price is reasonable and long term as I need included a decent discount.

Horrible. The car…read morewas much smaller than expected. We specifically requested a car with a 3rd row. The car they provided could only fit a small child and had no truck space. They tried to upgrade us to what should have been our car for an additional $250. Also, the car was very dirty. If you're looking for a clean and sanitized car, do not go here. I had to argue with the attendant to wipe the seat which had a white food stain. They also left someone's face mask and French fries.

I highly recommend U-Haul Moving & Storage of Plainfield. I flew into Chicago and rented a truck to…read moreload and haul the contents of my daughter's apartment, that had been stored there for over 3 years, back home to Louisiana. I had numerous complications with the lock, etc. Michael and the staff could not have been more helpful and kind. They went above and beyond and helped me through a very difficult situation and I am eternally grateful.

After our reservation for a transport was canceled due to u-haul not having one for a 50 mi radius,…read morethe owner (Johanna) found us a transport and booked our reservation directly. The pickup process was fast and friendly and being our first time there we found the place to be clean and well organized. The transport went without any issues but we we're running late to return. Extending the rental was as simple as letting them know and we were off without stress. We returned the trailer at night after hours where we found the place well lit and a spot had been cleared with easy access to park the trailer just like Johanna promised. As long as the service continues to be like what we experienced we will definitely rent from this location again!

I purchased a new vehicle on Friday. Today (Tuesday) I brought it to UHaul of Scotch Plains to have…read morea hitch and wiring harness installed. Everything seemed to go well with the install, but when I arrived at home and looked more closely, I saw that my rear hatch had been both dented in one place and badly scratched in another. Having just carefully inspected the car when purchasing it, I knew that it was pristine when I brought it in. Now, mistakes happen and anyone can drop a heavy part and do damage. That happens. The real problem is that the UHaul of Scotch Plains staff hid the damage from me and just expected that I wouldn't notice it. That kind of dishonestly and untrustworthy behavior means that anyone who does business at this location needs to watch everything the employees do and double check all of their work. That can get exhausting, so I just recommend you go elsewhere.

Horrible place. I always get my propane tank filled here and never have a problem before, but I…read morewent today and the scruffy looking employee wearing dirty clothing refused to fill my tank and told me that it "expired" years ago. After telling him I've never had an issue before, and his employees filled it as recently as July he called me a liar. He then told me he would have to charge me $120 for a new tank. His language and price gouging are both unacceptable and UHaul should be embarrassed that their employees are allowed to behave this way to long term customers.

Early morning came to pick up 26 ft truck one guy working at the counter waited 45 mins just to get…read morehelped. Need to hire more people for morning so customers don't have to wait people got shit to do.

I recently used Penske truck rental. I used the overnight drop off service. I completely topped off…read morefuel before dropping truck off. I was billed a fuel charge of $189. Not sure if they're dishonest, human error or if someone walked on there property and cypher fuel out. I recommend not using there drop off service.

Booked a rental through a third party agency days before my trip at the 1354 Stelton rd location…read more and was coldly told my information was not in the system. Without asking me any other information or allowing me to provide it, the employee or owner dismissively and rudely got up and walked outside. I had to then start trying to find a backup so my trip wasn't ruined. I called them back an hour later and was again told by another employee or owner that they couldn't find my information then after a few seconds somehow found the information abrasive, rude and acting as if I did something wrong. And then hastily telling me to just come back attempted to rush me off the phone. By that time I decided to go with the second option with superb customer service, professionalism...etc. I'm usually not one to post but the service was completely unprofessional on all levels.

I needed to rent a truck capable of carrying 5000 lbs of 12 ft long pipes and open from above and…read morethe sides for hoist and forklift loading. None of the vehicle rentals nearby had a truck available on the day I needed it. Avis, on South Washington Avenue in Piscataway was able to accommodate me. The people who worked there were friendly and got me in and out quickly. The truck on the other hand was a beast. I got a Hino 24 ft stake body with 12,000 miles. It was a little expensive to rent and a lot more truck than necessary. The road manners of this truck were awful. It was bouncier and noisier than any truck I've ever driven. The important thing is that, thanks to Avis, I completed my task when I needed to. I recommend using them for all sorts of vehicles rentals, although I probably won't rent the 24 footer again if I can avoid it.

smooooth can only start to say...how easy my rental went...in and on my way in minutes...read more

Rented U-Haul trucks from this place twice now for two different moves and the process was smooth…read moreand easy both times. Owner/workers are friendly and very helpful as well.