This was my first time renting a bounce house, so Busy Bees was recommended by a friend that used them often. (She was the director of a pre-school.) I rented the smallest bounce house that they had, 14 x 14', and was charged $90 for a Saturday. (Sweet!) The lady that answered the phone, Diane?, was always pleasant when I spoke with her. I guess it was a busy weekend because they dropped off the bounce house on Friday and didn't pick it up until Monday. (I was only charged for the one day that I actually used the bounce house.) They called on Friday and asked where to drop it off and left it exactly where I wanted it. The bounce house came with the blower and a short extension cord. Thankfully, I had my own longer cord to plug into the house, but that could have been an issue for someone else. I couldn't have asked for a better experience. I will absolutely use this company for another party. read more

They were on time to drop off and pick up the bounce house equipment. I was very happy with the service. They are up to date on their insurance which was the part I felt was the most important in getting a bounce house. I will use them again for my next child's party. read more

LIFE SAVER.....last second our bounce house calls and says they will be 3 hours late or more . we called busy bee and they were there in less then an hour ready to go ... needed to be swept out but i can get over that and will be using busy bee from not on! read more

WARNING!! If you are ever looking around for a party supply company, don't EVER use Busy Bee Bounce. I contracted with them to provide a bounce house, a cotton candy machine, chairs & tables for my daughters birthday party this Saturday and they never showed up. I received a call the day before confirming the date and time and location and not once did they mention they were not going to show up. I didn't even get a phone call explaining why they didn't show up or apologizing. To date, I have yet to hear from them. SPREAD THE WORD!!! Don't let them ruin your child's party like they did mine. read more

This company is hard to get on the phone to begin with. Even after leaving a voice mail their is no call back. The bounce house was supposed to be dropped off at 11:30 then the morning of we get a call saying they overbooked and need someone at the park to receive the bounce house at ten. The park also said they never received the insurance information the company is supposed to send prior. Which I had called a week before to make sure they had sent it and they guaranteed me everything was in order. The people left and soon after the bounce house started flying away! ! They did not secure it properly. We had to disconnect it and call them back to secure it. The justice league sign came off the velcro and was too high for me to put back on. This was solely the reason I rented from this place to begin with. Also the pre agreed time for pick up was 5:30 and they arrived back to pick it up at 4. I was very disappointed and will never again do business with this company again. read more

I've used this company before and have always been satisfied. This time, definitely not. When I booked the items, I gave specific details/name of which one I wanted. I was told they'd drop it off Friday (day before party) which was fine. Friday morning I call, text and email throughout day with no luck. Finally around 7 I get a call back explaining they wouldn't drop it off due to rain/lightning. Completely understand. I confirmed the items we wanted and they confirmed. Saturday morning they come and it is not the item we wanted. The driver had no idea which one we were supposed to get. I take a picture and send it letting them know it's not the correct one. I get a text back that the one we wanted was ripped and beyond repair. Wow, overnight?! They offered me money off. I agreed just because my daughters party was starting in 30 minutes. My kids get in and come out saying that it was so dirty, there were black/green dots all over inside. Normally the person setting up wipes them down, but this guy set up and left. He even forgot to leave the items for the snow cone and had to come back. Well needless to say, the bounce house and snow cone machine are still at my house (it's 1:14pm Sunday) and I've called and texted with no response back. This company has horrible communication skills and I will never do business with them again. Update to my review from 10/02/16 at 1:14pm: It is now 6:22pm and I have yet to receive any response back from this company. Multiple texts and calls/messages with nothing in return. This company has no regard for people's time or property as I'm sure underneath the unit, my grass has probably started to die. Over 24 hours with the unit when I only needed it until 6pm on 10/01/16. 2nd Update: it is 11:00am 10/3/16 and I receive a text at 10:50am saying sorry for the inconvenience that someone is on their way to pick up the unit. I called them immediately (no more than 30 seconds) after getting the text and surprise! No one answers. I told them not to go on my property without me there and they don't respond with a time. Stay far away from this company!!!! 3rd Update: Owner finally called me at 11:09am. I am so displeased I can't even make a full sentence!!! 48 hours with the unit on my grass and when I express how my grass will probably be dead she had the audacity to tell me it probably has helped my grass if anything. Seriously?!?! We scheduled a time for pickup of 2pm. Let's see what happens. Again, Steer clear of this company!!!! read more

HORRIBLE SERVICE!!! Completely unprofessional! I booked a $200 rental on Sep 4th - 3 weeks before my son's 7th birthday party on the 21st and paid IN FULL. There is absolutely NO reason for them not to provide the service paid for far in advance. I had to constantly chase someone down and leave several messages to call me back. They said they would deliver the day before the party - didn't happen, then the day of the party, they assured me the driver would be here "in one hour" (that was at 12:30pm), I had to keep calling all their numbers for hours and still at 4:30pm (1 hr AFTER party started) Bounce house was not delivered. I finally got in touch with someone after calling from a different phone number and they offered to let me keep the bounce house all day Monday - what a joke!!! Again, to get a refund I had to call and leave messages repeatedly. Needless to say I will NEVER use them again and warn every parent I know not to use their services. read more

I am very disappointed in your company's performance with my rental. The woman who answers the phone and takes orders was very pleasant and sounded wonderful over the phone. She is very good with customers, however, my bounce house was an hour plus late on arriving to Welleby Park. The boy and girl who set it up gave no instructions, just the yellow receipt asking for payment in full. After about 25 minutes, the bounce house collapsed from the top onto all the little kids inside resulting in two children with bloody injuries to their face from the plastic seems from the roof. We had all the parents trying to raise the roof of the bounce house to try to let the kids escape from the opening. Another party at a nearby pavilion ran over to help also with their attendant for their bounce house coming over to see if maybe the air came undone from the back or the generator stopped. How embarrassing that another company came over to help. After trying to call for about 30 minutes all the numbers on the paper, I called back the drivers number (he called earlier to find directions an hour after the delivery time)on my cell and the girl who answered said they would be back immediately. No one came. We continued calling the office number from all (the parents) cell phones and finally the woman said she would have the driver come back because he picked up the wrong generator. He was suppose to get a larger capacity generator for this bounce house. No one showed. We called multiple times with no one answering the phone at your company. We had a party in the light drizzle rain at a park with children all under 6 years old and our bounce house was down/deflated. This was very poor management on your companies end. The pick up time was 3pm. No one showed to pick up the equipment. After finally getting a hold of the office again (about 4:10pm), I was told by the woman to leave the equipment unattended, turn off the generator and leave the park someone would pick it up later when they left Tradewinds Park on a drop off. I find this to be extremely disappointing to have a company work in this manner and leave people and children without the proper equipment needed to run the bounce house properly. And to not call or answer phones when there are multiple numbers on the invoice. read more

Busy bees bounce n party has excellent customer service and they have the best deals on bounce houses and party rentals in south Florida. I called and received quotes from many other places however Busy Bees prices beats them all. read more