This December of 2020 my neighbor had over a dozen trees taken down on their property, which took…read moreabout 3 days. Some of these trees were huge, and after watching on and off I approached Curt, the owner, during a break on the second day to ask if he could take a look at a tree in my backyard that was cracking and needed to be removed. I got a fair price, with the intention of having it done on Saturday 12/5. As it snowed that day, we made plans to have it removed on 12/7. I spoke with Curt about what preparations I needed to do, he said that to drop the tree I needed to take apart part of a playscape, which I did. He said that the tree being removed may brush some branches on another tree in my yard.
I was not home on Monday 12/7 when the crew came to remove my tree, although my spouse was. She paid Curt and was given a receipt after the job. When I came home after work, I went to look at the backyard, and that's when I found several issues.
First, the yard was covered with wood chippings and sawdust from the tree being cut up. It looked like a pass had been done with a rake, however I filled half of a 96-gallon barrel with what I was able to clean up. Pieces of the lattice work at the bottom of a section of privacy fence were broken off, as was a good size branch of an Arborvitae tree across from it, where they took the downed tree out. The playscape had a piece of tree spear through the roof and break a plank in half, and another piece of branch is still sticking out of the roof where it broke through. Also, I can see where the tree hit one of the railings on the playscape, thankfully it was just damaged and not broken. The tree that was supposed to have been brushed by the other tree had three large branches cut off, and there is a large broken branch remnant sticking out of the trunk.
Before I attempted any clean-up I called the phone number on the receipt, was presented with a message that any calls would be returned in 24 hours, and left a message stating that I was upset with the situation and asked them to call me back to discuss the work. I did not receive a call back the next day and called again on Thursday 12/10, as I wanted to ask what happened with the tree damaging the playscape (which had a buyer lined up for it) and the removal of branches from the other tree. As of today, 12/21, I have not heard back from Tree Care Services.
Based on the quality of their work and their subsequent lack of response to my attempts to contact them I cannot recommend Tree Care Services as a tree service. All I wanted was to talk to them about what happened in my yard and why there was damage; they could have let my spouse know before they left. The tree is down but I'm left with damage in my yard and a lost sale for the playscape due to it being hit by the tree being removed. I was going to have them perform more work for me in the Spring, and know others that are looking for a tree service, but after this episode I'll look for another tree care company.
