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Cabin On Bogue

5.0 (1 review)
Open • Open 24 hours

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5 years ago

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Holiday Inn Express & Suites Greenville - Nasty water

Holiday Inn Express & Suites Greenville

(18 reviews)

$$

had one of the worst customer service experiences I have ever encountered at a hotel…read more I contacted the Holiday Inn Express & Suites Greenville, MS to reserve 14 rooms for my family, the majority of whom are veterans. I first spoke with General Manager Mary Williams, who told me the rooms were available, confirmed that we could receive the government rate, and explained that each room would be reserved independently because of the veterans' status. She then transferred me to the front desk to complete the reservations. I spoke with Janiya Johnson for approximately 34 minutes while she processed the reservations. During that call, she contradicted the General Manager and stated the rooms would instead be reserved as a group. Despite the inconsistency, she assured me that all 14 rooms had been successfully reserved and told me she sent the confirmations. Based on that information, I informed my family that the rooms were secured. Nearly two hours later, Janiya Johnson called me back and stated that while she was reserving my rooms, another manager was simultaneously booking rooms for a different group, and the hotel was now sold out. I reminded her that she had already confirmed all 14 rooms were reserved and had sent confirmations. When I reviewed the confirmations, they reflected only four rooms -- not the 14 rooms she explicitly stated had been booked. When I questioned the discrepancy and requested to speak with a manager, the call was disconnected. A few minutes later, Mary Williams called and claimed there had been a "misunderstanding." She stated that if I had confirmations for all the rooms, the hotel would honor them, but that the hotel was sold out. This directly contradicted the information she originally provided when she told me the rooms were available and transferred me to complete the reservations. The entire experience reflected poor communication, lack of coordination between staff, contradictory information from management and front desk personnel, and extremely unprofessional customer service. Most disappointing was that this confusion affected a large family group that included veterans who were traveling based on assurances from hotel staff that accommodations had been secured. I understand mistakes happen. What is unacceptable is giving customers conflicting information, confirming reservations that apparently do not exist, and then failing to take accountability when the error is discovered.

Over priced, dirty water, phone doesn't work, TV didn't work, I would never recommend.read more

Cotton House,Cleveland, a Tribute Portfolio Hotel - Didn't leave a tip because the maid took the tip the day before and did not clean the room, or refresh towels, or soap.  So they did this...

Cotton House,Cleveland, a Tribute Portfolio Hotel

(35 reviews)

The hotel staff were friendly along with professional. The rooms were clean, well lite,…read morecomfortable, quiet, with great views of outside (depending on your location) along with the bedding I just sunk into every evening; was so inviting. They have two restaurants to choose from; lobby and an after hours rooftop experience for those looking for a little something extra. It too was beautiful. However, I would be amiss if I didn't share my food experience at The Staple Restaurant in the lobby for breakfast a couple of times. I happened to meet the chef "Rico" while I was waiting for my espresso one morning. Such a nice guy with a humble personality. He encouraged me to try his homemade biscuits he made fresh daily. So, on one occasion (after seeing a colleague order this), I tried the Handheld Fried Chicken Biscuit and hash browns with hot honey sauce on the side. The homemade biscuits that this chef makes will make you swoon as your eyes roll back in your head--just the right texture, light, buttery, and hot; what a combination. The problem (depending on who you ask) is that it's hard to eat just one. I watched, with humor, one morning as a baby (around one year old) held one of the chef's biscuits in his tiny hands and tried to stuff the whole thing (as they do) into his mouth. He eventually realized that it was not going to work. So, he broke off small sections and devoured that biscuit; it was so funny to watch. On another occasion, the chef happened to see me and encouraged me to try the biscuit and gravy. Wow, the sauce he makes to go on top is downright "good eating". Another thing I appreciate is that the restaurant knows how to properly cook bacon as opposed to serving it half-cooked; yuck and yikes. It's always crisp and tasteful to the palate. Lastly, the handheld chicken biscuit is not for the faint of heart. The chicken is cooked to perfection along with the biscuit, hash browns, and hot honey sauce on the side. Make your way there if you have not been. You will message me and thank me for the great food, atmosphere, and southern hospitality of the staff along with an amazing hotel stay.

WOW!!! What a beautiful hotel! From the moment you walk through the doors, you're instantly amazed…read moreand impressed. It's rare to find a hotel where the entire property is maintained at such a high standard. Every detail reflects the pride and dedication of the management, housekeeping, and maintenance teams--they all deserve recognition for doing an outstanding job. The cleanliness, upkeep, and overall atmosphere are truly 10/10. It's clear they care about providing an exceptional guest experience, and it is genuinely appreciated. This will definitely be my new place to stay whenever I visit Cleveland, MS!

Cabin On Bogue - vacation_rentals - Updated July 2026

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