It literally smells like feces in this location. They open late not on time. Some of the people are…read morenice but that doesn't save it.

My experience was fine, but I didn't go inside; just used the ATM. They have a drive through ATM…read more(which isn't always a given, especially in the city) and it was easy to use since I had my phone and could tap into my account. My partner got some money out and the fee was $3.50.

The tellers are the best at this Wintrust Branch... always helpful and friendly and even know me by…read morename! I would have given them a 5 star rating except there is no automatic door opening at this location. it states the location is handicap accessible but how is that true without automatic doors? Your other locations have this door feature. I am a handicapped, older customer. Please consider this suggestion to get a 5 star rating.

I usually use the drive thru and it's always a fast experience by pleasant associates. Very…read moreconvenient location too.

My husband has been a lifetime Parkway banker and I have been a long time client as well. We were…read morethrilled when the Elmwood Park branch opened close to our home. This is such a small town bank. They always recognize me, have lollipops for my kids, and regularly are communicating with us about rates and new types of products. In the age of government bail outs, I feel secure working with a company that has stayed small and loyal to its customers.

Awesome bank offering Kasasa!! Someone who actually pays you to bank with them, cares about you as…read morea person and does not treat you like a number!!! The entire staff treats you like family and Kasasa may be the coolest checking account around!!!

This bank has really improved over the past five years. The employees, especially the tellers here…read morehave gotten much nicer. I really like going into the branch. The one drawback about First Security Bank was that they were really not up to all of the electronic stuff like the bigger banks. But that has changed. Their biggest pluses, they have a lot of drive thru lanes and a drive thru ATM. They do NOT charge ATM fees no matter whose machine you use. So that means you only pay the fee that is charged at the machine, there is no additional foreign ATM fee on your statement from First Security. Second, they are part of the Star SF ATM network which means you can use any 7-11 ATM completely free as well any other bank that is on the Star SF network. You can also make deposits at other banks' ATM's. I have used PNC Bank to deposit to FSTSB. But the biggest bonus is that they released a new version of online banking and a new app. You are now able to make remote deposits of checks using your cell phone. And, they also have the capability of ACH transfers so you can send money to another person simply by using their routing number and account number. Not even Chase, TCF or 5/3 have that. Let's face it, not everyone has Zelle or Venmo. The only two things I wish they had was telephone banking where you can call in for your balance to an automated system or the old Christmas Club Passbook accounts. They still have Christmas Club but it's a statement account. You no longer get the really nice Christmas Passbook where they print it for your in the book and you can see each deposits. Maybe they should have a special Christmas Savings Register where they can give it to you for you to write it in. Still a good bank though.

No online banking. No way to check balance unless you physically go to the atm... The hours during…read morethe week suck, I'm sorry, but people work past 4:30 pm. Maybe take a note out of the bigger banks and stay open till at least 6pm or 7pm. Maybe you should also update your systems to accept deposits outside of operating hours and to be readily available. It's 2016, get with the times.

TLDR: use the ATMs whenever you can but the counter service isn't bad and it gets the job done!…read more This location has two 24-hour ATMS and two more ATMs inside the lobby. The lobby is always clean and tidy and welcoming. The line for in-person banking can get long here at times, especially during lunch hours, but I haven't had to wait more than 15 min during the early morning and late afternoon hours. They're also usually stocked with rolls of quarters if anybody needs to do a ton of laundry! lol

Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and…read moreasked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank.

I like this Bank of America branch, the employees and managers are very nice and helpful, it's very…read morebusy but the wait is definitely not too long, they always answer any questions you have or any issues with your account.

I no longer am a Bank of America fan, they closed all their drive-up windows making it very…read moredifficult for handicapped customers and senior citizens who now have to walk in and stand in line for 5, 10, 15 mins or more to do banking. They want to convert to on-line banking but due to the amount of on line fraud and phishing scams, I do not trust on-line banking.

I literally had about 15 minutes to pop my head in and get a replacement debit card. Wouldn't you…read moreknow it, I was in and out in under 10 minutes. The woman "Agnieska" was very helpful. As soon as I walked though the door she greeted me and jumped right on my problem. She must have rushed the replacement card because she quoted me 5 to 7 days, but it came in as little as 3! I'm very pleased. If only all the locations were as efficient as this one.

Under-paid tellers couldn't care less. You'll see the same one for two-three weeks then some…read morebusiness casual poly blend transplant employee will take your checks and cash, deposit and hand you cash back. "Banking" is not happening here. It is elongated ATM with a sad twist. Dealing with the public and their money isn't some transition job! Not a profession here, this banking. Drive thru. No thanks for the corn syrup sucker. I do enjoy watching BofA profits fall quarter after quarter. I'm pulling out as I can and going to small community banks as well as online investment firms. Lobby (usually with a long wait), 3 drive thrus, drive up ATM.

Im starting to HATE all BOA.. Me getting a replacement debit card has been horrible!!! From Aurora…read moreto this location. Jose at the door told me he couldn't assist me until 430pm with no other customers here. It was 345pm. The teller Robin was dry and not helpful. I see why all their locations are getting closed down! Shitty ass workers and service.

Banks service has gone down drastically. The bank should be open at 9:00 but often have to wait…read moreuntil 9:10 or 9:15 for the doors to open. Today I went at 12:30 and the bank was closed for lunch. I do my business often when I am at lunch during this time. What kind of bank does that. Instead of apologizing for the inconvenience the bank teller was aggravated with me and the other customers who were waiting in line. Should we be concerned with the stability of this bank???

Went here for the first time to get $40 out of the ATM. Go to the drive up - there it is the ATM…read morelane with the "Open" light on, so I drive in. Put in the card, passcode entered, ask for $40 (went from $40 to $80 options - what happened to $60???) and wait. Click, click, bing bang boom, transaction finished - NO CASH! What the heck? So I pull up a little, no teller so I try to tap on the window - bulletproof glass, so that was pretty futile. Finally, the teller walks up and she reads my lips and motions as to what happened. She tells me to go to a drive up, which I did and ultimately straightened it out. I said that the "Open" light shouldn't have been on - she said there was money in the thing when they opened. Who knows? Just glad it panned out.

Horrible service!!! Save yourself the aggravation and to go to Belmont location. Tried to open a…read moresavings account for my 13 year old son and the Hispanic male working there told me I had to come back in 45 min because there wasn't someone to open account for me. When I did come back the same male told me I couldn't without his social security card and ID. I said the website states that if he is 13 verbal from guardian is enough and I even brought his birth certificate. He continues to say I needed his actual social security card. Once again I stated then why does the website say the opposite. He continued to say we need it. I then said well why didn't you tell me that before I left and came back? I then ask is there another type of account we can open. He tells me no! So I left aggravated. I knew he was full of it. Needless to say I called the other branch on Belmont, not only did they tell the different ACCOUNTS I could open for him but I was in fact correct that I didn't need his social and that his birth certificate was more than enough!!!

They are so slow you wait for 15 mins in the drive Thur…read moreEvery time I come here it's the same thing no matter if you inside or not you wait a long time and some of them don't even be doing nothing but standing and talking this place need to be under better management I wish I didn't have to come here