SO RUDE! Why bother running a business in a tourist area if you are not going to allow pictures?…read moreAnd if you're going to yell at your customers for taking pictures, then have a sign. Also, keep in mind that your customers need to be able to tell you what they want to order and in order to do so they need to know the name of the item if they don't speak German. And then she took orders from everyone except myself, making it clear that she didn't want my business. I recommend going to the sit-down side and ordering your pastry item from there. The pink pastries are hard. I tried cut one with a knife, and it went flying. I was going to get something else, but I lost my appetite after being screamed at and unable to order because I couldn't write things down or take pictures of the things I wanted to eat. The ambiance is nice. Also, thank you to the male server, who exhibited kindness, unlike his other coworker.

We came here on a Friday afternoon and sat outside. It was a warm and nice day and the place was…read morepacked. We waited almost 20 minutes for someone to take our order and finally took initiative to find a menu and call the waitress over. We ordered Kugel (ball) one with white and one with dark chocolate cover plus coffee and tea. The cake was amazing: Nougat inside, then marzipan filling, then cake layer, and the covered in chocolate. Yum. Definitely worth the wait.

Charming neighborhood bakery with cozy seating. Cakes were amazing. We had just one, a vanilla…read morecreme situation. The case contains 10 serious cakes and tarts. I considered trying them all! And best of all, they drew a little happy face on the hard boiled egg that came with the breakfast platter. That whimsy brings out the kid in everyone.

While the cake is worth the trip and the parking spot search the rude service makes every bite…read moresauer and bitter. My sister and I visited. We were in line when a outside table became free. I went to the table my sister stayed in line to order. She paid and came to the table. The rude, non-friendly waitress tore in to my sister and I that paying at the window charged us a different tax then sitting down. She actually took our paper cups and dumped contents into coffee cups. She took our cake (that we were eating) and put it on plates. The kicker - it's value added tax. So we pay 3€ per slice tax included. She was nasty and rude for no reason. She could have cleared the issue in-House and let the customer enjoy their visit.

Loved coming here every morning for breakfast before heading to the office on an international work…read moretrip. I had to get to work between seven and 730 each day and this bakery opens at 6:15 AM each day, which was perfect to be able to leave between 630 and 6:45 AM each day. The staff inside is super friendly and she speaks English very well to be able to explain what is inside each of the pastries since nothing is labeled. It's very helpful since you can't tell from just looking at them what it's filled with. I would point to a pastry and she would tell me if it had fruit nuts, custard, or chocolate inside. They also have an espresso machine and it makes the espresso very hot, which was perfect since I had to drive about 40 to 45 minutes. They have a large variety of breads and pastries. Things are priced very well and this is a tiny shop with just standing room inside but outside they have a few tables if you want to eat versus take it on the go. I was mostly taking it on the go and eating it while driving in the car since everything is packaged in individual bags that can be used as a rapper. She would also tell me if things were very typical in Germany because I wanted to try a lot of the local pastries and foods. This was the perfect way to start each morning. This is not in your typical downtown of Heidelberg and is on a side street which was very close to my Hilton hotel. The parking is a little tight and hard to find, but there is usually a spot you can stop at for just a few quick minutes needed to order and go. Everything was baked fresh and tasted really good. There is a nut bar that is coming in Germany called Walnut Kuchen that was very delicious and to my surprise not very sweet although it is dense so it will fill you up. It's very similar to Nussecken (German Nut Corners) but was rectangular not a triangle. I also loved the pretzels with cheese (Käsebrezel). Great bakery to checkout if in Heidelberg a bit west of the old town.

I was visiting Heidelberg from Texas and wanted to find a local bakery that was off the beaten…read morepath. Crossing over into the less touristy area of Heidelberg was refreshing. There were many sweets and breads to try and the staff were incredibly friendly. I highly recommend trying this place.

