Power steering hose rupture, A/C not working, general vehicle inspection…read more All taken care of. To be noted, they got me in immediately. Had a breakdown of work needed a few hours later. Fixed in under 24 hrs. They also cleared some "idiot lights" that I've had on the dash for years.

Awesome service, no pressure tactics, and always treated with kindness and honesty, which is hard…read moreto find these days. I recommend these guys 100%.

I have been coming to this location for 22 years. They have been excellent!! This year I have met…read moresome new staff. Josh and Julian. They are the standard of superb customer excellence. Actually, other companies (other than Grease Monkey), should train with this staff. There are so smooth that others could learn from these two. They are the best of the best!! 420 W. Chrysler Dr. Belvidere , Il.

Excellent service from Jeramy Phiferread more

We needed a pre-purchase inspection for a used vehicle. I called around and GreatWater sounded…read morefair, knowledgeable and nice. So we brought the vehicle there. First impression was the spacious and clean front of the house. They had a seating area, TV, and a fridge with cold water bottles for their guests. The service from Kyle, Kurt, And Liam was friendly and professional. The price for the inspection was fair and IMHO the quality and value was excellent. They told us what needed to be fixed and provided a quote for the work as well. Highly recommend.

They were fantastic! Customer service was on point, communication was superb, and most of all, they…read morewere honest and dependable. I don't think I will take my cars anywhere else from now on!

Stopped by the shop a couple weeks ago for exhaust work on my 1965 Dodge Polara. I knew the old…read moreoriginal owner, great service, prices and rapid response. Rocky was great! 3 guys were sitting around uninterested and BS'ing. Perhaps on break??? The owner told me I could bring the car in in 8 days. I asked him what time...8AM. Called the day before my appointment, no answer. I knew it was going to rain the next day . I don't close the windows because of the regulators ,and, don't drive her in the rain. I've called 3 more times the next day and 2 days after. I left messages. Never got back to me. Less than poor customer response , and, bad office presentation...

Had my car dropped off for manifold extension replacement. Car was ready as promised and work was…read moredone exceptionally well. Matt was very friendly and honest.

Stopped due to having to replace a tire in a pinch…read more Pros: -The service center looks like it is able to handle most types of auto service needs, and likely at a slightly lower price -The fact its attached to the Walmart comes in handy. You could do some minor shopping while your vehicle is being worked on -No negative issues with the staff Cons: -I'm still a little curious about their level of expertise. They can do an oil change, they can change a tire, but for more complicated and expensive repairs I'm liable to go elsewhere. It's Walmart. One of the challenges of being a jack of all trades: that usually means there is little specialization when you need it -Wasn't a huge fan of the wait room or the location in the store, but that is a minor gripe Bottom line: -I'd trust them with minor to intermediate stuff. If I don't update within 6 months, it means their work held up

went to have tire checked at the Belvidere Walmart due to…read morelow pressure light coming on they told me I had a nail in the tire and they could not repair it therefore I would have to purchase a new tire. Since they said they could not honor my warranty thru Goodyear I told them to fill it and I would go back to Goodyear. Took car to a Goodyear center and they could not find any nail. Do not feel comfortable with their ethics had an oil change done and they were suppose to check my battery, which they said I declined, wash window which on the receipt said not applicable as well as vacuum which again receipt said not applicable. Employees also had a very bad attitude. Use some other location for your services.

I walked in with two wheels from my '73 Karmann Ghia. They did a great job balancing them; these…read moreare vintage wheels, and even the hub is kind of a pita to reinstall. Old school family-owned garage, I will return.

Amazing service, friendly staff . Family owned , locally owned ! Very trustworthy Wouldn't go…read moreanywhere else !

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

Tire sensor went off on the highway and had to find the closest place. Karsten's was so friendly…read moreand efficient! They even educated us about the tire sensor itself!

Went in for an oil change, and asked to get my bottom cover of my car to be screwed back in, I even…read morebrought in my own screws for them to use. Found out they zip-tied the cover back and never told me. Then when I went back to get my A/C checked I got my car back with a crack on my windshield, they once again, didn't tell me. I will not not be coming back.

My AC needed to be repaired on my 2013 Nissan Murano. Don fixed it quickly and very reasonably. I…read morehave used them for years and he's always been good for me and my friends and family. Highly recommend!!

Might be adequate for routine maintenance, but I strongly recommend avoiding for big jobs. After…read moretwo misdiagnoses They replaced the engine. there was a fire under the hood three days after the car was picked up. This was caused by a short circuit in the alternator plug. First, my son was told the alternator bearings were bad and the heat had caused the fire. When we ran the car with no heat or vibration on the alternator we were told that the bearings were bad when they checked it. The discussion ended with the proprietor telling us that if we did not have 100% proof that the plug was damaged in his shop that he was under no obligation to work with us on the alternator replacement. After showing the car to another auto tech we were told that we had been overcharged for the engine replacement by about $1500.

They towed my vehicle and then told me it was an obscene amount of money, just go look at it. Their…read moreprices are absurd. Do not use this company for towing. At all, they will destroy your wallet.

tilford's service quality is the worst. They had me waited 3 hours on the highway when i was only…read more 3 miles away from their shop. i was charge 528$ for a towing service of a 20 minutes drive ( 5 mile distance). the driver had mention that the company scam people with prices and with false advertisement.