Not the usual excellence I expected. The sampler came with undercooked onion rings - either oil not hot enough or pulled too soon - very soft and oily. The burgers can only be served medium well, robbing them of flavor and moisture. The screaming nacho burgers only flavor was from the fresh jalapeños; otherwise unremarkable in any way. The big jack was topped with the same undercooked and oily onion rings. Overall, the only consistently good thing were the drafts. Disappointing as they used to have decent food. Better wings and burgers in town - seek them out. read more

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We were in Champaign visiting and wanted to stop for a good quick bite not knowing where to go and believing all BWW were the same. NOT! The place did have some people but the staff seemed very unorganized, and not very clean. The carpet had an odor too. The Manager popped out for a minute or two but quickly disappeared into the back. Let me be clear that our waitress was very nice and efficient but the food was horrible. I ordered a pulled pork sandwich, my friend ordered some wings. His wings were dry and tasteless. My pork sandwich was the worst pork I have ever tasted. It was lumpy, overcooked and tasteless. So after trying for a few minutes to the attention of the male manager who looked right at me as I was waving and he walked away, I finally saw my waitress and who was apologetic and offered to replace the mail. I thought ok, I was hungry and thought to give them another chance. So a few minutes later out comes a cook with my meal. Although it was better but not by much. No manager to apologize, no offer to discount my meal or offer a free appetizer, no nothing! I will visit BWW again but not this Ever Again! If I could give it no stars I would. read more

Went here on a Monday night. The service decent. But the food; horrible (hence, the 1 star). Ordered boneless chicken wings and that mostly bread and no meat, and not even sauced evenly. They were lacking a crunch that you'd expect from fried wings; it honestly tasted like they were reheated in the microwave. I had high expectations of the wings because it's in the ****ing brand name. My meal cost me about $20, but I would value it around $3 given the quality. Will not come again. read more

Few franchises have the honor of being college anti-munchies food. Ever since I discovered the BWW here, that number has gone up by one for me. A nice break from the simple food joints that Champaign loves to love; once in a while, the corporate-smeared spicy garlic buffalo wing sauce is exactly what one craves. I'd also like to say that BWW has participation as a campus venue. Frequent wing-eating contests and even a tournament in the Greek system solidifes my opinion of BWW in this location as a 5-star Chambana location! read more

I have ordered from here 3 times and they have messed up the orders every time. Without fail, they have either forgotten an entire portion of an order or completely given me the wrong thing. Ridiculously bad experiences all around, especially when the employees are rude and make you feel like you did something wrong when THEY mess something up. read more

I ordered dinner for my wife and I through Buffalo Wild Wings (they use DoorDash delivery) I didn't know that at the time. I ordered my food at 9pm and said it would be 10:40 before it's delivered. I had stuff to do so that worked. By 10:45 check the status. It says "received" I call the restaurant and ask for a manager. She put me on hold for a few minutes then comes back saying the manager is busy if she can give me a call back. I said no I need to talk to her. She then says the phones only hold for a few minutes then hangs up on me....so I call back a few minutes later again asking for the manager. I was again put on hold. I decided to drive to the restaurant to talk to the manager directly, still on hold. I got there and the manager was sitting at at table on her laptop. I'm a manager so I understand she was probably doing something. She comes over and ask my food to be remade since it's been sitting for over a half hour. She agrees tells me it'll be 15-20 minutes. Then I ask about the refund of my delivery and tip. She told me to go through DoorDash even though I didn't place the order through them. I didn't know a order number or a phone number it was placed under. I called DoorDash and they told me the restaurant refunds it. So we went back and forth. Then I realized 45more minutes passed by! Food is cold yet again. I just take it and warm it up in my oven. The management sucks, the customer service sucks, and this particular establishment just plain SUCKS! read more

We did not receive any of the Celery, Carrots, or Ranch that we ordered. Also, the wings are not properly sauced, as if they only used half of the necessary amount. Very disappointed. read more

I would like to rate 5 star for any restaurant that I really want to return. For BWW, I love their new dry seasoning wings! They just remind me my college life... However, I have to rate it 4 star because I only want to go there on Tuesday, when there is a discount on those wings. read more

