Great place to go for high school and graduation photos, not many companies offer all the cool stuff they did. Friendly photographers too!

Terrible experience. Times are overbooked. Many staff did not know what to do, or what to do next. I paid for all of the digital images prior to the sitting. Images have still not been uploaded to my account and it has been three days. No privacy when taking pictures. Students and parents standing all over the place. We were there for almost two hours and most of the time was waiting. Very disappointing. read more

We never before paid more than $150 for a student portrait package. Other studios included the session shoots in the final price, and their packages had numerous prints in at least three sizes. Then came CADY, which we had to work with because our county school district decided so. Otherwise, our son's photo would not appear in the yearbook. CADY charges a premium for (much) less-than-premium packages. Read more in the attached images. read more

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I already left a one star review on Google, and I'm doubling down here. Mediocre photos, price gouging, an absolute scam. Sending you home a portfolio of photos that you don't order and are expected to return or they entrap you into $150 fee. It's an absolute joke on the back end and the front end. The website is glitchy and misleading while the studio is absolute chaos I can't believe the school district decided to work with this company. read more

BEWARE----They withhold cap and gown photos until Spring if your school does not use them for the yearbook. I was told I'd receive ALL images in 7 days if I purchased the digital package when checking out today. However, I found out too late this isn't the case. I will need to pay an additional fee for the cap and gown pictures. This info is hard to find and when I asked for a contract to be sent I was unable to open it. Very Shady- I was there for Senior Photos- I would expect the cap and gown to be included with spending almost $400! It's senior/graduation photos!! Also, they do not honor the discounts listed in your session package. If you call and ask questions and request an email explaining why they won't honor your discount and explain the cap and gown ordering they hang up on you. What a scam! read more

Senior portraits were mandatory at CADY. Paid additional fee for artists touch and no retouching was done and told there was a higher tier of retouching that cost more. Purchased a digital package for $250 to be later told the $30 credit promised could only be used for additional prints of over $150. Really sneaky and deceptive practices and feel overcharged and unhappy with the overall experience. Customer service is a bot and no phone number available to call. read more

My son had his pictures taken mid June. We were told that his photos would be touched up to remove blemishes. NOT THE CASE! Been calling nonstop to fix the issue and pay the up charge. Now almo 2 months later still being told that they are having issues with my request. This is ridiculous! No kid wants to have blemishes for their Sr. Pictures. Shame on you Cady! I am so disappointed that you are not fixing the problem and giving me the runaround! High schools need to think twice about using this company. I've paid $250 for digital prints that downright sucks. You need to do bette! STOP having your associates lie when selling packages! This is my third graduate and by far the WORST experience with Senior Pictures. Will most likely have to suck up the loss of $250 and take him to a real photographer for his Sr. Portraits! Schools need to find a new, honest vendor!! read more

1 star should not even be an option! 0 stars for them before actually making it to the photo session's. This company is a scam, scam, scam. Cancel now & don't look back. Shame on our schools for making this seem necessary for everyone that has a senior in High School! By the way, they will keep any money you have already put down as a deposit & will say it is a credit to use them in the future, no matter when you cancel or try & change your appointment date or time. read more

BEWARE, CADY IS SHADY!!!!! Terrible experience. I resent my school district for putting parents through this unnecessary scam! Total trick pricing; you are not told upfront you cannot leave your session until you pay for either a digital package or $50 toward a future package. Oh, but wait there is more BS to sort through,... that $50 cannot count toward cap & gown photos. You are being held hostage for a package you likely do not even want as it's minus any cap & gown photos. Please note all of this is after paying a ridiculous sitting fee. Our session was totally overbooked, full of terrible communication, & we were passed around to about 6 photographers in 2 hours (4 different pictures/backgrounds). The photographers were very kind, which was the only positive part of the day. I wish I knew so I intend to spread to word. I would contact your districts & ask if you have other options!!! read more

The overall experience with CADY started last year when I ordered my granddaughter school picture. It came out dark and when I asked for a reprint, no response. Senior pictures were not good and the process of ordering a package was limited and expensive. Now I just got charged for an unauthorized charge. Do not use this company, what a rip off. read more

