Visited this business for the first time yesterday. Was referred by the VA to get an updated…read moreprescription. From the friendly staff at the front desk, to the technician who checked me in and did the preliminary stuff, to Doctor Shonda Wood, I couldn't have been happier. I was treated with respect, professionalism, and friendliness. Everyone was super knowledgeable and completely on task during my appointment. The only interruption was when I had to use the facilities. My only recommendation for this business would be to upgrade their computer program to allow new clients to fill out the paperwork required on line prior to the appointment.

I went to one of the Optometrists in town who have a really beautiful dispensary (polished wood and…read moreexpensive designer frames prominently displayed along the walls); because they carry the exact brand of really sweet (expensive . . . designer) frames I like. We are talking a $900+ pair of glasses. I was a bone head and lost the pair I had, so I really needed an immediate replacement; as the prescription in my "emergency" lenses was a bit off. The optometrists are great guys. The staff are wonderful people. But their supply chain stinks (and I'm trying to be nice). My perception (and I'm a savvy business guy) is they offload everything to a wholesale laboratory where they apparently have NO swing; or, worse, they suck-up poor performance to get the best price point. The quality of the product delivered is acceptable, but they can't deliver in a timely manner. FYI - this was my second . . . and last . . . time to suffer through the seemingly never ending wait. Hey . . . I liked the people and frames. But never again. I hope the few dollars of savings are worth the tens of thousands they are going to lose; from me and everyone I am going to tell my tale. Because after nearly a month of waiting . . . I pulled the plug and told them to forget it. I went back to the guys at Dawson's; who have never failed me. And yet again . . . Rick and Larry delivered. I got a new prescription, an awesome pair of high-end digital progressive lenses in my favorite frames (which they don't carry, but we got around that), with all the fancy coatings, a new pair of Maui Jim digital progressive sunglasses, and new lenses for my "emergency" single vision frames; so I can see the super thin daily wear if I lay them down in plain sight (plain sight for someone who can actually see). I went in late Tuesday (after telling the other folks I was done) and had the "emergency" lenses the next day; so no more headaches. The prescription Maui Jim's were ready Friday morning. And they are awesome! The lenses for the daily wear were ready before lunch the next Monday. And it wasn't because I was spending way too much money. While I was discussing the purchase, that still has my wife angry with me, Larry told me to wait a few, quite a few as he didn't rush it, minutes while he assisted a woman figure out a good pair of glasses that would fit her very much smaller eyewear budget. They treat the folks with a tight budget just the same as an idiot, like me, who can spend way more than seems reasonable for eyewear. These are good people. I will never again stray. Go give them a try. They will earn your business. And no . . . they didn't give me a discount to write this. I'll show you the credit card bill! But I got what I paid for . . . product and service!!