I have a car that is less than a year old, just a few weeks ago it was rear ended and the whole back end needed to be repaired. As you can imagine I was highly upset! I was referred to Caliber Collision and I am so thankful brought my car there, the team was very nice and explained exactly what they were going to do. Within a short time it was fixed with minimal out of pocket expense and it looks like new!! I highly recommend them you will not be disappointed read more

The best experience I've ever had at a body shop. I dropped the car off and right away was given a rental car (enterprise) that was set up right there. Now, I'm not sure if the excellent service I got was because of my car insurance (USAA), but it was great! They kept me informed along the way and when I got my car back it was totally clean. read more

This body shop is unethical, deceptive & thieves. I was sent there by Geico (they need to rethink that) for repairs to my 2014 Lexus front bumper. I was told it would be 3 days - 3 weeks later I had to call them and they informed me the car had been ready or 5 days. I went to pick it up, paid my $1,000.00 deductable and went to get in the car. The workmanship was not acceptable - the paint color did not match, there was an area on the right side they had missed with paint altogether and an area on the let side that was rough, hadn't been sanded. The employee said "I should have looked at it first" and "we'll get it fixed right away". The following day I received a call that they took the bumper off and found damage from a previous accident and that was somehow affecting their ability to finalize fixing my car....didn't they take my bumper off 3 weeks ago to make the repairs I refused to accept? Had I not complained they would have given me back my vehicle and never disclosed that I had damage previously that wasn't fixed. Only when their work was in question did they disclose - unethical! I complained to Geico & they coordinated with Lexus Luxury Collision to get things fixed properly, old damage and new. I called Calibur Collision to request my $1000.00 deductable refunded as they never delivered me my vehicle fixed and they are refusing! The manager is stating I am the one refusing to allow them to repair the car - I told him regardless they had no right to keep money for a repair that has not been completed. Don't take your car there and don't pay your deductable until you've inspected your vehicle - read more

They lie, Cheat, lie cheat, are awful! Never talk to the same person in person or on phone more than once.. They are very skilled at passing the blame.. So as to string you along.. It's the parts that came in defective that set the project back? And then same thing happened again? Really.. If that's the best they can do? And the guy you need to speak with is always at lunch? I don't buy it! Our vehicle has been @ their shop 3 weeks now for an eat fix?! That was due to be ready Friday.. But now they are saying due to be ready Today? Which is it? Last vehicle we had repaired there they took forever and had to repair 3 times to get the match correct! Never ever ever ever again! read more

I heard from the GM at Caliber Collision the day after I left a review. He has been very accommodating, offering to give my car full detailing at my convenience. Since my original 3 star rating and comments were tied primarily to the condition of the interior of the car and he has offered to fix that I am changing my rating to 5. I am very impressed by his professionalism and his sincere effort to please a customer. He checks reviews every day and takes immediate action to right any wrongs. I can honestly say I have never felt more important as a customer. I would recommend Caliber to anyone interested in being treated well. read more

Had our 2016 Volvo XC90 done after an accident that was not our fault. Small job, just two dented doors. Took three weeks to complete. We left it there after two attempts at pick up. Issues: 1.) paint did not match, 2.) paint did not match and they dented the hood. On my third pick up attempt, the car finally looked good but there was a small scratch at the rear bumper and small crack at the rear tail light, likely sustained when they put the car together after painting. As these were barely noticeable, I just let this go as I wasted enough time and energy on these guys. Bottom line: they are a big operation. A lot of cars go through them and the frontline people do not seem to care about details. Supervisors were very receptive to the issues and helped out a lot. If you care about a quality job and demand attention to details, you are best served going somewhere else. If you are a state farm customer, they will sweet talk you to bring your car to these guys. It's all a cost saving scheme. Please do yourself a favor and take your car to a shop you trust. read more

This by far was one of the most pleasant experiences I have ever had with having to deal with my car! I have USAA, as my father was a Captain in the Navy, my adjuster would not send me to a Lexus dealer ,thank goodness, they sent me to Caliber Collision! Usaa has a five star rating and I would give a 10 star rating to Caliber Collision, if I could! Look no further, these people know what they are doing, from Helen who has such a wonderful way about her, and all the wonderful gentlemen Shay, Logan were polite and" Very Kind and Accommodating "I was quoted by a dealer that was utterly ridiculous with add-ons that were not necessary! As my adjuster is very savvy she said there's only one place in town and that is Caliber Collision! Tayler you are an asset, you went over and above the call of duty!! All of you were honest, and as I said before "The best car service I have ever had!" Thank you! Kimberly read more

