Burlington is a discount store. It offers a wide variety of items--clothes, shoes, jewelry, kitchen ware, workout accessories, bedding, bath and beauty items, seasonal decor and general home decor. It's budget friendly but the items aren't the best quality. This store is huge. It's organized and well lit. There's nothing special about Burlington. I don't have any plans on returning. read more

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Burlington in Florence is maybe one of the best value for money stores in town. Names brands a quarter of price is always in my wheelhouse. My wife mostly finds the decor clothing items, she says this stores clothing is not as trendy as the store in Columbia, SC but deals are deals. We literally come here every weekend to find something of value. This location stays open till 11pm weekdays till midnight Fri & Sat. Normal size store, worth the visit. read more

I'm in dire need of a blue outfit. It is 9:03 am and they have not opened the door. It's actual cold out. The workers are actually vacuuming when the store should be opened. I'm a new customer and first impressions are lasting impressions. We were not greeted at all. The store was finally opened. Prices are great, but the customer service doesn't stand the test. I will return when I return to Florence again Simple because of the prices. It's very nice and clean. Cashier was extremely rude. Cashier had her name tagged turned backwards, so we're unable to get her name. read more

The store is clean and well organized. Prices are reasonable for the most part. The main issue which is a recurring problem over many months is the check out process. The wait time is unreasonable. They often only have one cashier, MAYBE 2 if you are lucky but there is absolutely no sense of urgency. Waited in line for more than 15 mins today and 4 employees came to the front and no one apologized or opened another register. They have 8 registers though. There should be dedicated cashiers that only run registers. It does no good to send cashiers on the floor trying to maximize their wages yet you are losing profit because people don't want to stand in line. I don't come here as much as I would if their lines weren't long. I'm not exaggerating when I say there have been 20+ people in line and management does not care. Terrible leadership. The employees also wear regular clothes with no identifying lanyards or name tags so you really don't know who is an employee or customer until they ignore you and walk behind the register. So unless you want to spend half your day in line and be greeted by employees who don't care, go somewhere else. I would pay more just to not stand here for 3 hours. read more

This location has only been open for several weeks. I have to this store numerous occasions since the ribbon was first cut. Burlington as a store, varies from location to location. This store is a 5 star store. I hope over time they are able to maintain this 5 star status. The place is organize and really clean. The staff is friendly and helpful. The inventory has been quality items. Time will determine if this remain one of the better Burlington stores. read more

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This store is Very organized, clean, and always has great merchandise! Great customer service and always Able to get help and service! A top store! read more

I was the 1st person in line to pay for my items 3 registers were lighted & open but only 1 person was at his register attending to a customer. I stood there in line for at least 25 minutes before the other cashiers came back to their registers so I politely walked up to the 1st open register & Christina said with an attitude I didn't ring my bell yet!!! I said do you know how long me & these other customers have been waiting in line due to ya'll not being at your lighted registers?? Uhm ma'am we're way past ringing your bell right now it should've been rung about 20 minutes ago!! I know how the routine works & she proceeded to be unprofessional to try & get under my skin still not ringing up my items so I went to the very nice gentleman who was originally at his register & he was very professional. Needless to say I spoke to the manager about Christina's attitude & I won't be going back to Florence S.C. Burlington ever again. The wait time is ridiculous & unacceptable!!! read more

The store is very clean and well organized. This is the nicest Burlington I've ever been to. I'll also be doing the survey on the receipt.

Florence SC store. It was my daughters birthday. Their website said they closed at 10pm. We went in at 9:15pm. At 9:35 my daughter had a pair of jeans she wanted but needed to try on to see which of 2 sizes fit. We were told the dressing room was closed. They would not allow her try on even a single pair of jeans! We went to check out and my daughter out the clothes she did not want on the counter. The woman started to ring them up. My daughter told her she did not want those. The woman started saying with a nasty attitude that the light above the register was the only one on bc that was the only register open and that my daughter shouldn't have put her clothes there. I told her that my daughter is only a child and did not know. She proceeded to ask me why I was still there and that I could leave. We really got into it then! Then the manager and security come over and of course take the woman's side. Needless to say we did not purchase anything from that store and will not be returning! read more