The receptionist for the Xray imaging is so daft, she's an absolute disgrace to the health service industry. I've worked in her line before but Good Lord she takes uneducated and crap service to a whole other level. Just to start off, I was going in to get some ultrasounds done as I was having some issues with my ovaries. She called me on Friday July 22nd when I was at work to (for what I assume) confirm my appointment. I missed the call but did not bother calling back when I got off work at 6 since a) they were closed and b) I had already confirmed with them I would be there when I made the appointment (and would call 24 hours prior to cancel) on the same week Monday July 17th. Today, which is when my appointment was, I arrived 4 (yes, you read it right.. FOUR) minutes late to the appointment and this lady lost her freaking mind. She called me at 3:02 (my appointment was at 3) but I dropped the call as I was parking. I ran inside and beside she even took my requisition she berated me for "purposely ignoring her calls" and "not having voice mail". When I told her I was at work the first time she asked me why I didn't take her second call. When I told her I was driving/parking at THEIR CLINIC at the time she insinuated I should have taken the call regardless of whether I was driving. So fine, I apologize because we're even more late because of her bs and she takes down the requisition info, then tells me to sit in the waiting room and "not to go anywhere anymore" (lol what? I didn't go anywhere in the first place). Because of her, I had an anxiety attack when I was getting my ultrasounds done and the radiologist couldn't understand why I was so frantic and twitchy/shaking, and kept reassuring me that we were almost done because she thought I was in a rush to go somewhere(the reason the review has any stars at all is because of the kind radiologist, who was so gentle and calm despite the atmosphere I was giving off). When we finished, I opened the door to return to the main office and I didn't know the door swung shut on its own so when I walked through, it slammed shut. The lab receptionist just remarked "wow" because she thought I did it on purpose while the imaging receptionist I was talking to just shook her head over and over again until she was sure I saw it. I still needed to speak to the receptionist about forwarding the results to my family doctor so I waited at her desk while she finished whatever she was doing. When I told her about sending the results to a second doctor, she berated me again for not having the doctor write "cc" on it even though the doctor who wrote the req said to just mention it verbally (and given I was once a medical assistant I know that this is just a formality... So she's giving me a hard time just because she could). Overall, the imaging receptionist has absolutely no regards for anyone's safety and uses the patients as an outlet for her frustrations. Ew. read more

Cachet Center X-Ray Ultrasound - The rude imaging receptionist heading to sdm after my apt. She couldn't even look me in the eye once she was outside of the office. - Markham, Ontario