I had an accident in November of 2018. Since I am insured by USAA, I had the car taken to Caliber Collison in Greenville, SC. A rep from USAA came to check out the car after it was repaired. The rep found numerous things wrong including overspray. Caliber took care of the errors and I received the car back. I then saw that the pin striping was left off the car. Caliber had someone come to my house and add the pin striping to the car. Months later, I found that my front end was out of alignment. I checked to see if the front end had been aligned at Caliber and it had not been. I might add that the accident was to the front left side of the car. Anyway, I called Caliber to see what they planned to do about having the front end aligned, left a message for the manager and never received a call back. I had to purchase the alignment and new tires for my car from a local reputable dealer. Hope I never have to deal with them again, but time will tell. read more

Absolutely terrible. Paint was flaking off of new parts and parts were misaligned. I was told to take my truck and they would order new parts and put them on. Halfway home my truck started boiling smoke and I lost breaks. This is on a vehicle I was told was finished and ready to go. Had to have it towed home because they were closed for the day. read more

These people cannot be trusted. Avoid at all cost. If I could rate negative stars I would. I was lied to cheated and scammed. No one should leave their car there unattended. My car was totaled out by their technicians only because I called the insurance company to make them do their job correctly. Offered me a replacement car that did not have many of the options mine had and had over 30k more miles than mine but somehow their list price was 2k higher than mine. The adjuster accidently left the vin number on the the estimate. He conviently forgot to tell me that his replacement car had 2 accidents. His supervisor saw no problem with this. My car had not been in ANY incidents or had any scratches when I left it. That is not the case when I went to get my stuff out of it. This conviently helped them lower the value of my car. Any other replacements that have been offered have been from trade magazines or pop-up dealerships. After talking to Geico another adjuster we will call him idiot #2. He offered me another car similar to mine that is suspiciously cheap and he refuses to show me the car fax report. I found one car on the Geico website that was identical to mine and he (the idiot #2 Geico adjuster) said that the the car was too expensive and a scam FROM THEIR OWN WEBSITE. I also found a car identical to mine at carmax idiot #2 said anything from carmax could not be trusted and was going to be extremely overpriced. He had many more things to say about carmax but I won't get into that. These people are trash! read more

The color came off from the bonnet during a car wash, was very disappointed when that happened as I wasn't expecting this from Caliber- had heard rave reviews about them read more

Chose this service as it was where my State Farm Adjuster was located and was part of their select service program ( the reason i chose them do to lifetime warranty on parts and paint). Made appointment on website on Saturday for following Tuesday was told I would receive confirmation phone call Monday. No phone call arrived Tuesday and was in fact not on the list. Sat with an employee who did not even know that reservations were made through the website as i showed them my step by step on how I reserved the time slot. Was told to come back a week later to turn in car so parts could be ordered (makes sense no biggie). Dropped off car following Monday went through inspection all good (let them know to make no holes on replaced front bumper for license plate as SC does not use them. The spot was marked and noted. About a week and a half later car was finished went in to look at it. Hood was crooked and there was a paint chip noticed on front end. Had the car kept for finishing repairs. And while there documented 29 miles were put on the car after drop off. When mentioned was told my car was sent to a separate location for repairs that I was not informed of. Was told it was flat bedded there but "test driven" back to original location (29 miles from Fountain inn to Greenville location). Was not happy and asked to be informed via phone if that were to happen again. Never called back until repairs were done a week later and I was contacted by Fountain Inn and told to inspect vehicle before it was "test driven back to the Greenville location. Not being happy since I was not called but also not even knowing the location of my 2015 vehicle. So after I drove the 30 miles to the location of the vehicle paint chip was fixed and told hood was fixed but not perfect because " these parts are not made and built together to align exactly square". No of course not just comes from the maker that way and select service means we will get it as close as possible. Vehicle then had to be driven back to Greenville due to that was where my rental drop off was at ( rental place inside caliber collision). So in total had 90 miles put on my car for being driven down there once and "test driven" back twice. Was told I could receive a five dollar gas card for the trouble though, a joke to say the least. That was early on a Friday morning. Gave them contact info to call for same day pickup due to work hours. Was never contacted on said number but was called on invalid number where I did not receive voicemail till after work, hence I would be waiting to Monday to pick up vehicle. Monday I arrive at the location inspect vehicle. 90 miles driven check (photo verified), license plate holes drilled in front bumper against request check, personal key chain ripped of keys and lay broken in cup holder check, gas card upon pick up of course not. After finishing paperwork and returning rental. I was on my way. Not satisfied not happy and not feeling like I was part of a Select Service. I guess though with a lifetime warranty I can get there stellar service in the future if any problems arise. In the end I would not recommend this business. It could be because it is a recently acquired shop ( Image collision sold to Caliber Collision) Maybe the Wade Hampton location since it seems to have more positive reviews than this location on Ridge Road. But it should at the least not be included in the Select Service Program for State Farm. P.S. My gas card arrived in the mail a week later inside a blank sheet of paper. Not addressed to me, No thank your for choosing, not even an amount of how much is on the card. Just a 8*11 piece of printer paper. Unprofessional to say the least. read more

