Awful experience. My parents applied for an apartment and the company required proof of four times…read morethe rent in salary. Since they are retired, they showed documentation of savings that would have easily covered rent for many years, not just a one year lease, but the management still refused their application. We then asked if my sister or I could co-sign and they would not allow it. This is not common practice for landlords and makes no sense. On top of that, they refused to refund the application fee even though they had told us before applying that supplemental proof of funds would be acceptable. The process was unprofessional, inconsistent, and handled in a rude manner. I do not recommend this company to anyone.

This is to let anybody knows when you try to get a apartment with this place , all they really want…read moreis the application fee and look for any lame excuses to turn you down , example credit score not high enough , and search for anything to use for that purpose going back 7 years and come up with minor credit stuff and medical bills , But if you get an apartment with them and move out they will try there best not to give you back your security deposit and will lie about almost everything even saying someone got the available apartment that a lie . So if want to lose $40 dollars and no security deposit refund , Go right ahead they will love people like you and I will be reading your reviews.

Al Persons uses his charming personality and unique communication skills to deliver a quality…read morecustomer experience every time I call. Al is just one of the hardworking, well-dressed business men you don't see everyday. A "real straight-shooter" as they once said. Truly blessed to have him as a leasing agent, and a friend. P.S. The prices at young America are absolutely ridiculous to any intellectual trying to further their scholarly education. Maintenance: Satisfactory. Al Persons: Great guy with great hair.

We had (2) leases with YA. The first lease was during 2024-2025 term at The Lodge Normal, a 4…read morebedroom suite. We had an overall good experience here except the apartment needed a good cleaning upon move-in, the TV usb port being damaged and difficult to use, and being billed for utilities before we moved in and after we moved out. The second lease was 2025-2026 term at 906 Market St Normal, 1 bedroom unit. The apartment was filthy at move in and oddly they came to inspect the unit for move in conditions after we cleaned it and moved in. We had several months of charges for water problems they were fixing in the building at the direction of the Town of Normal (per YA billing dept). I'm not sure why these repairs were charged back to tenants. There were also random charges for things which we never understood, but made sense to them. It wasn't worth my time and energy to dispute. I value both too much. They bank on that. Literally. Maintenance showed up A LOT and gained unauthorized access into the apartment without the required notice. We know this because she was home when it happened several times. The last straw was when she was in the shower and heard someone inside her apartment in her bedroom. She asked 3 times for the guy to leave, finally yelling at him to get the *&%$ out before he would comply. He cussed at her. We called several times to report the issue on different breaches before this happened and each time we were told they would make sure it didn't happen again. After this instance, we purchased security bars for the two outside doors and changed a lock on the outside door into her bedroom. The lock change was against the lease terms but drastic situations call for drastic measures. We also reported it to the Town of Normal which was our saving grace. They never bothered her again. We also found it annoying that students were still made to move out for 3 weeks in-between leases on the same apartment. My advice: With any Landlord, take video of EVERYTHING AND write down all imperfections ceiling to floor (including dust because they'll charge you for a dirty ceiling fan, blind, or vent regardless how it looked when you moved in). Know your rights as a tenant before you lease and report violations to The Town of Normal immediately. They were kind, responsive and effective.

Love Redbird, the main office is very helpful. If you have any problems I would ask for anyone,…read moreeveryone is very helpful and had the answer to every question. Very easy to communicate with and the properties are ideal for college students, not too nice/expensive, but not too gross and cheap

It's horrible that I'm hearing about roaches and more. It's really bad that people or those who…read morework there ...cannot bother to take things like issues seriously! It should be taken seriously no matter rodents, roaches, maintenance, etc! I can't believe how many people have mentioned 1/5! Those people seem truthful. I don't think I'd ever be a part of this aka students or..

Please don't move into 408 W Vernon Ave, just for the price. If you do…read more Don't order any package most of the items won't be delivered to the address because the door is locked and don't give out keys for the mail people. No chair in the bedroom No table in the bedroom No nightstand in the bedroom No centralized air system Washing machines are all coins so be ready to pick up some coins when you wanna do ur laundry. Please visit the apartment before you sign the lease and keep in mind that the tables and chairs you see while visiting are someone else and they will take it out the day u move in. 1 star is a favor