Heidelberg such a beautiful quaint city. Stopped by to Gundel cafe and restaurant . Such a lovely…read morecafe and ordered to go this chocolate ball with Nutella cream inside. It was recommended by our tour guide . The pastry itself was very appealing . The dough was kinda firmed and grainy. The Nutella cream was ok. It's a self serve yet the attendant was so nice and pretty. It was nice to try this German pastry but not really into it.

Experience amazing! Pricy but worth it! Atmosphere deco style! Food is one of the best in all over…read moreEurope! Service is flawless!Highly recommend!

What I'm about to say is entirely on me but just for my fellow English-speaking travelers: The…read morepastries and coffee are good but honestly this is a difficult cafe to navigate if you don't speak German well. I kind of assumed with a French theme and so much French on the menu it would be easier to order, but we had some mixups that never got fully sorted out. The flat white and cappuccino were fine, but somehow my husband's pain au chocolat became a heiße schokolade (hot chocolate), all the more confusing because the cafe menu lists only chocolat chaud. I tried to order a croissant pistache, which was sold out, and I don't think they understood I then wanted a second pain au chocolat instead. We didn't get a receipt so I really don't know what we DID order, and when I went to retrieve the mysteriously missing pastries I only got one pain au chocolat and the staff acted like it was an apology for the hot chocolate which I tried to explain we hadn't ordered. The three drinks we ended up with were great, the one pastry was great, but I don't think I'd attempt coming back here unless I worked on my German first or came at a much less busy time.

Awesome spot for a coffee and gourmet dessert. There about 15 different flavors and colors of…read moremacaroons, delicate and rich chocolate cakes and mousses, buttery fruit tarts, and savory finger sandwiches. This is a great place to indulge in a treat and enjoy a coffee. The prices are moderate- macaroons cost 1.40€ each but there are discounts the more you buy. My chocolate mousse (Perou) and a Latte Macchiato cost about 6.50€. The place inside is simple-white walls, back chairs, a few pillows- which was kind of bland. However, the lovely desserts will keep me coming back regardless!

Terrific bakery This is a terrific option for lunch or a…read moresweet treat in Heidelberg. The staff are friendly and there are plenty of options to choose from. They have a good range of sandwiches/rolls and sweet treats - at very reasonable prices. Our favourite was the "Himmel und Hölle" (heaven and hell) - a steal at €3.50!! No wonder it's so popular!!

Bakery/breakfast/snack fast food style…read more Food is simple, fresh, inexpensive, and relatively tasty. If you're a student on a budget, this is your place. If you need a quick snack or a place to sit down inside with no fuss, this can work too. If you're looking for a real meal... Bread is good -- it's a bakery. Coffee is so so - it's not a coffee shop. The pastries weren't as good as I expected. Tables could use a clean but they are big enough for groups or a laptop. I wish they were open later

During my visit to Heidelberg, I had the pleasure of trying Schneeballen, a traditional pastry…read morethat's quite popular in the region. These "snowballs" are essentially strips of shortcrust pastry, deep-fried and then typically dusted with powdered sugar, or sometimes coated with chocolate or other glazes. It's a unique sweet treat that stands out from typical European pastries. The texture of Schneeballen is interesting; it's quite crumbly and delicate, almost like a very dry, crispy shortbread. Overall, trying Schneeballen in Heidelberg was an enjoyable cultural experience, offering a glimpse into local culinary traditions.The service was exceptional and you can sense the pride of the staff in offering these sweet treats. its unique presentation and historical significance make it a worthwhile snack to try if you're exploring the area.​

My poor review is for the snooty woman at the counter as I haven't even tried my apple scheeballen…read more I get it that they may be tired of tourists here, but rudeness is never acceptable.

Wonderful place with great customer service. I ordered a birthday cake from Spain and they took…read morecare to deliver it to my cousin on time. She got a big surprise and loved the cake. It looked gorgeous and tasted so great that she ate it before I could ask her a photo, so I add the ones from their facebook because the mine looked exactly the same. Thank you so much for everything.