This was some of the best quality customer service I have ever seen. We had to purchase a door that was a replica. Not only was I sent to the right person, I was able to communicate with him directly on the size and dimensions. He had my order completed within the hour. Not to mention, he emailed me and called! Communication was on point! read more

I would give 0 stars. A delivery driver would not go around a mom dropping her kids off at the bus stop. He rudely laid on the horn and insisted that she move instead of just going around her. Then he tore down the road way to fast with grade school kids present. On each block he passed. Horrible representation of a company. read more

Burton Lumber is a joke. They delivered us way more lumber than we needed. I provided them with the proper material list and they still got it wrong. We were assured that they would get us our lumber as to not hold up the framer and then make it right. We had to take the lumber back, they never would come get it. Then charged us a restocking fee per board. Customer service is nonexistent here. read more

They delivered way more lumber than we needed for framing, wouldnt pick it up unless we paid, then charged us for restocking. They lost some of our windows and took them weeks to reorder. They said that siding would deliver one day and it arrived a week and a half later. The Front door was the wrong style. Interior doors were also promised one day and delivered a week later. All along they would never call to let me know what was going on, I would have to constantly check in to validate things were going good, and they never were. read more

It is really sad that if you want to support a local business and have lumber needs that exceed that of the junk at Lowes and Home Depot, you have to be made to feel like crap. I have shopped at Burton when I have to over the past decade. I have had a few helpful encounters, but the majority of the time Burton makes it abundantly clear, if you are not a contractor you are no one. They cater to contractors and if you read most of the positive reviews, they are from contractors. Many of my friends are contractors. I get it, weekend warriors and consumers can be a PITA and you'd rather we just go to Home Depot. However, we pay more than the contractors do, and we are customers. You should not treat us like second class citizens. This place needs a serious attitude adjustment. AWFUL customer service. If you pick through the pile, you can get good lumber. I've had pretty awful quality stuff on what you have them deliver and they pick out (even on #1 stuff). read more

Got a door and gave them the correct measurements and everything and they gave us a door that was too tall and too wide. The door was an absolute waste of money and they are hard to work with. read more