I am a new resident, and so far I have had a terrible time with Sami. For starters, I agreed to do…read moreearly move in. I moved in and the first thing I noticed in my apartment was that there was black mold on a wall in the living room, then I found more spots throughout the apartment. So ofcourse I call the office, to get immediate help for them to clean the mold off the walls. They told me that maintenance will be doing further inspections later in the week and that they will "try" to get someone out today. However, I can't just up and leave and go stay with a family member or a friend while I wait on Sami maintenance to take care of it. I tell them this, and they are like "well you have two options, either wait for maintenance to come out and clean it or return your keys and move back in, on the official move in date." Which would've been in June. I'm sorry but not everyone has the luxury to go and stay with a family member or a friend. It's extremely shitty to disregard a residents living situation and not take care of the problem immediately and not argue with the resident and be shitty towards them about it. So I kept telling them this; that I need someone here today to clean it, because I have asthma and chronic bronchitis, and I am going to get terribly sick because of the mold. To fast forward a little bit, they ended up sending maintenance out eventually, however the manager for maintenance, was telling me that if health inspection came into the apartment, they would say it's "livable". Which that's completely crazy, I had to call the health department for normal township and the health inspector said otherwise and plus they found water damage in one of the bedrooms. Also to note throughout the entire interactions I had with Sami employees in the office, they were rude, non sympathetic and just overall disgusting towards me. Secondly, I have two cats with me at this time, one of them: I am pet sitting for and the other is my service animal. Maintenance, told them that I have two cats, Sami office employees said "Hey, when maintenance was in the unit--they noticed their was a cat. The building is actually pet friendly, but you have to properly register it and pay for it before the animal is supposed to be in the apartment. Do you just have one cat or 2? We can send the pet form to your email. It is $300/pet." $300 per pet!!!??? What the hell is $300 covering and why that much for a cat? Like I have no problem filling out a form for my service pet, and the second cat is gonna be on its way back home next week but why charge residents $300 for a cat?? Like wth, plus when I was just in the office, I was telling Natalie that I didn't know pet sitting wasn't allowed and I just can't get rid of the cat, like I was paid to pet sit and the pet will not have a place to go. She just kept shrugging her shoulders and being disgusting towards me about it. Natalie has an unprofessional attitude in general, if you have been working your job for this long you should know how to have proper customer service skills and not act rudely. Customer service is about growing rapport, being respectful and have a good attitude and a good smile on your face! Overall there is just complete unprofessionalism happening in that office, and something needs to be done about it. How can you be okay with yourself and talk to people the way I have been spoken to!!!

I have never had any issues with Marrocco Property Management. They really do care for your homes…read moreand have amazing quality each time! I absolutely value their services.

From the owner: You get paid every month no matter what! Tenant in or out, you will still get paid! We offer…read morepremium home maintenance and customer service. Contact us today to start getting real passive income!

Zero stars is not an option. If you're thinking of hiring this company for property management save…read moreyourself the hassle and get someone else. Can't ever get anyone on the phone and when you can get a request put in to get something fixed it takes forever. They always give the excuse of "I have other properties too" so they apparently already have too much to handle.

My sister lives in an apt at 313 S Church St in Decatur, IL. She has been there for quite a few…read moreyears, recently Roadrunner Prop took over from Swartz prop in Decatur. The building hasn't been maintained in years and it is not safe, we cannot get a hold of anyone that will call us back on the phone. My sister's front has been kicked in and is needing repair, windows are broken out, etc. No one answers the phone ever! This is terrible and I am visiting from Texas looking for an agency to report this issue.

I had good communication with Gary. The place looks nice nice nice nice nice nice nice !read more

From the owner: Before you settle on your next home or investment in Bloomington-Normal, make sure you work with a…read moreproperty management company that has your best interests at heart. We look for innovative solutions, so we can improve lives for tenants and property owners. As a tenant you can expect properties that are affordable and well-maintained. Many properties are close to Illinois State University, and all are in safe, clean neighborhoods where you can settle in and really feel at home. We handle most of our tenants' needs online, making it convenient for you to schedule a showing, put in an application, sign a lease, pay your rent, or request maintenance.

My husband and I moved across the country for Rivian and used excel to rent. After living there…read morehappily for 2 years they suddenly decided that our rent needed to go up by $600. They wanted to charge us $2200 for a year lease. They provided no warning, in fact on a phone call I was assured they'd raise it only $200. They lied. No matter, they didn't care. This was in addition to the fact that on repeated occasions throughout our lease term with them, they'd call and warn us that so many other people wanted to rent our unit and they wanted to "check" if we wanted to stay through another lease. They also suggested that we simply raise our rent mid lease because there was so much interest. This is illegal and manipulative. It felt almost like the $600 increase was retaliatory because I didn't want to raise our rent in the middle of a lease term. The same home they wanted us to rent for $2200 for a one year lease is now barely $1970 market value on Zillow. This rent increase impacted our lives severely at a time when I was expecting a child very shortly, gave birth, and was then postpartum. We tried to negotiate with them explaining that we didnt want to move at such a vulnerable time but also couldn't afford their increase, to no avail. This was incredibly stressful. We signed the lease and we're then forced to break it, at which point we paid a ridiculous termination fee and we're still charged $700 for a microwave handle after leaving our home in absolutely impeccable condition. Be warned.