So I'm visiting Champaign from out of town and asked where the best place to go would be to watch the USC vs ND game. I was pointed to B-dubs as the best choice due to the excess of tv's available and a more moderate noise level than most Champaign sports bars. The experience was a nose dive from the start. We got our table quickly and the waitress was nice enough. After ordering my drink I requested that my game be put on on the tv directly in front of me. At that moment the tv was showing figure skating, of all things, and of the 50+ screens in the place none of the others had my game on. Simple enough request. 10 minutes later, still looking at men in tights twirling on ice, fail. Asked another waitress to put the game on. She smiled and said she would handle it. 10 minutes later, still getting my eyes burned out of my head. Fail! At this point I give up, I'm not an ass by nature and won't get aggressive. I settle to watching updates on my iPhone. 20 minutes after that, one of my friends (who is also not from the area) points BEHIND me and asks if the tv behind me had my game on. I turn around and sure enough..they had put my game on..on the wrong freakin tv! FAIL! To top the experience off, two of the meals ordered to our table were wrong. And half of the meals were brought a full 20 minutes before the other half..one of which was a salad of all things easy to make. I was going to give 2 stars despite all of this cuz I'm a b-dubs fan, but unfortunately I had decided to try out their "Desert Heat" wings tonight. No flavor, no heat, their mild sauce has more kick..yet this flavor is over the halfway point to their hot sauce. -1 star for not appropriately labeling this sauce..I wanted my face to melt a bit while trying a new flavor. FAILURE!!! read more

Just ate with a couple of friends after work and the entire experience after being seated was horrible. Our waitress , Morgan, didn't even pay us any attention. We had to ask for refills , more beer and even to go boxes for food that wasn't even touched. Service just ruined the food. I will never return . Lost several customers today. read more

I used to come here often, was disappointed the manager didn't have the sound turned up when the game started. The steak quesadilla were adequate and the mini chocolate cake was large and tasty. read more

Look I know a lot of people like this restaurant. I mean big screen TV. Big game. You can drink beer. Wings wings and wings. But to be honest with you I have a major concern about Buffalo Wild Wings. Its because I used to work there. The people who serve those wings to you guys only make minimum wage.... That's wrong! Because they are doing a servers job along with a lot more responsibilities than just a normal waiter or waitress would. So, why in heck don't the customers think that the servers deserve tips? They not only bring your food to your table they also bus your table when you leave. And when the restaurant closes they act as janitorial staff. They also have so many more responsibilities than just what i mentioned. They are given no discount on food or drinks and no free meals or bonus pay of any type. They get no sick leave no vacation days and no personal days either. Please show these poor serves some respect and start tipping! They are working really hard! And deserve some gratitude. read more

I Purchased two orders of wings this evening. One was spicy garlic and the other one was chipotle barbecue. We ordered them and had them delivered by GrubHub. The wings arrived and my family was sitting down to eat to find that the order that was chipotle barbecue was incorrect. The wings were cooked properly but there was no coating on the wings. We called the restaurant and spoke to the manager by the name of Chris. Chris informed us that even though the order was wrong because it was not cooked correctly but because it was delivered by GrubHub but there was nothing that they could do about it. We explained that GrubHub delivered the order but did not prepare the order. He did not care about that and again said since it was delivered by grubHub that there was nothing that he would do to remedy the issue. So we took a picture of the wings put them in a baggie to prepare them to bring back to the restaurant. I think it was very wrong of Chris the evening manager to not make it right by the customer and instead begin to debate or go back-and-forth with the customer. Again grab hub is only the delivery room not the restaurant that cooks and prepares the food to be delivered. I expected better from the restaurant and the manager. read more

Worst BDubs I've been to. First I will start with the good: they seem to do a lot of charity, which is awesome. We got handed a flier that if we included with our check they would donate 10% to whatever the charity of the night was, pretty nice of them. Now to the real: Our server was so very overly attentive at first. We could tell he was working for that big tip. The thing I did not like, but my bf did not mind: our waiter sat down at our table to talk to us....I could see right through it. He actually asked us if we had seen any good movies. Now, I totally get wanting to be friendly and have a conversation with your table, but I was not there on a date with the waiter, please leave! then once we got our food we never saw him again..... dirty wing plates, napkins piling high and EMPTY BEER GLASSES hellooooooo can we get some service. It was so bad we almost found a mgr or someone else just so we could pay and get out. Then our waiter sat down at a table NEAR us with people who seemed to be his friends for a while. So, it's not like he was really busy with tables, he had time to chill in plain sight of the tables in his section. The whole time he was sitting there we were just trying to make eye contact with him so he would come over. We just wanted to pay and leave. The food was fine, it's a chain so it is all the same. Well actually, the Asian Zing sauce was not as good as I've had at other bww if that is possible (no zing). Gonna try Hoots next time for my wing fix. read more

Worst service ever. First time here & they gave us cold food, then got an attitude because we told them the service is horrible & we want hot food. Smh never will i come to this restaurant out here or in any other state. You guys are shitty. read more

Service is hit or miss when coming here. There will be no customers and service will be terrible or the place will be packed and service will be great. Our service today was good, all the food tasted great. The soft pretzels are my must have choice that I get every time here! read more