these are great folks to deal with! i took my audi r8 in for a paint and rear wing enhancement and was amazed at the quality of the job. the paint was concours quality and the wing mounting was perfect. my service advisor was charles who coordinated everything, the lead painter was brandon, the asst. center manager was logan and the center manager, braulio made sure everything got done on time. all were nice, competent, and friendly people. i give this shop 5 stars! bud in greenville read more

Wow I just received the worst customer service at this location!! I received an estimate in October and wanted to schedule the repair. I called and related this exact info to the female who answered the phone. She immediately asked which insurance company and I told her it would be customer pay. Her immediate response was "ok we're not scheduling any customer pay until March". That was it - no offer to schedule, nothing. Very rude!! Basic customer service is not hard folks read more

I contacted this location SEVERAL times (phone calls and emails to 2 different people over the course of 4 weeks) and have yet to have anyone get back to me about how to proceed with having our hail damage repaired. Find somewhere else to go, this company obviously isn't interested in conducting business. read more

Terrible experience! I only went here because my insurance company said it was there "preferred" repair shop. It took twice as long as they originally said to fix it. They did not keep in touch with the insurance company about the delays, so the insurance company kept calling and saying I had to return the rental car. Once I finally got the car back, I had to return it twice for issues that had nothing to do with my accident! The first time I picked the car up, I only got about 2 miles down the road before warning lights came on saying the car was overheating! That took 2 more days to fix. The next time I picked it up I had one headlight and one tail light not working. When I brought the car there originally, all lights worked. The mechanic grudgingly changed the tail light bulb for me and said the headlight "was loose or something" but that he "got it set back in there pretty good so it should work ok for awhile". And he said that since the lights weren't damaged in the accident, whatever is wrong with them now isn't their fault. I would never take my car back there or recommend the place to anyone else. read more

HORRIBLE!!! NEVER take your car here! The car took over a month to repair...they continually lied...first the estimate was 1400...then the estimate was 4500...they told us everyday for a m onth "The car will be ready today"..When the car was finally ready we told them we would not be paying the deductable...One of the managers actually had the nerve to come out and raise his voice AT ME...i finally said, "Oh, Im sorry, you must be the customer." Horrible place. If I ever need to take my car somewhere for repair and my insurance company says Caliber...i will tell them they need to find another place....worst experience ever read more

I wish I could give them a 0. Plan on taking 3 times as long as you would expect to get your car. Unprofessional, no planning process, will not return calls, no phone mail, no cell phones on adjustors, does not order correct parts for repairs then they have to reorder. My car in in day 48 and of course no one has called for an estimated time of completion. Will not work weekends to catch up. read more

In order to give this review I had to choose 1 star, but they DON'T deserve it!!!! Not only did they not match the color of my paint on my door, my trunk was covered with filler dust. When I picked up my car, I had a fault on my computer system due to the headlights being removed during the painting. Any decent, responsible shop would have had the fault reset for free, but they held my car hostage until I paid them $50 to get the dealer to reset THEIR mistake! Total bunch of incompetent crooks. read more