The owners Mike and Randall are great and super knowledgeable. They don't push chemicals that are…read morenot needed and will work with you in any problem. I have been a customer for almost 10 years and have tried many companies before. I am confident that you will be as happy with their services as I am

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

My experience working at Snake River Pools and Spa was extremely disappointing. I was verbally…read morepromised a wage of $19/hour during a conversation with management, which influenced my decision to move forward with signing a lease. I made it clear during that discussion that while $19/hour wasn't a dealbreaker, I needed clarity for financial planning purposes. I was told yes -- that I'd be paid that rate -- and was brought on through a temp agency at $18/hour. Once I was officially hired, however, my hourly wage was reduced to $17.50. I was told this would be temporary and that I'd receive a raise in the near future as I gained more training. That raise didn't come for another 8 months, and when it did, it was just 18 cents. During my time there -- nearly a year -- I was given increasing responsibility and eventually led deliveries. Despite the demands of the role, staffing was consistently inadequate. Most deliveries were handled by teams of just two or three people, which often felt unsafe. One particular delivery involving a Vanguard spa tipped over while we were using the company-provided equipment. I was nearly injured. (There is video footage of this incident from the customer's security camera.) In my opinion, the company places heavy demands on employees without providing the necessary support or accountability. This culture appeared to carry over into the customer experience as well. During my employment, I observed multiple instances where spas sent in for repair sat in the yard untouched for months. In some cases, customers waited weeks -- or longer -- for service. I'm sharing my experience in the hope that it helps someone make a more informed decision -- whether you're considering working there or becoming a customer.

The sales process was great. The service is the bottom of the barrel…read more Snake River Pool & Spa has gone down hill fast. The service is on par with the worst service I have ever experienced. I can no longer recommend them in good faith. We've bought two products from them, a hot tub, and a sauna. We've had the hot tub under repair since October - it's now January. As an example, they were here in November to wrap up the repair, and discovered they were missing a part that was in the shop (8 minutes away). They said they'd have to leave and come back another time to fix it. Three days later, the QC person showed up unannounced to confirm the tub was fixed; it was not. They left, and we heard nothing from them for 6 weeks. They texted yesterday that they would be here today, January 10th. There was nothing in the text asking us to prepare or to drain the tub. When they got here, we told them the tub is not drained. The service tech said it needed to be drained and it would take 4 hours - it takes about 20 minutes. He did not know why he was here and he did not know what he was supposed to do; he left, and we still have a tub that is not repaired. On our sauna, it was delivered with a cosmetically damaged heater. It was damaged during shipping. They said they will order a new one and replace it. Eight months passed, and we heard nothing. We checked with Snake River Pool and Spa, and they found they did not order it. SO, they ordered it. It has been 4 1/2 months and we've heard nothing. I recommend finding great products at a vendor that knows what "customer service" means. Stay away from Snake River Pool & Spa.

We recently had to have some warranty work done on our fireplace. It's kind of been a hectic, long…read moresituation that has led us to work with quite a few employees from Leisure time from purchasing, installation etc on our new construction build. They've all been "good" but today we had the pleasure of working with Austin, and he was GREAT. He was very kind, professional, and knowledgeable, he went above and beyond what any one else has. It's the little things that have a huge impact. While he was here he didn't just work on what he had to and leave. He took the time to clean our glass, vacuum inside and out, and leave it nicer than he found it. No it's not required or even expected but that's what makes it so special. He's the first person we've dealt with that will leave an impression good enough to recommend Leisure time as a company as long as his name is attached to it. He made a very long drawn out process end in a very good way, and he deserves to be praised for it.

What an awful company. They do not answer their telephone during normal business hours and they do…read morenot respond to email. Terrible!