Overpriced, it was a mess. Very unorganized. Students and parents just waiting, no direction in place or schedule

i'm sorry but i'm still having a hard time understanding why digital photos are $160 all yall did is put a low quality beauty filter on the photos, to edit out messy hairs is an extra $50 for what? The company is greedy for money. read more

Cady was absolutely highway robbery and should be ashamed of themselves. $400 for highschool photos just to get the digital prints and they only sent half. Quality was ok but nothing special! Some photos were not centered. read more

Worst company for senior pictures. Everything is so difficult from scheduling to setting up a time to view pictures that you can't order unless you meet with them. I have never dealt with a more incompetent company and making everything so difficult. I would stay clear of this company because they will not let you see your proofs until you abide by their rules. read more

CADY is very unorganized and not very professional all things considered. We went for our daughter's session, she took all her pics, we went back a week later for the presentation, someo fher senior pcis with pearl necklace were missing, we were told they would talk to production and have us do a virtual session so we do not have to come back tot he studio again, we never got a zoom link the presenter stated he would send us. We called and were told they are still in production a week later. Really? Then we got a an email stating to come i again to view the presntation again. We called to make sure the missing pictures were found and ready, we were told they only found 3 and they need 5 so we need to set up a re-shoot. again Really, let's just look at the 3 you have. No call backs, then out of the blue we get another email to come in for a presentation with a time already picked for us, no commination if that even works for us. We still don't know if they truly found the missing pics and if they are even out of production whatever that means, this experience has been horrible after the initial shoot. Let me not even get started with the insane prices they charge for everything. We just want to view all the pics we took. Is that much to ask for a professional studio??? Not very professional in my opinion, Lifetouch was way easier, better and cheaper. I would love a call from someone that can do something to help us. read more

I will not even give one star but it made me put at least one for the review. This process has been frustrating from start to finish. Complete scam and rip off. Do not get pictures taken here. I wish I would have read the reviews prior to going because I would have stayed clear. The other reviews are spot on. Phones are currently shut off due to high demand of calls and tells you to call back again and hangs up. I have made previous calls and at my presentation discussed my issue. I got a customer service person earlier this week that told me she had to transfer me to another dept but they weren't available to take my call. What? Still no call back. This company is a nightmare! read more

1. While scheduling online, I had additional questions, but they never returned my call. 2. They insisted on a pose that was not my son's style - of course, we're not interested in those pictures. 3. As part of the checkout, they had me complete a survey, while hovering over me. I imagine others responded similarly under the "pressure," so the data is flawed. 4. Package options are limited - if you choose the one that is "flexible", the site doesn't truly allow you to adjust the photo sizes. 5. This package explicitly excludes the gap & gown photo. 6. There is a $20 feature that enhances and removes subtle blemishes. I didn't want this, but there was no way to opt out. It wasn't worth the effort or time. 7. I declined the portfolio, but it's their policy to send it, which includes the photos with the unnatural poses. So.....$230 for one picture. Why did I still buy it? Because, how do you not buy your child's senior photos :) ? In hindsight, we should have spent a few hundred more, bought him a tux, and taken pics ourselves. BTW, this is my first yelp review. Happy New Year! read more

This company and their process is beyond upsetting. You are forced to buy a huge package of print pictures which you will never do anything with! All you want is maybe 2 or 3 digitals so that you can do evites, posts and print out whatever the heck you want at home. Once you purchase the ridiculous package w a million prints, it does NOT include the Cap and Gown!! Isn't that why we are there? Sooo another $169 to find one cap and gown picture package that has a digital download option. You must pay for ALL, when 7 out of the 9 are terrible. It is a shame, the actual experience at the studio was less than satisfactory. The photographers are nice, but they do not know how to adjust. I wanted a few outdoor photos, and even though the sun was directly in my son's face, she did not want to relocate because "this is where we take this shot." No sorry. I can not believe that all of the high schools in our area have signed contracts with CADY. Pricing is insane read more

Great employees! Go above and beyond and make you feel comfortable. Photos were awesome!

