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    Cafe Havana

    2.0 (3 reviews)

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    12 years ago

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    Costa Coffee

    Costa Coffee

    2.0(2 reviews)
    0.2 mi

    Costa in Waterlooville has wonderful staff and very welcoming atmosphere, but today I saw their…read moretrue colours. I had just came out of shopping when me and my Fiancé I could've gave them a 5 star, but as I was asked a question about my Fiancés coffee by a member of staff I was interrupted, by another member of staff very abruptly. They then proceeded to interrupt me once again as I was about to pull my wallet out to pay, as I did they told me to pay again which once again was very abrupt. (It wasn't busy by the way) The staff looked as though they were bothered and didn't want to be there. As another member of staff who was wiping down the sides placed my tray on it. It added suction to the tray, which as they placed the coffee on it added more. As I picked up the tray it didn't move which caused my coffee to spill, instead of offering to refill it as it says on their signs "If your coffee doesn't make you happy we'll make you another one!" They looked on and I swear I saw another member of staff sniggered. Although this happened I enjoy the atmosphere in there, but unfortunately staff behaviour and service failed this. So unfortunately I give it a rating of 2 Stars

    Queue to order, queue for your over-priced, luke-warm coffee served by someone who really couldn't…read morecare less. In future go to Greggs a few doors down and get a piping hot coffee to-go for a fraction of the price served by one of their friendly staff.

    Relentless HQ - Seafood is a must in this restaurant!

    Relentless HQ

    3.0(3 reviews)
    4.1 mi

    Had the tomahawk steak and half lobster, so much food but cooked perfectly and was sooooo good. The…read morebutter for the lobster was not classic drawn butter so made it different for the lobster, but still good. The service was good. Friends chair broke and all the offered him was a free gelato lol

    ABSOLUTELY TERRIBLE...disabled loo was smelly, filthy and being used for storage, with a lock that…read moredidt work. On coming out and unsucessfully struggling to try to get into the other loo, a middle aged waiter saw me struggle but didnt help. I asked /stated the disabled loo door was broken and he stomped in there to prove if what I was saying was correct and then immediately came out merely saying "yes it is" but offering no apology or help, he was just extremely rude. I was made to feel embarrassed at having to use a disabled loo and as such unwelcome. On returning to my table our drinks had arrived but I told my husband I did not want to stay and eat and asked if we could leave. On seeing me a little upset both my husband and the 4 other diners next to us all stated their disgust as well. On leaving my husband went to pay for the one glass of coke I had sipped a little off and the waiter even tried to charge him for an unopened bottle of still water he had only just put down, which we didnt even have glasses for ! He didn't even speak politely then, nor seemed surprised we were leaving (which seems a bit of a trend from other reviews) There was most definitely no offer of apology, in fact he was just out and out rude. What a nasty horrible, little man who obviously thinks it's completely acceptable to behave like this towards customers. I really don't understand how this place can justify prices more expensive than the Ivy in Winchester when it is at best tired ,dirty with extensively ripped and marked seats etc with waiters dressed in old Jean's. There was also no obvious covid cleaning regime, (which the loo would back up) nor any use of the track and trace system. We went to another lovely place around corner and on chatting to the manager there and then again in a shop it was confirmed my all that this individual is known for it and they ' have people moaning all the time about him, even the solent management want rid of him' Be warned and avoid like COVID

    Cafe Havana - coffee - Updated September 2026

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