If you are considering a Pool or Spa I would highly recommend these.guys…read more We shopped around for a month and was told by friends to wait for the Costco Sale of Bull Frog Spas so we did. Went back to Snake River and they beat the price on a similar spa by 500.00 and they did not require a complete payoff before order, I put 5 grand down.Takes about six weeks to get from MFGR. SRPS offers mucho support for your contractor, Landscaper in prep for your spa and sends a team out to inspect prep to make sure your pad or vault is properly prepared. They suggested a real good Electrician who made it all work. My Brother-in-law had a Swim Spa put in by another company and it was a nightmare, ended up costing him more money and he is not happy with the finished product, told me to stay away from them. Suggest you spend the time shopping around for a good Landscaper, prices are night and day and you don't always get the best job with the highest bid and don't let some of these characters force you into a big down payment for them to set on your money for weeks and months in order to get on their schedule. Snake River has a lot of support and it goes on even after you get it delivered. A must in my book.

Friendly and fun service! Always able to help me with any questions or concerns I have with my Hot…read moreTub!

My Sundance hot tub (made by Jacuzzi) had started leaking, losing 1-2" daily. At the same time one…read moreof the two 5hp impeller motors had become very noisy. James arrived at short notice, correctly diagnosed the issue - the leak was at the worn impeller bearing - and removed the motor after draining the tub for repair by his expert machinist who replaced the bearing with a new, sealed variant. Not only was this a denial of our throwaway society - the motor itself (branded 'Jacuzzi') was still in great shape and not to be recycled - the cost of repair was half that of replacement. The leak is cured, the refurbished motor is silent and all is working as it should. James is a top class technician of high integrity and is recommended without reservation.

I called in a panic and had a huge leak, with freezing temperatures expected tonight - James turned…read morearound from driving home and came out and fixed my spa in less than 10 minutes. I appreciate him and will be using him in the future! Amazing job!

Me and my three girlfriends were staying at the hotel for the weekend coming from out of state, and…read morewe chose the hotel partly because of the attached spa. It was difficult to schedule four services at the same time, but they were able to accommodate a facial and massage at the same time, and then two more massages right after. We thought our services were fine; my girlfriend had a prenatal massage and said her therapist talked the whole time which she thought was distracting, but I had the same therapist right after and we didn't chat at all. I know therapists usually go off the energy of the client that they're working with, so I think she was probably being polite and the therapist might have considered it being open for more conversation. Anyway, like I said, we did enjoy our services. We were hoping for a group discount, but instead they treated us each to a glass of wine, which we appreciated. We didn't use any of the gym or pool facilities, nor the locker room. The gym equipment seemed fine. There were quite a few people in the gym. We didn't see anyone using the pool, but there were people using the hot tub, sauna, and steam room. I would say that clientele leans more male, and the pool/hot tub/sauna/steam room are co-ed, so take that into consideration if you visit.

I wanted to an update after another 6 months of membership. I've been a member here off and on for…read moreyears. A few general comments: - The smaller size and location of the gym are positives in my view. If you need to drive and park, though, it's rough. They have parking through the hotel, but it's time limited and the garage gets full and unusable if there are lots of hotel guests or events. - The locker rooms are tiny, barely kept up (broken hooks, and doors, towels strewn about), showers are sort of just a mess (it's one big open space mostly). Also, on the mens restroom, the urinal continues to almost flood daily as it's been kind of clogged forever. You can use it, but don't flush it.. - Cardio machines are ok -- getting on the older side but work well usually Some frustrations continue to include: - They lease out the pool to external swim lessons, so there are large swaths of the day where the pool is basically unusable and kids are running around, screaming, parents are everywhere -- it's a mes - It's also the hotel pool and gym, so between that, swim lessons and normal members, it's a dirty pool if we are being honest. I used to swim here, but I've run into so many gross hairs and "things" underwater that I just can't do it anymore. - It feels like ownership has gotten a little excited post pandemic and membership growth has REALLY taken off the last few months. It's really noticeable and at peak times (4pm-7pm) it's almost impossible to get a weight workout in without massive frustrations. There's simply no space. There's one single real squat rack (the other is a smith machine type thing), a couple benches, one normal bench press ... you'll end up nearly bumping into people just trying to pick up dumbbells. - There also seem to be some third party kettle bell trainers running private training in the gym, which further takes up space and seems to always ALSO be at peak times. - During peak times -- FORGET about trying to even get changed in the locker room. It becomes like trying to change in an aircraft lavatory. - I don't know if they plan to cap memberships, but I worry they won't (like all gyms, they just love the money coming in) ... and it's now teetering on not being a usable gym option just because it's so uniquely small in terms of Sq/Ft. It just doesn't handle the extra people well. - For now I continue to go and mostly enjoy it but only because I have schedule flexibility. If I were forced to only go at after work times, it'd be a tough sell honestly. 4/5 for now -- but it's getting too crowded really quickly