A quality experience from start to finish. Within 2 minutes of sitting down at the bar I had been offered a drink and a menu. Drink was never empty and I felt well taken care of. Both managers were hopping behind to help with drinks and customers Toree and Jillian I believe (spelling may be butchered). Food was fresh and tasty. I had a chicken wrap with curry sauce. Overall a great experience. Not my first visit here but when you have a good experience the review is as key as the bad review when service is lacking. read more

This Buffalo Wild Wings location is the best I have ever been to. I order my wings extra, extra, extra, extra crispy and they have always gotten it right. Their cheese curds are also the best I've ever had. Definitely better than the Savoy location. read more

Listen. There are a lot of negative reviews around here. Some might point to a menu that seems to change three times a week. Others might point to errant orders or unsatisfying food. These reviews may have some semblance of validity, so what could warrant a 5 star review in an imperfect restaurant? In one simple word: Melanie. Melanie was our server and provided by far the greatest customer service experience I have ever been fortunate enough to be apart of. Most serves are friendly and have a handful of suggestions from the menu. Melanie isn't your ordinary server though. Not only did Melanie skillfully navigate and recommend food items, she procured us a free sample of pretzel bites (one of BWWs new items, at least for this week). Melanie didn't stop there though. She did our taxes, changed a flat tire on one of our cars and made it back inside to provide refills as needed. There's no doubt in my mind that this young lady has trained globally in various Customer Service dojos. Her service made the trip and the meal worth it. read more

I had ordered delivery through their website (although it's delivered by DoorDash) and was given an estimated delivery of about an hour. An hour and a half later, still nothing. No update, nothing. So we called the store and were told that they had no idea when/if our food would be picked up to be delivered since they have no control over that. If that's the case, don't quote a certain time, and possibly don't allow delivery orders to be made on the company website. Anyways, we were told our food had been done for 45 minutes so it was cold and not going to be remade. We ended up just cancelling our order and the girl told us we would get our money back right away. The next day I called and talked to a manager and his response was very unprofessional as he acted as if I was lying about never receiving our food. He then proceeded to tell me that my refund would have to be sent to corporate and then they would have to issue my refund. Horrible customer service, and horrible food. Will not be ordering here again. read more

Food is generally good. A nice selection of sauces. Although the medium sauces tend to be more on the hot side in my opinion. The wait staff, though, is hit and miss. They aren't always as attentive as they should be. You shouldn't have to consistently wave them down to get drink refills. And the waitress delivering the food from the back; a bit of an attitude. Bad Night?! read more

Have no idea why it is, but this BWW food is awful compared to the BWW in savoy. Seriously, I've ordered take out from both places, same days at same times, AND the same meal to experiment. The controls are the same (as stated previously) and my variable is the BWW (marketplace/savoy). The marketplace BWW wings look old, terrible, and practically have no sauce and 2 weren't edible. The takeout crew just seem to be there for the paycheck, no greetings, standing around. I had to ask for help; which is fine but comparing to the savoy BWW, they all greet you and ask if you've been helped. I refuse to go to the BWW on marketplace and will go to savoy. Again, don't understand why such a huge difference when it's the same company 6 miles apart. read more

We've been to several Buffalo Wild wings in the past but this one is by far one of our favorites! That food is the same and the atmosphere is the same but the service is top notch! Wes, the manager is always stopping by to make sure you're completely satisfied with your meal and if the slightest thing is wrong, he'll fix it immediately! Stop by this BDubs if you get a chance! read more

I do understand phone calls can be cut off sometimes but the fact that i has to reiterate not only my name three times but my order shows that the level of professionalism, even for a restaurant chain, is not up to par. How do you miss 1/3 of an order and then do nothing to figure it out? Staff definitely needs listening classes read more

This lady Shawntelle (however tf you spell it) was by far the rudest waitress I've ever experienced in my 24 years of living . I love this establishment but this lady made what had potential to be an excellent date night a horrible event that has plagued my opinion of Buffalo Wild Wings everywhere. And be sure to check your math when you receive the final check . read more

Call ahead for wait time. Great place to watch any game. Fun family atmosphere. no smoking! yippy!

