I've dragged this old account in to the light specifically for this review. BK's own site makes it impossible to leave any comments without giving your life story first.
I love Burger King and always have since I was a young lad back in the USA. It is a unique flavor that no one else has. Unfortunately, the M11/AppleGreen layby BK never ceases to disappoint. I keep torturing myself with it because sometimes I want a freaking BK burger, and it is 5 minutes from me, and on my commute. I am hoping this criticism will help them rectify their issues. I assume this is the BK where they do a lot of training at since I have seen the training sign three times thus far. Still...
1) Service is slow on occasion. Not terrifically bad but definitely behind all the other BKs in Dublin.
2) Food is often not very hot. I've come to accept that if I crave a BK burger that I must expect it might be luke warm. I STILL go - that's how much I like them. This isn't just burgers - fried foods are often luke warm. Luke warm onion rings? :(
3) The last time I was there, they had no Ketchup. The clerk did not even offer ketchup in a cup or a dipping sauce as an option. There was ketchup on the burger, so they had it somewhere. It seems like a small thing, but it's also such a small thing to make sure it doesn't happen.
4) One time they had no napkins.
5) Occasionally we get the wrong order. Often enough, though, to mention it here.
6) Fries are rarely fresh. We were nearly jubilant that we got fries that were hot last time out.
7) The dining area is a shared area, but they could still make an effort to keep it presentable. Someone should, at least.
8) My wife will no longer go with me. I fear I've tortured her with my BK experiences.
9) I finally began avoiding this location, and I commute right past it and fill up at the AG often. read more