We thought that Oscar had done an amazing job. His professionalism dealing with a third party ins was great. He kept us informed and in the loop at all times. I was pleased to hear from him when he didn't get a response from the ins adjuster. It was a pain in my part to reach out to the adjuster(s). Thank you for the great work on my car. read more

Oscar is always so helpful, informative, and available to answer any questions to help me get back on the road. My vehicle has been here twice and it's always done earlier than I expected. The repairs are perfect and my vehicle looks like it just came off the showroom. Staff is great and accommodating. Thanks! read more

I'm sitting here in the parking lot at Caliber Collision and just received a verbal quote for a new paint job for my 2008 GMC Yukon Denali XL. The gentleman helping me, who was very nice, quoted me $8000 and he said it would take a month to complete!!! When I asked him why his bid was high and more than double other places he said it was because they offer a lifetime warranty. Funny thing is that I just left California Customs up the street and she said for their "show quality" paint job it's roughly $6,000 and 3 weeks! In addition I went to Prestige Auto Body in Irvine and they quoted me $3,000 which also included a lifetime warranty. Um yikes, seriously guys if you didn't want the job you should have just said so instead of giving me some lame inflated quote so I would leave. read more

Very happy customer just wanted to thank Andrea and Rolando and the rest of the crew. Our car a 2017 Mini Cooper got hit in the rear left corner and the finished product is outstanding, paint is matched perfectly and looks like new off the factory floor. In fact the body was completed faster than expected. Caliber did some clerical errors on the paperwork but Rolando the manager was able to handle it expeditiously. I will definitely recommend caliber in the future to family and friends. Thanks again! read more

Great shop, very polite staff and did a great job fixing my vehicle after a really bad accident.

I came in to Caliber Collision because of a minor fender bender which occurred in a parking lot. I was greeted by Kevin Gough, who proceeded to inspect my Mercedes C300. After explaining to Kevin that I didn't want to shell out big bucks for something this minor, Kevin understood, helped me out with a great deal, and took care of my Benz, restoring it like new. Would definitely recommend this service to a friend or family (5/5). read more

I got my car back and it's amazing!! You can't even tell it was ever in an accident. Peter and his team did an excellent job. And Peter kept us informed every step of the way, sending us pictures and even letting us come take a look at my car while it was being fixed. And Peter even helped me put a sticker on my back window before we left. :) Seriously the best customer service I've ever received. I hope nothing ever happens in the future, but if it does we will definitely be coming back here!! read more

I took my grandma to Caliber Collision with her Nissan Altima which her insurance advised her to go to and they denied to service her vehicle because of her paint job and worried about their reputation. read more

The team at this Caliber location are five stars outstanding! Everyone from the reception to Miguel were so awesome. They let me know when the car will be ready and it was ready. They gave me updates via text. They have repaired my 2018 Acura TLX three time in one year. We have been so happy with their quality. I highly recommend using Caliber for any body or paint work your car needs. read more

Caliber Santa Ana helped us out with the damage to our car, great work and great service.

My BMW was in a pretty bad collision, a 4 car pile up. The front and back both needed complete revamping as well as some mechanical issues underneath. Luis V. has take of everything from start to finish, from fixing my car to securing a rental and setting up direct billing to the insurance company of the offending driver. A few days later, something mechanical failed, so I gave him a call and once again, and he took charge like a champ. He had a tow truck pick up my car, got me a rental right next to where I was and fixed what was wrong in less than 2 days. I highly recommend these guys, because sometimes it's more so about how you're treated after you leave, and that is why I won't go anywhere else. Thanks again Luis! Tiffany behind the desk deserves honorable mention as well, very sweet. read more

Caliber Collision - Rear ended. - Body Shops Near Me - Santa Ana, California

If I could rate them negative I would. They took a brand new Mercedes in their collision shop and changed tire with poor alignment. I could tell because if the squeaks but they kept telling me that the car is front wheel drive and it's normal. After few months only 1 tire was shredded into pieces and they still wouldn't admit they didn't align properly. I had to replace two front tires and after alignment the squeaks are gone. They are terrible read more

Come here! This place did in one hour what another Caliber could not do in 6 weeks for me. And instead of waiting another 5 weeks for the repair, this one is going to be done in one week. Miguel helped me out if he gets any brownie points from this. Thanks so much you guys. read more

I came into to repair my side mirror and not only is this place so so close to my house, the service is great. Gilbert helped me out and broke everything down for me so someone like me (who knows nothing about cars) would understand. He was patient and finished my car fast! Such a fast and easy process! Thank you so much Gilbert! read more

I highly recommend this Caliber location. I was working with Gilbert to handle the estimate and repair of my 2018 Acura TLX that had received a nasty scratch to the primer and a crease in the rear bumper. Gilbert note a few other minor scuffs in the paint I did not even see and said that the entire car will be buffed out. The job was quoted for three days and it was finished a full day early!! Very professional work and beautiful results, I cannot tell that the car ever had any work done. Great match on the color and application of paint and clearcoat. Very professional staff as well. They even have an Enterprise rental right across the street. I did not have to return the rental, enterprise picked up the car. If you are looking for a very professional body shop Gilbert and Caliber on Lyon in Santa Ana is The Place!! read more

They told me that my car was ready and when I checked my trunk and my passenger door did not close properly also the paint did not match te rest of the car they told me to come back another they which I can't read more

I was assisted by Matt and he was great at keeping me updated with the status and progress on my car. He was very professional and efficient when dealing with the insurance company. I highly recommend them. read more

My car was in a collision. Everyone at caliber was very helpful. I'm completely satisfied with the work and timeliness of this facility. Miguel was especially helpful. I'd recommend them to anyone! read more

