I am so fortunate to have an Ulta store not far from my home. My daughter and I love coming here…read moreand exploring the newest beauty products. Located off I-64 in Frankfort this location is one of my favorites. The store is always clean and organized. The staff are super helpful and friendly. Ulta has a wonderful rewards program so I always consider that a plus when I can save a little money using my rewards money PLUS you get a birthday gift!!!! Who doesn't love that!! They have so many brands to choose from in makeup, skincare, hair care and an in-house salon. This visit I had to get my newest obsession Black Opium Glitter. This smells like a sexy marshmallow. If you're looking for an Ulta Beauty store that you can actually take your time and look at what is out there...this one is the best!

Went in around closing to walk up to the manager locking the door at 7:55 pm. I kindly asked if I…read morecould grab something real quick as I knew exactly what I needed and where it was located in the store, and was quickly reminded they closed at 8:00 pm. I rushed and got what I needed and was checked out and walking out the door at 7:59 pm. Overall, I felt it was rude of the manager on duty to make me feel like I was being an inconvenience. I began my career out of college as a retail store manager so I understand how late walk in customers can make you have to stay later than the 30 mins to an hour you're typically scheduled to stay after close of business, but I never vocalized that or made a customer feel like their business was not valued, big or small, at the beginning of the business day or the very end. I'll gladly drive to Lexington or Louisville now for anything I need at Ulta.

On 3/25, after paying a $450 deposit, we were informed that Invisalign could not be done. We were…read moretold it would take approximately one month to receive a refund. It is now 5/23, and after multiple attempts to contact accounting and repeated requests for a callback, I have never once received a return call. My first follow-up call was on 4/8. I was told refunds take around a month to process, and I specifically asked for confirmation on whether the check had been sent, as I was unaware it would be mailed. No one ever called me back. I called several more times afterward and was repeatedly told that messages were being placed on accounting's desk, yet I still never received any communication. I also submitted an online request, which went unanswered as well. This is my first negative review. I'm relatively patient and understanding, but the complete lack of communication and urgency regarding returning a customer's money is unacceptable. Holding onto $450 for nearly two months with no follow-up or transparency shows a serious lack of care and professionalism. I do want to add that the hygienist and dentist we worked with were amazing. Unfortunately, the establishment itself lacks communication and compassion when it comes to handling refunds and customer concerns.

Avoid this place for dental implants! Gave me est. of $30,000.00 for both arch dental implants…read more Went and received great care from dentist., but when it became time for price was told it would cost $48,000.00 for the cost! . The woman who runs the office ( Laura) became a complete unprofessional ***** . Then wanted to usher myself and my 76 y.o. mother out the door quickly when I inquired about my $50.00 refundable deposit. I was told it would be put immediately back on my card when I started the process to go there. It was almost a week later, when I was given the money back and only after I called them for it! They give "bait and switch" it's name for sure!

It's a fairly well maintained store. There's hardly any crowd inside on regular days. It's madness…read moreon Thanksgiving as they open their doors at 2 pm, much earlier than any other retailer. The salespeople and cashiers are all polite. They carry clothing, jewelry, home goods and a very small kitchen collection. They carry good name brands and some off brands too. With Kohl's and Tj Maxx at the other side of town, JCP caters to the west of Frankfort.

I can't give it a zero so I will give it a one, the manager is very rude not only to her staff but…read morethe customers also? And no one should have to deal with a hostile environment. Wont be back