Absolutely avoid at all costs. Customer service is absolutely nonexistent and the owner, John, is…read morehorrible to deal with. We've lost thousands of dollars and hours of our time trying to rectify a NEW, UNDER WARRANTY hot tub. They won't even pick up the phone. We're at the point of getting a lawyer involved.

I'm not one to leave reviews but , this warrants one today. I looked for a product all over town…read moreand found what I thought I needed. Purchased it with the salesmen telling this is what I need to do the job. took it home put in the batteries and it didnt do the job. the salesmen told me they are not walmart and dont take things back. Really wish I had been told that before I purchased, my bad for not asking too. So I wish I could show the salesmen my pool and that I didnt clean it and just return it because as he insinuated, that I'm that kind of person (3 times) that he is not a walmart. Your product does not work and you knew it but sold it anyway and wont honor a return. If I was a devious person , a liar basically I would have said I didnt even use it , but I have been trying to find a product locally that i can use. Yes i did tell him to kiss my ass , as he told me there was nothing he could do for me. There was and it would have been the right thing to do, refund my money for a product that dosen't work. Buyer beware, ask about returns on anything you buy at this store. The Spa and Pool Center at8403 W Fairview boise.

Idaho spas is certainly the best choice out of all of the other half dozen spa retailers we visited…read morebefore deciding on this place. Zero pressure environment, they listen to what you're looking for and make diversified, intelligent recommendations. Hadley is clearly a senior spa advisor, and got our family exactly what we always dreamed of. Buying a spa is definitely a bigger commitment than we thought ( we had to upgrade our entire homes main electrical panel (100A to 200A) to accommodate the needs of a 50 amp spa, to code of course with inspections). But it was completely worth it. I wouldn't hesitate to do business here, solid company without a doubt. commitment for a spa.

Even one star is way too much. I wish we could give them 0…read more They get your money and the service turns to shit. Don't buy the cover support arms that they mount. They will crack the sidewall and they will lye about fixing it. T

Matt is dishonest, overcharges for pool chemicals, will recommend work that is not needed. He…read moreencouraged us to do work to our pool equipment, which we discovered was not necessary. He was not authorized to do warranty work on the equipment, which he did not disclose prior to agreeing to start servicing our pool. The work caused electrical issues with our equipment and control panel, fried the control panel, he put in the wrong panel for our pool that now does not work properly. In the beginning, we agreed to an $80 weekly service fee with chemicals extra, but he assured us our bill wouldn't exceed $450 monthly. The bill went up every month, finally charging us $761 for standard monthly pool service. We were warned we would be overcharged for chemicals, and we were right. Avoid Matt at all costs.

Per their request I provided a video of the issue with my spa. Their service tech came out, asked…read moreto add some water to the spa, said that they wouldnt fix the seal in the motor. They'd rather just replace the motor. Then also stated that replacing the motor would take 3 hours. They contacted me repeatedly about the estimate and said that it always goes to everyone's spa folder. Still couldn't locate it. Asked them to send it in the previous email they had corresponded with me through. Finally after several weeks I got the quote. So I compared their quote and realized the motor was 1/3 the price they quoted. Quoted 3 hours of work. Won't be using them.

Amazing communication and service. They called me back in timely manner and were able to schedule…read moreme right away. They showed up when they said they would. Staff was very knowledgeable and professional. Highly recommend!