I never write reviews. If I could give this store a zero rating for their customer service, I…read morewould. I must say, this is one of the worst experiences I remember having in a boutique store. I have been shopping in this store for many years now and spent lots of money. I usually buy my gifts early, especially during Christmas so that I can take advantage of the selection. The owners Marina, and the other senior woman that works with her with the blond hair would not do an even exchange for a Christmas item. I had purchased 2 ornaments by mistake, 5.99$ each, and all I asked is if I could exchange one ornament for a Christmas napkin which was the same price. Its not like they were going to lose any money. The owner and the the blond senior lady at the cash both said no, no exchanges on Christmas items. She said we have never bent the rules in 30 years and we are not about to do so now. Wow, what great customer service! Especially considering the fact that on boxing day, a student employee told me to come back after boxing day, since they don t do Christmas exchanges on boxing day, which is completely understandable. Its not the money that bothered me, its the principle, and their horrible attitude. The owner and the blond woman that works with her were both extremely rude, they seem bothered, and unfriendly. The other day when I was waiting in line for boxing day shopping at their store, I was talking to another customer waiting, she said, the store has gone down hill, and I could not agree more. If the business is too much, and adjusting your inventory for a straight exchange for the same price is too much of a hassle, not to be discriminatory, but maybe its time to pass on the torch to a younger generation. These women are stuck in their old fashion ways of doing things. They need to realize they need to up their customers service with the times, be more flexible, and make exceptions when it makes sense, in order to keep their customers happy and coming back. Remember word of mouth gets around. If not, it may be time to retire, as I noticed during my Halloween shopping at their store, they ( when I say they, I mean the owner, and that blond senior woman that works there), they looked fed up of customers already. When I asked one when the Christmas decorations were coming out, she just nodded her head and rolled her eyes, like she was saying in her head, let me get through Halloween first. I went across the street to the new store that opened called the Zone Maison ( this is a small chain boutique store, they have others in Montreal), and what a difference in the staffing. The employees and owner really care about their customers, they have a positive attitude and they are more flexible. with their policies. This may be one of the reasons for the store owners frustrations and bad attitude. For many years, Le Panier was the staple store in the Pointe -Claire village, now they have a competitor that sells beautiful items, and has friendlier staff with more flexible policies. Do yourself a favor, its not worth the drive if you live outside of the west island, their Christmas selection this year, was horrible, compared to previous years, another client in the store noticed this as well. The owner blamed it on supplier issues, while Maison Zone, that sells similar items didn't seem to have supplier issues. The owner and the blond senior woman that works with her, (I don t know which one was worse, I would say the blond woman had a serious chip on her shoulder) needs to put a smile on her face, and pretend at least to show she likes her job. Life is too short to be this inflexible and bitter when you are running a business! Remember things don 't last forever in life, and its your customers that made you! Ps. Please read the low class review on google reviews, with the comment about the shopping bag! This store is not deserving of our business, if they continue to be this inflexible, especially with their customers that have been giving them our money for so many years! Shame on you!

Headline: Win the Battle, Lose the War…read more We just spent $100 on gifts at this store. When we asked for an extra bag, the clerk wanted to charge $1. This store has a lot of interesting and cute gifts. We've been in there half a dozen times in the past three years. However, our recent experience causes us pause.

I absolutely love moonshadows. The staff is friendly and knowledgeable and what they don't know…read morethey will look up in their books for you. The ambiance is perfect for their store and I've never met someone who was displeased who has shopped there! I definitely recommend this store

Moonshadows has got to be my favorite place to be. Every time I go in I automatically feel so…read morerelaxed, the smell of incense and the sound of the music. I usually end up buying more than intended because there are so many beautiful, new and unique things, that I can't help thinking "maybe one more, a CD or maybe a dream catcher." Everyone is so nice and welcoming. I even recommend getting an appointment for a reading.

Very nice place to visit. All products are hand picked from different regions in the world. If you…read moreare looking for a unique accent furniture items, wall decorations, brass or copper lanterns then this is the place you should head to. Note that each piece has only one copy and is handmade so you might not find it again if sold.

From the owner: Check out Maison Fusion eclectic collection: Accent furniture, wall decor, Lighting fittings,…read moreLeather goods, clothing, accessories, jewels, perfume and scented candles, and much more. Every piece was carefully hand picked and brought to you from all around the world and is handmade by skillful artisans.

Perfect spot for getting Montréal/canadian gifts, the merchandise is tastefully representative of…read moreCanada, some are very cute! The owner, Mike, was a super nice guy and gave a a discount just for smiling :) 100% recommending this place for souvenirs.

