I couldn't believe the price I got here compared to U-Haul. Very affordable with unlimited miles! The guy working the front desk seems to be the master mind of the place. He was very generous every time I called. When I came to pick up my truck rental I noticed my car had a flat tire he was MORE THAN helpful getting me all set to go. I am very impressed, considering this is our first time renting a moving truck. Would most defiantly recommend to anyone! Especially if you're on a BUDGET! read more

If I could give Budget Car Rental rental 0 stars I would. I made a reservation for a 12 foot truck on 8/29/2017 for a rental on 8/30/2017 and, stupidly I'll admit, gave them my credit card information for the reservation. On their website it states that the reservation is not a contract and that I wouldn't be charged until I got the truck. I then realized that I wouldn't need such a large truck and since Budget doesn't offer vans or pickups I decided to go through a different company. I canceled my reservation ahead of time and was sent an email confirming my cancellation. Today I was charged $50 for canceling within 48 hours of when I was supposed to pick up the truck. Mind you, I made the reservation less than 24 hours from when I was planning to pick it up, and was given absolutely NO indication that I would be charged a cancellation fee except for one buried in the terms and conditions. I of course called customer service and spoke to 3 different people, the first HUNG UP on me when I asked for a refund, and when I finally got ahold of a supervisor, he said that there was nothing he could do because I "canceled to use another company." On the reservation page when it asks for a credit card it gives absolutely no warning that you may be charged even if you cancel, and even gives an assurance that "the reservation is not a contract." My question to you, Budget Car Rental, is how uncompetitive do you as a company have to be when you charge $50 to anyone who decides to rent from a competitor? This business practice is obscene and unethical, and treating your customers like this is an unsustainable business model. I also believe that in most states, especially Minnesota, it is illegal to mislead consumers in this manner. I hope that Budget will do the honest and ethical thing and make this right, because as a broke college student about to start school, I can't afford to be stolen from and I will make it my lifes mission to spread the word about how bad Budget Car Rental is. read more