spent close to $2k for Door handles came missing a strike plate - cost about .25 cents. Bullet said they couldn't get it - I called the manufacturer Baldwin to find out they aren't an authorized dealer but they had 'heard similar mishaps w bullet' wasted 50 mins in phone w bullet to get the part. wasted weeks tryn to get Bullet to help me. they are disorganized and basically useless. when I asked to speak to a Manager they gave me some nit wit who basically said buzz off ! wouldn't spend your time or $ here and if you do confirm they are an authorized dealer for the product that you were buying because you wasting your time trying to do 'their' job!! read more

This business has been a fixture on Long Branch and Monmouth County for...ever. I've done business with them in my previous job and found them to be incredibly competent and professional. These people take great pride in their work and it's evident not only in the product, but in their facility. When you go to their place on Broadway, you're met with high end locks, doors, fixtures, etc. The staff is welcoming and they listen to your problem and figure out the solution. In today's case, I had a malfunctioning combination safe. They tried everything to get into it without having to resort to destroying it. The safe was defective but these guys tried all of their tricks and ultimately got into it. When all was said and done, I asked what I owed and the guy said "just give me ten bucks" and was apologetic because of my disappointment in not finding what I thought was locked in the safe. I would have before this experience, but after, am taking the time to write a review recommending this business to anyone looking for a truly professional service. Thank you Bullet. read more

Bullet Lock - Keys & Locksmiths Near Me - Long Branch, New Jersey

If you're looking for any type of locks, knobs, pulls, levers or door stops, for your home or office, this is the place. They have thousands of products on display and it's like a museum inside. They have very high quality door locks, and door knobs which we purchased. Jack was super knowledgeable, helpful and beyond patient with us. He's a locksmith himself, so it's great working with a true professional that can really provide expert advice. Our order came in very quickly and we even purchased a beautiful ornamental mailbox to spiff up our home renovation. The safes on display downstairs were also pretty fascinating ... go check it out. their selection and quality is unmatched. read more

Bullet Lock - Keys & Locksmiths Near Me - Long Branch, New Jersey

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I called Bullet twice. The first person was willing to help me and asked me to send him photos of all of the doors and he would get back to me with a quote. After I send the photos, I did not hear back, so I called again. The person I spoke to that time said that they can't really give me a quote without walking through and seeing everything, which would necessitate a call-out fee. Then, they would have to come back and do all the re-keying, which would require another call-out fee and an hourly rate plus the cost of the re-keying/materials. In addition, they said they could not guarantee the date I wanted for changing out the locks and keys even though I was calling 3-4 weeks in advance, saying "I am not sure why the exact date matters". The exact date matters because I don't want unknown service professionals from the prior tenant's relationships being allowed access to my house when I am not there. I think that is pretty straightforward. Ultimately I decided to go with a different locksmith that, in addition to being willing to plan and book a future service date, was also 50% of the price vs. Bullet. I have no doubt Bullet does good work, I honestly think they probably have no room for new customers. If that was the case they should have just told me that instead of making me feel silly for wanting my new home to be secure. read more

I needed to get a few locks changed. I went into the store for guidance and was very impressed by their knowledge and helpfulness. I like that they didn't try to sell me more than I needed. The technician that came to change the locks was really skilled in his craft. I highly recommend them. read more

Needed to add dead bolts for security and rekey existing home's locks as well as newer ones so that I could use all the same keys. George scheduled on the same day and I was able to sleep safe and secure that night. Rates were reasonable and had product in stock. :-) read more

The store has a world of locks and door sets you would only see in a high end locksmith shop on the Upper East side. Very knowledgeable and helpful staff read more

What a pleasure working with the true real deal professionals!!!!!!!!!!!!! Chris came as scheduled and had the patience to fix a door that is 100 years old....there is no one else to go to but Bullet!!!~ Thank you! Helen Bertole read more

The last of a true lock smith who knows there craft. Knowledgeable, friendly and always professional.

Great place my front door lock wasn't working I was reluctant to buy a new lock and have to make All new keys for all my keyrings so I c alled them and asked if they worked on Baldwin they said sure so I took out my lock brought it down to them and they were able to fix it very quickly I didn't need to purchase a new lock And they only charge me $10 to fix my old one I don't know what could be better than that read more

I was home in NJ for a month and my folks needed some locks fixed and replaced. Stephanie was the point person for all my emails and phone calls and she was phenomenal. Helped us pick out locks without having to go into the store. Got a technician over pretty quickly. She just made the whole process go smoothly. Then the technician, Chris, did the actual work on my parents' home. He was equally awesome. His work was great and quick and you could tell he wanted to do things right. And he did them right. Great attitude and workmanship. I cannot recommend this company enough. Oh and everything was done at a fair price. read more

Excellent service at reasonable prices. Have been using Bullet Lock for many years. Very reputable ! read more

They're willing to help.. until they aren't. Explained my situation over the phone in detail and provided several pictures at their request. Then they tell me that they "don't do much work" on the door I specifically told them about. They proceeded to state that I could somehow remove a part of the lock from my door to bring in person as it could be possible to install something. I asked if anyone can come to me as I have no idea how to do that (like seriously who does??) and then they stated they 'could no longer help me'. Pretty sure no one's in the business of losing customers these days. It's a shame since I am local and received word from one as well. read more

When a company gets it, they get these kind of reviews. These guys are the best .You call for service, they are there before you practically hang up. There technician is on the problem quickly. You get a fair bill, job done. read more

We went in to look at cabinet hardware and Frank was extremely helpful, knowledgeable and patient. Couple a large selection of hardware with phenomenal customer service and this place should get 6 stars. read more

I didn't have a deadbolt on my door and had been dreading getting one installed because I thought it would be costly and inconvenient. I was wrong! I walked in on a Wednesday afternoon to inquire and by 3:30 that same day, I had a deadbolt installed with 2 extra keys. I happened to luck out as his job finished earlier than expected and he was free to install the lock. The whole process form the time I walked into the store and he left my home was less than two hours. Granted, I did not care about the looks of the lock as long as it was brass so there was zero decision making. And, the price for everything was extremely reasonable. I highly recommend Bullet Lock & Safe. read more

Last week, I had made the stupid mistake of simply googling a locksmith and calling the first one that came up with decent reviews. In short, the guy turned out to be an utter scam artist and I was beyond embarrassed to have forked over $700 (almost 3x what it actually should have cost) to him for what must have taken him a solid 3-4 hours. After realizing what had happened, I decided I needed to call in a real locksmith lest the scam artist decides to raid my house. I learned there was an ALOA and found Bullet Lock & Safe on there. These guys were exceptional from start to finish. The woman on the phone was so kind after I had told her what happened and the gentleman they sent out was the epitome of professional. He arrived on time and completed the job in just over an hour. He also went above and beyond and realigned one of our front door locks which I did not tell him about or ask him to do. If I ever need a locksmith again, this is the only place I will call and will pass that on to family and friends. Thank you again. read more