I stopped in for the first time, was greeted and assisted in a helpful and polite manner. I had a…read morefew questions which were answered thoroughly. My service was friendly and delightful, their prices, service, and selection are great, and they will make sure you have whatever you need. I highly recommend them!

From the owner: Are we special because we have everything in our business we have section for grocery section for…read moresmoke shop section for drink. We have something of everything.

Centrally located, convenient parking, Quality products, staff very helpful in selection.read more

WIll put out discounted disposable vapes and will tell you that they're only discounted because…read morethey don't carry the brand anymore and they're trying to get rid of them. Even AFTER asking how long they've been sitting in the back room. Which is all a lie. They will selll two year old defective vapes with spoiled nicotine juice in them to you and then tell you oops no return policy. I used to go there every week for my vapes but this experience rubbed me the wrong way. Like you see my face EVERY WEEK but yet you still try to scam me.

I shop at Cloud 9 Smokes & Vapors exclusively for e-liquid 'juice.' They have a pretty good…read moreselection of flavors, and they have a deal where if you buy 2 bottles instead of 1 bottle: you get a discount. I like the fun 'cloud' decor that hangs down from the ceiling, it is cute. Staff is always friendly and helpful. It'd be cool if they had an inventory of their flavors available online; it'd be nice to read up on the flavors ahead of time so that I could head to the store with a few choices in mind. I wish they sold SMOK brand replacement coils, the 0.15mhm size that comes in a 5-pack. They're getting harder & harder to find online, and I suspect that a business may have more opportunities to order them than an individual would, sort of how hair salons can easily bulk-order designer shampoo but a customer would not be able to direct from the manufacturer.

Popped in here because my usual shop was closed and I needed a new mod. First, the guy working was…read moresuper friendly and seemed knowledgeable, hence the 2 stars. However, the kit I bought was crazy overpriced in comparison to how much it is literally everywhere else I've gone (just an observation, I still bought it and didn't complain...in person ), and last but certainly not least.....in the midst of a pandemic, it would seem appropriate to me that the staff wear a mask over both their mouth AND their nose, no? Made me super uncomfortable- entire nose was uncovered like that mask was doing anything at all. Unfortunately even in a tough spot, I probably won't be back here.

Best place in WNY to enjoy a smoke! Great lounge, Very nice…read morepeople, and the employees are very friendly, welcoming and knowledgeable. tons of TV's free coffee and soda. The back of the store is Bocci,cornhole, a "very" reasonable bar both downstairs and up. Both the front and back are well laid out. Great price great location great experience!! I am a huge fan!

When I walked in there were 2 young girls (maybe late teens or very early 20s) talking with the guy…read moreworking there who was an orange-haired guy with umm...interesting.... facial hair in a hoodie. It wasn't very welcoming that all 3 stared at us. He was very short with us and acted like we interrupted something by being there. I was curious about joining their club and buying a sample pack. They were out of sample packs, didn't mention the lounge until I asked him if it was even open, and made zero mention of the club. I didn't even ask about club details because it wasn't the vibe I wanted to hang out in and spend money at with the welcome I got. He called another club for me to see if they had sample packs, was short with me, and was kind of like "be on your way so I can go back to whatever's going on with these girls" attitude.

Th smoothest stoagies this side of the Mississippi with their beautiful arrangement of sticks in…read morethe humidor the size of some NYC apartments

Excellent and knowledgeable service, friendly and relaxed atmosphere, great cigar selection,…read morefriendly and helpful staff and very welcoming to "regulars" and newcomers. I encourage cigar novices and experienced aficiandos to stop by.

The store was very clean, and the workers are very nice! I can't think of anything that is bad of…read morethis place, and everything in it is neat!

F&M Convenient Store has everything, at the right prices, owner Mason and son Shehob are super…read morefriendly, and extremely knowledgeable about everything in the store. Every time I go there I discover something different, and the beer is just the start to your partying needs. Go there once and you won't need shabby stores that imitate convenience, Everything you need is here.

Service is horrible. Don't go back unless you have your receipt the one they don't give you when…read moreyou cash out. Apparently you can only return things if they're a day old.. They just lost a good customer. No u don't give receipts!YOU DIDN'T EVEN RING IT IN.POCKETING THE CASH NICE!

Most disrespectful workplace I've ever seen bad customer service no respect for the customers or…read morethe workers at all

Staff was very helpful for someone who was buying there first vape!!! I went into the store not…read moreknowing to much about vaping. And they were so helpful

TERRIBLE !! bought some packs of different brands of CBD flowers a few times recently,, its all…read moreDRIED out and nasty !! Everyone very quick to try to up sell stuff , trying to get me to spend $50 when I want to spend 20 ... Poor value for the CBD flower,, rip off at best