Dreadful "customer service ". You can only speak to AI and not a living breathing person. I changed…read morefrom ATT to spectrum huge mistake. ATT was a picnic compared to spectrum. HOW TO IMPROVE? PUT A PERSON ON THE PHONE!

PLEASE DO NOT GO WITH THIS COMPANY UNLESS YOU LIKE BEING SCREWED OUT OF YOUR MONEY. TAKE IT FROM…read moreANOTHER PERSON THAT HAS BEEN SCREWED FROM THIS PROVIDer. THEY ARE SCAMMERS. If I could destroy spectrum I would. They sent me a used phone when I bought a new one. It was locked with pin number. I was sent to office to another office then back to the 1st office and on and on. I received a locked phone, called to get it unlocked but spectrum personnel insisted they get a new out immediately. I did not want it and protested. But having cancer I didn't feel like arguing. They bullied me into accepting it. So I got the phone that supposed to work but it didn't WORK EITHER. BATTERIES PLUS THE NEW CONTRACTED FIXER FROM SAMSUNG WOULDN'T FIX IT either EVEN THOUGHT THE 2ND PHONE WAS NOT RIGHT. It would not accept the SIM card. So the repair man said I'd have to pay $200 to repair a BRAND NEW PHONE! I GOT VERY SICK the next day. Went to hospital. Was in a coma 3 mths. I OFFERED TO PROVE IT. Got out end of Sept. By then 14 days turn around was up. I appealed and they took back the phone. Now here's where they get you via a scam. They tell you to send it back. NOW THEY HAVE THE PHONE AND YOUR MONEY. THEY MAKE YOU PAY THE TOTAL AND WILL NOT BREAK IT UP OR THEY SHUT YOUR PHONE OFF. I did but according to them I sent back the wrong phone. The phone they forced me to pay for or they would shut off my phone that I needed so badly because of Dr's calling me for the three of us. My HUSBAND has end stage Parkinson, my daughter has a trach, lives off oxygen and is downs syndrome. Spectrum people are parrots who just spit out policy and procedure even though these issues will be resolved to their satisfaction. You pay for the phone, send it back, they don't refund it and you can't get it back if you want it and you just have them $1200 for a phone they won't give you back. Or refund you. B@stards. At first they would give me half back but then a higher authority decided I would get $100 credit based on their rules and procedures. It's all set up to go in their favor because they tell you if it has no scratches or anything wrong with it is how they decide to refund you. The returned phone was still in the box and complete yet, spectrum says it has scratches and was the wrong phone. This is total bullshit! I never wanted the Damn phone. They don't care if you've been sick and ridiculed about my hospital stay. They made fun of me having cancer. Now I just get no phone not even half my money back. These people are the ultimate scammers. I've been with them and the previous companies that owned this company 33 years. Since they've been doing cable and I could get it where it lived. They just don't care about your loyalty nor your payments being on time every month. They are so big now they think they can't be took down. Based on what I'm seeing here, they're are thousands who are disgruntled. I am looking for another cable company and another phone company once I finish paying if the phones I have had to last to be fixed. Every phone they've sent me has had to be fixed. I've had to pay for them to be factory reset a number of times now because they just are pure junk. These I could have bought on Amazon and they would have worked for a lot less. Fool that I am and having cancer brain I did not think about it. I won't make that mistake again. If people keep spectrum eventually they will scam you to. They are a dirty monopoly. I thought tmobile was bad. They could use lessons from spectrum on how to scam. I won't ever buy another phone or other electronics from another phone company. I pray that every one else abandons spectrum as fast as they can and this company goes belly up. I hope to live to see them fail miserably. They are crued and evil and the customer is no longer right. Spectrum is. Here's another thing. They discriminated against me because of the color of my skin. They enjoyed it also. One girl flat out said I was the wrong color. Now that the majority of people are black that works for spectrum., white people are treated shitty. You will never get a decent review or refund. You will be scammed and screwed. Once I have the phones paid off I will leave them. Spectrum needs a wake up call. I'm just the person to see it happen. SPECTRUM EMPLOYEES ARE CRIMINAL AND ARE ALL TO HAPPY TO KEEP YOUR MONEY AND THE PHONE EVERY Thing. I got English speaking employees finally and they are ruthless. So much brainwashing. Spectrum is the worst phone company ever. Cheryl

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

I do not recommend this company. The customer service is horrible....on two occasions the…read more service technicians did not even show up for scheduled appointments....and then showed up when not scheduled.

The service is horrible and the customer service is even worst. I have had approximately 20-25 days…read moreof viewing time in a 30 day period. I pay for TV all the time, not some time. They lock you into a contract, charge you to have repairs of $8.99/month because they know it is going to go down. I am seriously considering getting out of the contract, and paying for high speed internet and purchase fire sticks and roku players. At least the wifi works all the time. Worst service ever and ATT does nothing to make the customer happy anymore, just take their money.

Called tonight because service is out again, it rained 12 hours ago…read more Technical services said there was nothing to do but schedule a service call, since they can't make it work when it's cloudy. Amazingly they tried to upsell me into buying device protection for my cell phones and tablets. They can't make their basic service work and they're trying to get me to give them more money for additional services? Fuck you AT&T you assholes! Handle your business before you upsell, you douchebags. I wouldn't trust you with a wet fart let alone my cellphone. Cut the cord!!!

Great Sales and Service on DIRECTV Satellite that I purchase from Mid America and they were…read morewonderful to work with. I feel that we got they best deal for the money and they installed the Satellitte and DIRECTV equipment the following day! Thanks MidAmerica Satellite for my new Directv