Really disappointing experience. They damaged three of my sweaters, two of which were very expensive, and then called me to yell and claim I dropped them off that way, which is absolutely not true. Instead of handling it professionally, the owner, Zach, was defensive and unprofessional. For reference, we spoke with Milt & Eddie's and they explained that if an item looks damaged before cleaning, the operator should call the customer before starting. That's basic professionalism. If you want your clothes treated with care and honesty, I'd recommend going somewhere else, like Milt & Eddie's. read more

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HIGHLY RECOMMENDED FIRST CLASS SERVICE This family owned and operated dry cleaners is ALWAYS my go to spot for my high end clothing whenever I'm back in Burbank CA. Thank you Burbank Dry Cleaners for always being reliable and impeccable! read more

They get the job done. Service is brusque. Over-priced. Use them for standard dry cleaning and hemming. read more

They've always been great and professional and love that they're efficient. I see that many say that they're overpriced, I kindly disagree. Times have changed and guess what, with this economy EVERYONE has to raise their prices. Great customer service day and night! read more

I went here today to get a queen comforter dry cleaned. They were going to charge me $85 and I had to prepay first, which usually isn't the case for any dry cleaner service. I knew the price wasn't correct and way too high. I shopped around and found Alameda Dry Cleaners in the Pavilion shopping center. It was $60 and they have a special promotion of $10. And the lady said you only pay once you pick up! Which is usually the case. So buyers BEWARE! Never go to this place, unless you want to pay exorbitant prices and unethical practices. I don't know how this place is still in business at this rate. read more

Larmont (Larry) is incredible! The prices here are fair, the service is very good... I feel that Larry is what makes this place my place! I wouldn't go anywhere else because he's my friend and treats me like family. He always has a positive attitude, he's always incredibly helpful... I can't say enough great things about him and this business! read more

I come here for all my dry cleaning and pressing because the prices are reasonable and the hours and location are convenient. Larry is a great guy. He's always friendly and hardworking. I recommend this location. read more

I have been a regular customer here for six months and never disappointed! Lermont at Verdugo location makes me feel welcome and it's very helpful. I dj and have a lot of events I need to look fresh at and I always stop at this location to get me prepared ! Thank you Lermond and Burbank dry cleaners read more

Burbank Dry Cleaners - My recent order - Shoe Repair Near Me - Burbank, California

My dress came back faded and it smelled terrible, like spoiled Febreeze. I can't wear it. Totally ruined.

I've taken a couple of things over to Burbank Dry Cleaners and am impressed with the customer service each time. The team is very kind and always delivers fast work--one time, I ripped a seam of a formal dress I needed to wear to an awards show that night, so I brought the dress here (my first visit), and it was ready in less than 2 hours. They saved my life that day! The seam fix was about $20, a hem on a bridesmaid dress was about $80, and they fixed a hook on a different dress for free--I wouldn't say it's cheap but it's pretty typical for LA and I've never been disappointed with the service or the speed! read more

TL;DR - take work whether they are capable or not, ruins items, owner Zack denies any wrongdoing and is incredibly rude Dropped a straw fedora off to be cleaned recently and it was completely ruined, but Burbank Dry Cleaners refuses to take any responsibility. I understand a hat is not a traditional piece of clothing, which is why when I dropped it off I made sure to ask the owner Zack whether he felt comfortable being able to clean it, and most importantly, that it would keep its structure and shape when done. I asked that last part and whether he was sure a good 3 times. He said it would be fine, but he would need to sew the band back on because it may come unglued, which didn't seem like a big deal. When I picked up the hat, it was a shapeless lumpy mess, and exactly what I asked them NOT to do. I almost thought it was a prank it was so far removed from what I requested - it looks like someone just tossed it in a washing machine. The crown has lost all shape - the pinch on the front is gone, the crease on the top is gone - and the brim is wavy. Even the one thing Zack told me he needed to do - sew the band back on - he did a piss poor job of and positioned it too high so you can see the seam of the hat. See my pictures for the before & after. Of course when I asked to be refunded for the cleaning and maybe even for them to pay to replace the hat, Zack couldn't have been more rude about it. He immediately got defensive and refused to admit that he might have done anything wrong or offer any recompense. He alternately claimed there was nothing wrong with the hat and it looked perfect despite me showing him photos the contrary, or that this is what is expected to happen when he cleans it and wouldn't acknowledge the fact that I asked for assurances otherwise. His tone shifted from condescending to jerk accordingly. And if y'all think I'm being a Karen, I recorded the whole conversation, though I guess there's no way to share it here. Just look at the other negative reviews and you'll see a pattern in how they handle these things. I can't believe Zack felt comfortable assuring me they could clean the hat and that it would come back looking the same. I would much rather he be honest and just say he isn't sure they have the capability to clean it and keep it in the condition I asked, so don't want to risk ruining it. Instead, they are desperate for a buck and will take anything, probably because their customer service is so crap they are driving their business away. And this is after another recent trip when I had to make them clean an item again because they ignored the spots I pointed out - so even when it comes to more traditional dry cleaning work they have become lazy and subpar. read more