Love renting with Excel. Always friendly and extremely responsive when I need anything. Highly…read morerecommend!

Laurie was fabulous!!! From the first walk-through she had excellent suggestions that were both…read morecost conservative, but would bring best value for the house! We did everything she recommended (as I said she was cost conservative) and the house sold in 13 days! Laurie was always on-call available for questions and assistance. She was able to recommend painters, flooring contractors, carpet cleaners and even an electrician! These were folks she'd worked with before and knew they could provide excellent service at reasonable prices. She volunteered to meet contractors at the house and save us from taking time off work, which was very appreciated. Laurie was professional and led us through the entire negotiation, contract, inspections, and closing processes flawlessly! I truly cannot say enough about superb it was working with Laurie Heggie. I'd use her again in a heartbeat!

From the owner: Laurie Heggie, a REALTOR with the expertise to guide and inform you and the patience and…read moreunderstanding to know home buying and selling are huge life events for her clients. Laurie is there to make sure that big sale or purchase is a smooth and worry free one. No pressure, all customer service.

I currently live at Sugar Creek and I can tell you some stories. My roommates and I live in the…read moreolder building so some problems are to be expected, and well there have definitely been problems. For one the apartment's doors are poorly cut and some doors won't stay closed, some make a loud scraping sound and you have to yank them shut. We have also experienced issues with poor upkeep prior to living in the building. When we moved in our dryer was broken (there was a bird living in it!!) the connecting air duct was not attached, there were significant amounts of black mold in our faucets, air vents, under cabinets and under most of the baseboards. When we submitted a request to fix the problem we received a response stating we had to test it ourselves before they would do anything. So we did and sure enough HIGH traces of mold were found throughout the entire unit. First Site sent one guy with a can of what looked like (and smelled like) paint over to clean it. To be honest with you it looked like he just painted over it and called it a day. We ended up doing most of the cleaning ourselves. They sent someone out to check our smoke detectors and when I brought up the mold issue he tried to convince me that it was just mildew. Another issue is the presence of SO MANY BUGS. Like I said it's an old building so that's to be expected, but living on the first level is cockroach hell. They come in under the doors, through the pipes, wherever they can and once again First Site wouldn't do anything unless we sent pictures proving we had them in the first place. The same was true of the ant problem we had. In BOTH situations we ended up reaching out to our friend who works at Orkin to help us. On top of that they pitch their properties under the guise of no additional utility payments and that's also not true. You basically have a monthly allowance that you don't know about and if you surpass it you will be hit with an extra charge without notice. They only give you notice when you almost surpass the yearly allowance. I also doubt that they truly do thorough cleaning because we never had our yearly inspection ... In the winter tough luck if you're walking because they don't care to maintain or de ice their sidewalks as well. The parking lot is a JOKE especially near the building. There are two entrances and neither are lit up which can be dangerous at night. The spaces closest to the building are extremely tight and small and it's really easy to get parked in or to have your car scraped. The hallway closet is also basically a 2 inch wide tall cubby. Some positives though: It is a well designed unit. For one you get a full set up including full couches, a giant living room tv, internet that is unique to your unit, an in unit washer/dryer, a full kitchen with a built in microwave, hardwood and carpeted floors, bedrooms that come with closet space (and a built in organizer), full sized beds, a dresser, and a desk, a back yard with a fence and patio space, and air conditioning and fans in every room. They're also quick to respond and quick to assist over the phone. It's also typically cheaper than renting from another leaser because like I said utilities aren't necessarily included. You also get two parking spots!!

If I could rate them ZERO stars I would. This company is corrupt and full of scams/fraud. When my…read moreson (and 3 other roommates) moved into their apartment in June 2025, numerous things were broken, spotted, patched over, etc. One would assume they NEVER inspected the apartment when the previous tenants moved out. Then when my son moved out, they're trying to charge him and roommates all these exorbitant charges for these "broken, scratched, damaged, etc.," items that were DAMAGED FROM THE PREVIOUS TENANTS! When you call there, NOBODY ever returns phone calls. Steer clear of First Site!!! The corrupt, fraudulent company needs to be investigated!