Every time I go here I always get excellent service. My alterations are always perfect. Good prices…read moreand alterations are done in a timely manner!

Due to weight loss over the past year my summer dresses needed altering. I took them to My Tailor…read more They are sleeveless with wide straps over the shoulder, a fitted bodice with an "empire type seam" that sits directly under the bustline and a flared skirt. I tried them on (5 of them) and each dress the lady merely pulled up the shoulder straps and pinned them. I know now, I should have left at that point. When I inquired about the gapping at the back of the dress and under the arms she told me under the arms you wouldn't notice when my arms were down and the back would be fine. The "empire seam" where the bodice connected to the dress, was now mid-bustline. Upon completion, I tried the dresses at home, was unhappy with the result, called her back immediately and subsequently took them back within the hour. I tried the altered dresses on one-by-one and explained that the "empire seam" was now in the wrong place, and the back gapped and the dress clearly did not hang properly. In my opinion, it looked like a bag with straps - - -not the nicely fitted bodice and flared skirt I was expecting. She told me they looked fine and took great pains to tell me the "empire seam" was SUPPOSED to be at that height and that if she let down the straps my bosom would show. She now told me the dress would not fit the same way as when I purchased the dress to fit me. I kept telling her the dresses did not fit / hang properly but I could discern she was not going to accommodate this customer. I went home. I went to another seamstress. I took out the sewn shoulder straps and we started afresh. She pinned the back, altered the shoulders, pinned in the bodice and clearly, in my opinion, this woman knew what she was doing and heard my requests. In 12 days I had 3 dresses back (2 from the first fiasco) and one other. All 3 looked superb, the "empire seam" was where it was supposed to be, the back fitted beautifully, the bodice was snug, my bosom did not show. Guess what, it now was made to fit and it looked lovely as it did when I bought the dress to fit me the first time. I went back to the first lady, with the dress on, explained what had happened and how she didn't listen to me when she pinned it and when I came back. All to no avail. Even when I asked her for 50% refund she would not budge an inch but she wanted to me to BRING THEM BACK AGAIN FOR ANOTHER ALTERATION. Clearly, why would anyone do this? She didn't listen at the initial pinning of the dress nor when I came back directly after trying them on post-alteration. In my opinion she is unprofessional, unwilling to stand behind her work and deceitful. If unable to do what was requested, she should have told me. I would have thanked her for honesty and been on my way. Going forward, I will never pay before the job is completed. Obviously this tactic doesn't allow you cannot get any money back.

Terrible service. My coat didn't come back clean at all. They wouldn't try again or explain why…read morethey couldn't clean it.