Burbank Dry Cleaners - Before - crisply shaped hat, with defined features. After - a shapeless lumpy mess and poor band placement. - Shoe Repair Near Me - Burbank, California

I've been going to Burbank Dry Cleaners for over 5 years and they are the best in Burbank! Larry is always friendly and excited to see you walk through the door. And the quality and value can't be beat. read more

LARRY FROM THE BURBANK DRY CLEANERS IS AMAZING ! this is place is literally second to none the service you get here makes you really feel like your at home! And don't get me started on how Clean your clothes come out !! Feels like they're bought brand New !!! Love this Place for Real Yall! read more

ugh. this is the dry cleaners that used to be over by red maple on riverside drive... the ones that used to scream at everyone for parking on the street by their business? i didn't know the dry cleaners had switched hands from the previous company and took some sweaters and a coat here. big mistake. i found out quickly that they were indeed parking police dry cleaners. i decided to give them another chance because new location, new attitude? that proved incorrect. they are still rude and called me several times to change my quoted price for various items. a sweater is not a coat, btw. items were cleaned on time, but despite the prime location, i will not return. there are much better (pink) options for dry cleaning in town. read more

For over 5 years my family and I have been going to Burbank Dry Cleaners . Let me tell you since day one Lermont (Larry) has given us 5 star service like we were rock stars . On Saturday's as soon we pull up our clothes is ready to be picked up and all I have to do is pay and drop off the clothes that need dry cleaning . In and out within two minutes . The prices are incredible and can't be beat . Trust me go and Visit Lermont he will welcome you with a smile and treat you like the rock star that you are . read more

I've been coming to Burbank Dry Cleaners for a few years now. They don't use the harsh chemicals to dry clean which brought me to them in the first place. Larry D always greets me with a smile and it's always a pleasure talking to him. He makes sure I'm satisfied before I leave. read more

Very disappointed. At first I was happy to have an option other than Milt and Edie's. I spoke to a nice gentleman and did business, then recommended and sent 3 customers his way. Went back a second time and was greeted by a very very rude older lady. She charged more for hemming than the price on the door, and charged $25 more to clean a blanket than they did last time. Blanket wasn't very clean and was still damp upon pick up. Will not be returning or recommending! read more

Burbank Dry Cleaners - 2 pieces, 73$! - Shoe Repair Near Me - Burbank, California

I needed 2 raincoats cleaned organically. Their website claims they provide this - they don't. They tried to charge me $70 to clean the coats regularly. Ridiculous. read more

Thank you for Great customer service, fast, clean, friendly, appreciate it. Will return!

Asked to hem some new pants I got and it turned out perfectly! Super affordable and very quick, I would definitely recommend this place!!

What a wonderful company to do business with! First of all the place is immaculate and airy, they do a great job and the prices are fantastic. I met the owner Zach today who could not be more humble and kind. He saw that I parked in handicapped and actually walked my order out to the car and hung it for me. How sweet! Makes you believe in people again :) read more

I wish I could leave zero stars. I brought in a jacket that was a gift that was too big. The first time they did it the jacket wasn't right. I had them do it again and it was worse the second time. When I nicely asked for a refund the owner got incredibly defensive and mad at me. Sorry the alteration was awful, I had them do it twice and it still didn't fit. I think asking for a refund at that point was perfectly logical. DO NOT USE THIS PLACE FOR ALTERATIONS. Unprofessional and just overall AWFUL quality. read more

I have to get my wedding dress cleaned again (COVID bride) and the quoted price range starts around 3x what they charged me previously. Also they dry cleaned my husbands suit prior to the wedding and ended up staining it, near the collar, which they couldn't fix. We had to take it to another place which was able to mostly remove the stain read more

Just moved our son out to LA and needed to find him a dry cleaner. Great friendly staff and service! read more

I tried using their check-in deal and the lady in the front was very rude! She said I have to have 5 items. She didn't even looked at the Yelp deal. The deal says min $10. Very rude lady! read more

This little place is a gem!! The lady was real nice on the phone. I was looking for a place to dry clean a winter jacket and everywhere it was more than $20 even in the bad area of north Hollywood. I was annoyed about it. I came here and they gave me a good price AND 20% discount for first customers. The place is clean and the service was great. I will update as soon as I pick up my item, but I can say for sure I recommend this place! Hard to park in the area, but they have a parking spot in the back . I picked up my item it was pristine! The owner a real nice gentleman even helped me out to my car. The other girl there is very pleasant as well. This is the place to go, personalized and done right! read more