The waiter we had was very nice, however the place was very dirty and there were three employees eating. There were 8 dirty tables and staff were just sitting around. BWW really needs to have their owners come in and see how customers are treated. read more

I walked in and applied last Sunday. I am a highly experienced server and a valuble asset to any team. I talked to Carry and after glancing at my references and my previous employment he was impressed and scheduled an interview with me for Tuesday at 4pm. On that very Tuesday, whilst getting ready, I received a phone call. It was carry. He called to inform me he hired FOUR people the day before and that there were no more positions open. I was astonished. I couldn't believe what I was hearing. Both of my parents are business professionals, and it blew us away that such a (previously believed) professional corporation would break a commitment three hours before my interview. I have a wife and children and I do not have time to be screwed around. If you are reputable in your business (which you are obviously not) you would have at least interviewed everyone you had scheduled appointments with before making your decision. I'm not upset I didn't get hired, I'm upset that such a widely known establishment would have the audacity to break a commitment made so close to the appointment. It seems you have forgotten but I am not only a working man, but me and my whole family were pretty loyal customers, "were", Being the keyword. I hope you treat hopefuls better in the future. read more

the wings are fried with no flour dont taste that good after the place was sold use to have .25 cent wing on tuesday NOT no more!... place went down hill after the orginal owner SOLD it ! read more

Since management changed, food is never cooked to order. Always very old, cold, or redropped into the fryers and hard. It's too bad, I used to like to eat here. Never again! read more

I come to this location whenever I am in town. The food is always great and the service has been getting better (not that it was bad before). There are very few places where my waitress seems like she is having a good time at work. I think the management has changed, I am seeing new faces all the time, but it seems to work. Buffalo Wild Wings continues to fill my fix of wings and sports. Plus I am excited about all of the new sauces they have been coming out with this year! read more

If I could give less than one star I would. We came in at 3:00 on a Sunday hoping to have a couple drinks, appetizers and sandwiches while watching the Bears game. My first clue should have been that they weren't busy. The hostess asks how many, I say 6 and she rolls her eyes and walks away. A few minutes later she seats us. And there we sat, in the middle of the room. Every waitress walked by and looked at us. More than 20 minutes later a waitress asks if we'd been waited on. We say no so she says she guesses she will. By now I'm annoyed. My parents ordered sandwiches, a beer and a water. My husband orders a beer. By now we've already we weren't sticking around so we didn't order anything. She brought the 2 beers and one water, not even water for those of us who didn't order. She dropped off the bratwurst and ran off. We had to go find someone to get mustard. And that's the last we saw of her until she dropped the check and did her disappearing act. 15 minutes later we went and found someone to send her over so we could pay. Never again!! read more

Sunday afternoon 130 place isn't very busy server took our order which was Ultimate nachos without jalapeños two drinks and a snack of honey barbecue boneless wings. Server brought out the drinks right away everything was great server returns to the table with the two appetizers notices before she sets down the nachos that there's jalapeños all over it she says she'll take it back and have have it come out with no jalapeños. I watched her walk back to the kitchen she could've been back there for 30 seconds so obviously all that tells you is that they just picked off the jalapeños now for me that's fine I can still eat it but Stephanie can't eat that so you know there's juice or seeds or whatever but yet they failed to realize that also in there pico de gallo is quite a bit of jalapeños. So I mentioned that we don't really want that order of nachos due to the fact of the jalapeños and the pico de gallo she then stated she has to check with the manager which is puzzling to me because either you get a something we're going to eat or were not going to pay pretty simple. It's just funny how I know I saw her right down no jalapeños and the kitchen staff can't beside whether not you want jalapeños or not and then they give it to you in two different fashions seems like every time we come to this restaurant which this may be the last time we have issues with the orders we keep trying to come back but Pizza Hut's chicken wings are just as good. Also it seemed as though the chicken wings had been deep-fried twice they were super crunchy hard but there was no way I was going to send them back to read more

wings were cold and rubbery. had queso dip with nachos, nachos cold greasy and rubbery paid extra $1.00 for chili, maybe 1 spoon full of chili will never eat at BWW again to many other wing restaurants that have better service and better quality food - way over priced read more

This is my occasional go to place when I'm making big carry out orders for multiple people. Me and the people I'm with like our wings very crispy. We've had way too many instances where the wings are just big and slimy do to lack of frying. I used order from the one on Savoy and wing would almost always come out big and slimy even when I would request for them to be extra crispy. This location, however, is almost always up to par with my request for crispness. But even in the times where it wasn't to my liking I would speak to the manager and he would always do his best to make it right. All they have to do is keep it up and I'll keep coming back. read more

I like this place. I go at least twice a month. Of the year and a half or so that I've been going, they've messed up my order twice. The first time, they gave me a 50% discount. The second time, they charged my card more and so they gave me my meal free. (I then got my incorrect amount refunded back to my card) I was pleased with how they corrected their errors. I love the boneless wings and the mozzarella sticks! read more

Food was terrible and always is, sadly my last visit. Took me and hour to locate my boneless wings under the pound of sauce that they were covered. Fries were good and hot, wings were maybe room temperature but I don't come for the fries. read more