We were here at the end of November. There's quite a few souvenir shops in the area…read more It's small and quite narrow, but it's wall to wall with every imaginable souvenir you could think up of. I was looking for some unique sweatshirts or items for my niece and nephew. Nothing really stood out as special or unique, but you can get a standard sweatshirt here or mug or something for sure. It's was a curious walk through for us, but it's always good to check out other stores just in case.

I ordered a large get well fruit basket with some chocolate dipped strawberries in it. What was…read moreshown online and what the recipient got were drastically different. The white plastic sticks seemed to be the main attraction instead of the fruit. The sticks were bare at the bottom and the fruit was unattractively displayed. Such a disappointment! Definitely not at the standard that this company claims.

From the owner: Fresh Fruit Bouquets and chocolate dipped fruits, including 100% natural fresh Smoothies and treats…read moremade from real fruits. Delivery in all Greater Montreal. Créateur de Bouquets de Fruits frais et de fruits enrobés de chocolat. Smoothies et Yogourts glacés 100% naturels, faits avec de fruits frais, jamais congelés. Livraison dans tout le grand Montréal.

Order a bunch of bags a couple of months ago and they shipped it to somewhere in Canada instead of…read moreCalifornia. Decided to order again on Monday and then they wait until Friday to tell me that they can't ship orders to the US. Like why did you wait 5 business days to tell me? You couldn't have cancelled within 1-2 business days? If you can't ship to United States, then why did you let the transaction go through. What a terrible company. They wouldn't even compensate me for their own lack of professionalism.

The coffee was good. That's all it was. Not too good. Not impressive. Just ok…read more Expensive. Yet they use cheap milk. I wonder why do cafes do that! The white wall behind the barista. Was full with coffee drips, drips, splats, that have been there for ages. Not the impression you would have from a boutique cafe! Oh. Let's not forget the open air uncovered pastries with at least 6 flies just dipping their dirty feet in them. Come on. A coffee that is expensive. Be clean. Be true to what you charge. I'd give it a star. But the coffee was ok.

We bought 3 pairs of mocassins here (and a couple pairs at Iron Horse too) over 10 years ago. And…read morethey're all only NOW starting to need replacement. My bf's pair in particular is getting to be in dire need of replacement. I decided to surprise him with a brand new pair for Christmas, though he knows I'm in the process of knitting him a pair of slippers (which will be rightfully ignored with the new mocassins!) Needless to say I wasn't going to bother with some cheap a$$ faux mocassins somewhere else, I knew I had to find the place we originally bought them. I could not remember the name of the place nor exactly where they were in town and so instinct was my driver. The first turn was right, but then I lost myself somewhere down the unmarked residential streets of town and had just resigned myself to heading back home over the bridge, with the intention of just telling my bf about the thoughtful gift I couldn't quite get on Christmas morning. When what to my wondering eyes did appear: " Wolf's Den, Mocassins, Gifts, Beads etc. ", instinct took the wheel and signaled left and turned in. I was not at all on the road I remembered it being on and first turned down. I had only gotten there because I got lost and decided to give up and go home empty handed. Christmas miracle folks. I walked in.. And knew I was in the right place. The service was fabulous, they were happy to hear my tale about their mocassins lasting over 10 years and to help me find a brand new pair. Then they told me it's an extra 10% off (on top of tax being included) for the last week before Christmas sale! They totally could have charged full price and I would have been happy to oblige. On top of authentic mocassins at super reasonable prices, they also sell plenty of beading material, furs for crafting, jewellery, clothing, souvenirs etc. Definitely worth checking out! I will be back, sooner rather than later to replace my own pair too!

While visiting Montreal we were looking for souvenirs and ran across this shop near our hotel. The…read moreshop owner Daniel is extremely polite and helpful. We loved the designs and quality of the shirts and sweaters. We also bought an assortment of other merchandise such as the tea wine, the a couple of magnets, kitchen towel and a few other items. Hopefully this will be helpful for others visiting and looking for quality items to take back from your trip!

This is a great place to find souvenirs at a reasonable price. The owner is really nice and the…read moreoverall customer service is exceptional.

Sent a bouquet of flowers to my sister in St Lazare for her Birthday in October/ 2018....I live in…read moreFlorida & wanted to use a local place...I looked up local florists . She called to thank me for the flowers & I asked for a photo..... I was outraged.....I could have spent 20$ @ Costco & would have been happier with the flowers. A little bunch of flowers....Apparently a member of our family had sent flowers to our niece a couple of months before from the same florist & also was disappointed with them. Too bad I didn't know this before ordering from them. Look elsewhere when sending flowers to your love ones in St. Lazare..... I give 1 STAR because they delivered the same day