Awful experience. From the beginning, ordering the packages alone was a nightmare. In the very beginning you were forced to choose a package for the yearbook pic. I chose the cheapest one and when I got there, I was informed I chose a large package with many poses and outfit changes. I did not, and at the studio they offered to "fix" this for me. The rest of that picture taking experience was ok at best. No rhyme or reason behind who they chose next in line for pictures, they for sure weren't keeping track of who was "in line". We left and got the first proofs. I did not opt for the retouching package as they said light retouching was included. This was false, not a single inch of these photos were retouched. I ordered the all digital package and surprise- the cap and gown pics were not included and released at a later date for an additional few hundred! Again I ordered the all digital package yet a "portfolio" was mailed to me around Christmas. Because we wanted to do retakes and it was the holiday season, I didn't read the fine print where the stated this "portfolio" that I did not order would be charged to my account if I did not return it within 60 days! Def not quite 60 days later, a $233 fee hits my account and I get a "thank you for your order" email. I DID NOT ORDER THIS TO BEGIN WITH! I did the chat customer service which basically told me to call the customer service number. I called, and the background noise of this customer service line was so intense I could not understand a word the guy was saying. Almost like it's done on purpose so you hang up. He basically told me to send this portfolio back to UPS and they might start my refund. So now I'm out $233, I have to take the time to return this portfolio to UPS, and I have to find a new vendor To take graduation pics after spending hundreds on digital copies which none of include cap and gown. I would give no stars if I could. Avoid at all costs. Go to your local shop. Editing to add- Cady has since reached out several times based on my review. They DID resolve the portfolio issue and refunded my money. I left suggestions for them about their confusing marketing materials and practices, so hopefully they will listen to our issues and change but still hopeful I'm not forced into this with my other kids for grad pics. I am glad they resolved my main issue. read more

The employees were very nice don't get me wrong, but there were many issues regarding my pictures. Firstly, I received my pictures in the mail to find out my bright shirt was clearly showing from behind the black drape, a piece of my hair was sticking up, and my necklace was turned around showing the chain instead of the charm. I understand mistakes, but it would have been helpful if there was a mirror, we could see the photos, or the photographer made me aware of the situation. It is just frustrating because now I have to retake my photos over something that could have been prevented. Another issue is the fee. I don't agree with there being a fee just to get pictures taken, even if you don't end up liking or buying them. read more

My rating is regarding the professional staff, not the photographers. They charged a session fee for students school portraits. Never has a studio charged that fee. I wanted 2 poses for my daughter senior portraits, the drape & cap/gown. They charged me astronomical prices for the drape & the cap/gown pose isn't included in that. There will be another ridiculous fee once that pose gets released closer to graduation. I am now almost $500 into this & I find that to be insane. In an economy like this where people are living week to week & trying to survive a family with children, the cost of school photos should not be a financial burden like this. I would never recommend this company for school portraits!! read more

This is the WORST company to deal with. They are extremely overpriced. The pictures are less than average quality and they want you to pay $800 for them (which you don't find out pricing until after they are taken). After spending 5 hours at the studio, they demand that you come back to the studio for another hour to view your pictures. If you don't pick out what you want at that presentation, you won't have access to view the photos again. Biggest waste of time and money. You would think if you call a company and say, "I'd like to view my pictures and place an order" they would want to accommodate you. Every parent I talked to in my school district had problems with this company. RUN, GET YOUR SENIOR PORTRAITS DONE ANYWHERE ELSE. read more

Poor customer experience, overpriced photos & terrible internal process led to an awful overall experience with this company. Studio looks top notch when you walk in (great marketing) and the picture sessions are well run & staff is friendly during the photography session/1st encounter. Once the session is over is when the headaches begin. All internal process are run out of Georgia so there is no direct way to get in touch with this location. They don't even have a phone! You go round and round with no resolution. Photo packages are approx $900+ or $60 a sheet, they submitted the wrong picture for yearbook of my daughter which was never authorized, getting a preview session took over a month, & I spent over 8 hours on the phone with cust. service in addition to driving in person to the store twice to speak to someone (no phone at store to connect) trying to resolve numerous errors. I have been so frustrated with the experience I have decided to get pictures retaken elsewhere. Premium pricing should deliver a great quality product and customer experience and that is not what you get here. There are a lot of high-quality photographers with amazing service. Schools should steer clear! read more