BUY SOMEWHERE....ANYWHERE ELSE!!!!!!!!!!!!!!! Every single loation has a major malfunction when it…read morecomes to buyer communication. They're nice to you when you're spending....then, nothing. I spent almost 30 grand in EC at Big Rock on motorcycles, a dirtbike, and 4 wheeler. A few months later, I found out I had a massive brain tumor and while I was in the hospital, people came in my house and burglarized it. So, I called several Big Rock locations for help in getting the paperwork replaced. I couldn't even get them to return my phone call. I am so disappointed for choosing to spend my money here when I could've given it to someone that actually valued my customer experience. I will continue to write these reviews if it keeps 1 more customer from wasting their time and money at this place in spite of giving them several opportunities to remedy the issue. Take your boat money, your side by side money, your Polaris money.....elsewhere. Don't give it to Big Rock. The BBB has been notified.

Amazing customer service and awesome people! Even stayed past closing time to close a deal. Bought…read morejet skis before from other dealers and this one succeeds expectations. They go above and beyond. Don't waste your time anywhere else.

RUN !!- don't walk away from this dealer!…read more Worst dealership experience ever (Rocky Mount) by far! After a lot of research on boats and prices, I purchased a Hurricane deck boat from them because they had the best price. That's the last good thing I can say, below are the reasons why: 1. Internal coordination is like the keystone cops. I live 3 1/2 hours away but I went there because they advertised the best deal. It took three scheduling tries to get to see the boat I wanted. The 1st time they called about an hour into my drive and said the boat hadn't been delivered from another office like they expected. The 2nd time they cancelled due to weather. The 3rd time the boat wasn't ready to be shown. I arrived around noon, and they had it apart and were just cleaning it up. Also, the motor was visibly damaged - but never mentioned in out discussions. Each trip was scheduled at least a week in advance. 2. The boat was supposed to have been water tested, clean, and full of gas when delivered. Delivery was supposed to be in the morning because of bad weather coming in the afternoon. I got a call saying they were going to be late as the boat wasn't cleaned up yet. When they delivered the boat, it was almost out of gas, and the boat speakers were broken from the power wash. The storm was coming in, and they drove the boat a short distance to my dock. I didn't have time to thoroughly check the boat. I did notice the boat was not strapped down to the trailer and wasn't delivered using a transom saver as promised by the service manager. 3. When I checked the boat the next day, I found the trim instrument didn't work, the ladders weren't working properly, the motor which was replaced didn't have the decals, the prop was dinged, AND the steering didn't work! When you turned right it went left and vice versa!! The drove it to the dock and never said a word about it - DANGEROUS!!! Obviously they did not do a water test on the boat. 4. They picked up the boat the next day and promised to fix the problems. I did ask them to put in a NMEA 2000 interface between the motor and the Simrad GPS. I also talked with their president, Lance Cherry, who said they would take care of everything. 5. The service manager does not know his products. He initially told me they could not interface the 2023 Suzuki motor with the Simrad, my motor was the wrong version. I told him he was wrong and about a week later he said he'd checked with Suzuki and gave me a very inflated price to do it. He also said the boat did not need a transom saver because the motor had one built in! After checking with Suzuki, I found out the "kick stand" was for working on the motor and NOT to be used when traveling. There was an adapter the works with the trolling motor. The service manager said it was for the headlights! When they redelivered the boat, it was not strapped down (contrary to federal and state requirements), no transom saver, and the trim tab and analog speedometer still didn't work. 6. Never again! Also, I never heard back from Lance after leaving him several messages.

Would give zero stars if could. Shady business who makes false promises they can't keep then won't…read moreown their mistakes. Wouldn't recommend.