Great service and positive energy throughout the whole shop.. always looking forward to greet Larry

I came here after a recommendation from a co-worker. Bad idea. The staff is unfriendly, dishonest and untrustworthy. So what happened? I brought in about 7 shirts to be cleaned. I gave a quick scan when I picked up my clothes and went home. The next day I noticed that one of my shirts had a SAFETY PIN hooked on it. When I removed the safety pin, there was a burn mark so I thought the staff inadvertently left the pin on the shirt and ironed it. I went back to I.M. Press and showed the shirt and the pin to the staff. He immediately said "We don't use safety pins here. We never did." I tried reasoning with him and told him that this was the last dry cleaners I went to. He restated that they never used safety pins here. Right when I was about to give up, I noticed a small plastic bucket in the corner filled with safety pins. I brought it to his attention, picked one out and showed that it was an exact match to the one that I found on my shirt. Then he changed his story and said, "OK, we have safety pins here but we never use them". I thought maybe...just maybe, another staff member cleaned my shirt and they used safety pins. He said "NO! I'm the only one that cleans shirts here and I never use safety pins." Avoid this place at all costs. It's bad enough that they damaged my shirt, but this guy (who seems like the owner) told multiple lies to my face and was not the least bit apologetic. read more

They got the best low prices in town The staff is very friendly and knowledgeable And I highly recommend everyone thank you Zach and keep up the good work read more

Burbank Dry Cleaners - They do free pick up and delivery - Shoe Repair Near Me - Burbank, California

When Zack or his staff greet you at Burbank Dry Cleaners you feel like your visiting close family. The dry cleaning and repairs they have done for me have always been of the highest quality. Recently I brought in an heirloom stitchery table runner. It had stains on it from long term storage. I took it in knowing the stains might not come out. First a gentle process was used due to the possible sensitivity of the fiber and it did not take out all the spots. I spoke with Zack in person and he was willing to try something additional with my understanding that it might cause damage. He would give it his special and individual attention. He did and the table runner came out perfect. I am grateful. If the table runner had not done well in the second process, I would still be grateful to Zack and his team for willing to take the time and care in my behalf. Burbank Dry Cleaners is now at 1728 West Verdugo Road (next to Donut Prince) with plenty of parking. read more

Did a great job on my dry cleaning and it is very affordable compared to dry cleaners in the area. I've been trying different ones since I moved to the area and so far they are the win! read more

Had a Groupon for $50 of dry cleaning for only $20... a steal. This place isn't local for me or it would be my regular dry cleaner. Service is friendly. Prices are OK - it's not super cheap but it's reasonable. There is parking. And they're open on Saturdays. I was happy with the way my clothes looked and would definitely recommend this place for anyone in the area and would buy another deal if I see it. read more

This is a great business. Customer Service is outstanding. The owner is so hard working and sincere. This is the best Dry Cleaner I have found in my 20+ years of living in Burbank/ Toluca Lake. Go here and be ready to be served well. read more

I cannot recommend them highly enough! I was a bit nervous as I took a few expensive pieces there and Zack did an absolutely amazing job. It was a quick turnaround, and I'm so so impressed with their work! I will definitely be coming here and only here for all future alterations Thank you! read more

If you are looking at reviews for dry cleaners, You can stop right here! I've lived in Burbank my entire life, tried many places around the area, and MAN do I wish I found this place earlier! Their customer service, quality, and overall experience was vastly superior to what I've experienced in my years. I recommend this place to my friends and family 11/10 times. read more

I came here needed two of my pants to be hemmed, I was lucky enough to run into Zach where he took into account all my needs and at the end I got exactly what I wanted. Thank you Zach! 10/10 read more

I came here for tailoring services only. Positive: they were able to accommodate my short notice and get my garments hemmed within a reasonable amount of time. no appointment was required. Con: pretty pricey for a simple hem and the quality was mediocre. read more

We have been going to Burbank cleaners since we have moved to Burbank. We originally went there because we had a coupon and have continued going there because of the good service and friendly service. We have brought our work clothes, bedspreads and items they need hemming/alterations and they have done a nice job on all. I highly recommend them and their new location is even easier to find! read more

They do great work. I've been worried about them during the pandemic as I think many people are working remotely and won't need their clothes dry cleaned during this time. If you have dry cleaning needs, check them out. They are friendly and professional. read more

I've been to Burbank Dry Cleaners a number of times for alterations. The staff is very friendly and professional, accommodating my requests and making adjustments to my satisfaction. I highly recommend. read more