If I could rate no stars I would Left in pain and lied about they didn't even see me then have me a prescription that I can't take but they hadn't even looked it me or the problem I missed a appointment by five mins in that day because I was throwing up proof I had been trying to ring them to say I'm on my way I just had my head in the loo they refused to see me saying it's my own fault I broke down in tears after ambulance being out and everything begging for help to then get a appointment again doors were locked so I rang the bell other ppl turned up all voicemails I left was my name and my appointment time I was given to then the cops turning up saying I had done all this and that to then be proven it wasn't me I hadn't moved from the spot I was in someone else had been trying to get a hold of them they just pinned it on me because over the phone I begged in tears for help yes I might have said fing help me please I can't but I've eaten only two plain dry bits of bread in four days I'm starving begging for help now being told to go sit in hospital they won't help me even after the cops said they been told who was banging and trying to get hold of them even with the proof I done Nothing wrong they still refused to see me even after being told I couldn't take them meds the police still gave me them and told me to phone dental hospital the same one who turned me away because I have a dentist phoned them to get told I have to wait till 6pm to ring nhs to hope I can get in I can see me still being left in pain all because buttercup couldn't do they job read more
My missus has been so much pain waited outside for over a hour for the staff to make out she was threatening behaviour banging there back doors was proven she hadn't moved from the front door a another shop owner had been trying to hold of them for over a hour and they blamed it on my missus has the cops turn up and give her a paper with meds she can get they hadn't looked at her or anything then tried to give her something she is allergic to and can't be mixed with her medication that she takes for life hadn't looked or talked to her she was stood outside for over a hour in the cold that's our experience she is now home in tears with this pain all because she begged the staff to help after having ambulance and everything out over the weekend so she begged them and they gave her a appointment to just lie about her so she didn't get the appointment the other shop owner who said it was her banging to get hold of them at the back is the only reason my missus didn't get arrested over their lies left her in pain refused her help gave her meds without looking at her 1st and then something she can't take for safety reasons read more
I have had several appointments with this lot and have up until today not experienced any issues. However on the 22nd I attended an emergency appointment for neuralgic pain going right up and down the right hand side of my skull.
Now to me this sounds like an extraction is needed but the dentist decided that to fill in the space where the gum has receded.
So far, so ok however I had three confirmation emails stating my appointment was today (24/01/19) to which the gormless receptionist claimed I CANCELLED this appointment (why would I do this in the pain I'm in) in favour of an appointment on the 7th of February. So according to their staff I happily cancelled an appointment within two days of my emergency appointment in favour of one two weeks later.
See included photo for just one example of their email system failing drastically. Not only was I gonna l the time offered an earlier appointment, I was not offered the chance to make an official complaint. Nor any compensation for the extra two weeks of excruciating pain I'm having to endure.
Shame on your pathetic excuses and shame on your ill equipped reception staff and poorly programmed email server.
Signed: A disgusted customer in agony. read more
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Angela is a great dentist she always makes you feel welcome. The practise is clean and modern and very good at keeping yoy informed , plus easy free parking and convenient hours , what more do you want , music...they have it read more