My friend and I went here and the service was incredibly rushed and pushy. It took me saying no to…read moregel polish 3 separate times for them to accept this choice. Then to top it all off they used gel polish anyway on my friend and never cured it.

danny is the absolute best & extremely talented! request him for all your designs!!!!!read more

I'm a grown man. I'm on my feet all the time. I went here for a pedicure. The place was quiet, nice…read moreand clean. I really appreciate the professionalism and hospitality.

Don't bring your service animal because they will ask you to remove it from the vicinity. My Mom…read moregot her pedi done while I was gone even though they said it was a 20 minute wait. Tristan worked on my toes and I asked for a flower but since I chose regular polish, he said he could only do it with gel. He accidentally nicked my big toe as he was putting on my flip flops so he redid that big toe. The TV was blaring an action movie the entire time so it wasn't a spa like environment. But it was only $35 & with tip was $42. And the chair worked & the temperature was ok. Mom said the bathroom was filthy so we will not return.

Nancy at deluxe nails spa is the cream of the crop…read more I get hard gel nails and she does a phenomenal job each and every time. She is well priced and her establishment is always spotless. She is very kind and friendly. All staff are professional & kind. Highly recommend!

5 stars for Nancy and 1 star for client care…read more I booked an appointment with Nancy 18 days prior to the appointment itself because I needed to look polished and professional for an important event. I have gone to Nancy before, and she is a head above the rest when it comes to quality services that last. Unfortunately, when I arrived at my appointment time, two assistants were there already working on clients, and there were two additional people waiting. They asked me if I was okay waiting for them to finish the other 4 people. I told them that I had an appointment with Nancy, and they said she had the flu and I would need to wait for one of them. I always want people to take care of their health, but as someone who has worked in several service industries, I know the importance of communication. Had they notified me about Nancy being sick, I could have made other arrangements, but instead, I ended up paying a service charge at another nail salon for someone to stay after hours for my services. What made me even more frustrated is that they assess a charge if the client doesn't cancel within a certain notification window, so they would have charged me if I had not provided the same courtesy to them. And to add insult to injury- I made an appointment for my last visit, and they made me wait 40 minutes for that as well. The only reason I booked again was because they were apologetic and attentive as a result of their own oversight in booking. Needless to say, I won't be returning. I hope Nancy gets well soon and they re-evaluate their customer service practices.

I've been to Undertone twice now. Both times Courtney Grove has cut my hair and given me a scalp…read moretreatment. It was excellent. I highly recommend her. Her pricing is fair and she really knows what she is doing.

There are services where customer service is a bonus, but not a necessity. Pest extermination, oil…read morechange, dry cleaners. Do I prefer the team members at these businesses be friendly? Sure, who doesn't prefer a smile. But if my car is ready to roll in less than 10 minutes or that red wine comes out of my dress without leaving a mark, I will gladly forfeit any pleasantries. And I say all that to say this, some feel the same when it comes to haircuts. Not I. Yes, I am paying for the expertise, timeliness, and convenience (scheduling) first and foremost. But I do not want to sit in awkward silence while you clean up my neck or run the clippers over my skull wrinkles. I do not want to hear you complain about another customer or a messed up drink order at some franchise "coffee" shop. I want to have an enjoyable conversation with another human being. And if you have cool pets onsite, that's a bonus. I began coming here in the summer of 2021. Like some, I had let my hair grow out thanks to a Pandemic spurred motivation. But the time had come to get back to my roots (pun intended). Thankfully the hair stylist my wife went to was willing to take me as a client and also (the staff overall) practice health precautions. Soon I was in the chair and curls were piling up on the floor. Since then I have grown my hair back out, shaved it to stubble, and found a happy medium. I have graduated from Augusta University, taken time off to write, and am on the final stretch of grad school. My stylist, Devon, has had major life events of her own, but always waiting on me with a smile and clippers. With everything that has shifted, and is shifting, in my life these past three years she remains a deeply appreciated constant. Though I cannot speak to the numerous other services the team at Undertone provide, I have no doubt they are of the same excellent caliber. Also, be sure to say hello to Boris. I know he would appreciate it.

I've tried several nail salons around Augusta, and this one is by far the cleanest I've found. They…read moreclearly take sanitation seriously and follow all cleanliness regulations, which makes such a difference when you're getting services done. They also recently got new massage chairs, which made the pedicure experience even more relaxing and comfortable. On top of that, the nail technicians are incredibly talented--the nail artwork is some of the best I've seen. Every design is detailed and beautifully done. If you're looking for a place that combines cleanliness, comfort, and amazing nail art, this salon is definitely worth visiting!

I switched to this salon after my nail tech went on maternity leave. I always get builder gel…read moremanicure and then gel polish on top. The quality is good, I am pretty picky so I typically find small mistakes wherever I go, but nothing absurd from Royal. The staff tend to be loud/chatty between themselves but I don't mind it much. There isn't a huge selection of gel colors to choose from but I've always found something that I like. Will keep going back while I'm in Augusta!