We rented a 13 passenger van and pre-paid a month and a half in advance. The day we were leaving, we went to pick up the vehicle and NOTHING WAS AVAILABLE. The employee texted a few times and said the area manager said to go to the airport and they would have 2 large SUVs waiting for us and that we wouldn't have to pay anything above what we already paid. We get to the airport and they tell us all they have available is small cars. So we tell them what happened and before we can say which location sent us they say "Let me guess y'all came from Marrero, too. " and tell us we're the 3rd group that day that had a problem with that location. read more