Took my car in for a bumper replacement. It took about a week for my car estimate to get finalized. Once I followed up, they became very efficient and kept me up to date with my car repair. read more

Their customer service sucks! I took my vehicle in for repairs due to an accident, everything was still working. After dropping off my vehicle I was told I'd get a call back the following day, that never happened so I called in for status. I was placed on hold 3 times until I finally put a stop to it. I was told I would get a call back by end of day with status and again that never got a call back. I kept calling in asking for an update and would be put on hold and told I would get a call back but no one called me back. A week later I finally get a call back and was told my vehicle not fixable, I showed up to pick up my vehicle and NOTHING was working! I asked to speak to the manager and was told they are not responsible for putting my car back together in the condition I turned in my car. Is this a joke?! Now I'm left with a vehicle that broken into parts. Waste of time! read more

Just wanted to say thank you to callibur collision techs for taking care of my husbands car and making it look like new! Big shout out to Gilbert for being professional and keeping me posted on updates as to how my husbands car was doing during its stay at callibur and to the front office ladies for being so attentive as well. Thank you! Cortez Family. read more

Love this place friendly people and great work. Rolando the supervisor helped out a lot great guy !!

really nice and helpful people! Helped me understand my car issue and asset it quick and easy! For sure coming again

I rear ended someone( never tried it thought I would give it a go... 10/10 would not recommend) and I got my car back a week earlier than scheduled, I was updated pretty much every other day by Oscar and was super happy with how they spoke to And treated me. read more

I accidentally drove over a high curb, and had my Kia Forte taken here. They were gracious enough to bring it in, even though they were already closed! Just from my own amateur inspection, my goof-up caused my front driver's-side rim to COMPLETELY split and damage to the front bumper. Was informed later that there was extensive damage done to the suspension, struts, as well as the exhaust and parts leading up to that. ...LOL what can I say: ya girl gone and messed up royally. Kyle, his team, the receptionists--heck, pretty much everyone that I interacted with throughout this ordeal have been 110% considerate and patient with me in communication and providing frequent updates. Kyle was even kind enough to offer to drop off my vehicle for me, at my convenience. I'd say I'd definitely come back, but I really hope I don't ruin my car again. But I have definitely already recommended a number of friends and colleagues to Caliber Collision. Thanks again, Kyle! read more

Sure, they have great reviews, but I had a bad experience, and I'm usually forgiving and not picky. Some dude ran into my car, so I brought it in for repairs as recommended by my insurance. The repair took about 2 weeks. Once everything was repaired and I picked up the car, I found that my car was covered in a thick layer of dust on the inside. This is a light colored leather interior of a luxury car. Some one either left the window open while repairing or just left all windows down while the car sat in the lot. The entire interior was covered in dust, and the exterior wasn't so clean either. Other repair shops give the interior a nice detailing, while giving the exterior a nice wash; not the case here. Upon asking my rep and talking to Mauricio, they said it's normal to experience dust from the repairing. Yeah, but how about cleaning it before returning to the customer? I took another trip to bring the car back, waited over an hour to find that they just wiped what they could see with a cloth. Yes, many areas and crevices is still filled with dust, including my AC vents and door pockets. This is not mentioning the repaired paint has a discolored spot that doesn't match. It is just too much trouble to ask to fix, so I'll just have to deal with the ugliness. I wouldn't recommend it to anyone I care about. If you go, I hope you get a nice experience like the others, and not like me. read more

My wife's Mercedes was in an awful car accident, after a gruesome headache of going back and forth with insurance. We decided to take the vehicle into this caliber collision office. Bob Ohanian was incredibly helpful. His communication was swift and readily available, I got daily updates on the status on my wife's car. He fought our insurance for the necessary OEM parts. I strongly recommend Bob and his team at the Santa Ana location. 10/10 service. read more

Friendly, knowledgeable, efficient. Staff took care of the entire process from start to finish. My mom and I were very grateful as she's older and can't get around as easily. read more

I don't normally leave bad reviews but I'm very upset. About a lil over a year and yes you're thinking why leave a review now. Well I was referred by Honda dealership to have some work done on my car due to some paint issues. Hood, roof and trunk were painted and took it back several times because I kept finding things that were wrong. They did go ahead and fix the issues and they did detail the car but when I went to go pick it up, I saw a dent on it, and I still let them know that the back window was not defrosting. They told me that I would have to take it back that they wouldn't be able to do it that same day. I don't wanna keep taking the car back because I don't trust them. For the back window, they told me that I would have to call the dealership, but why the dealership they did not remove the back window. So that means I would have to get the window replaced and re-tinted money out of my pocket. A few days ago when it was pouring rain I had a box in my trunk and when I opened the trunk two days later, the box was completely wet. Why is the box inside the trunk wet? What else was done incorrectly? They may be nice and polite but they're irresponsible and give you the runaround. read more

After complaining on Yelp and filing a formal complaint with the BBB, I was able to get my issue below taken care of. I changed my star rating from a 1 to a 3 because the repair work was completed. I would have rated it higher if I did not have to go through the extreme measures to get the issue resolved. If you are looking for an auto repair company that will take care of you, this is not the place. I was in a car accident where the repair was paid through my insurance company. This work should have a lifetime warranty. At the time, the company that did the work was Hi-Tech Collision. Caliber Collision purchased Hi-Tech Collision and is now refusing to honor the work stating "Caliber did not assume liability for the warranties from Hi-Tech Collision." This is ironic, considering their website advertises how "Hi-Tech Collision is now Caliber Collision." The website also states "New Name. Same High Standards." So Caliber Collision is okay with taking Hi-Tech's book of business but not okay with honoring the work they did? Seems a little one-sided. http://calibercollision.com/hitech/ read more

I will give zero star if I could. The receptionist named Kelsey needs to get a better training on customer service. I would leave that note here for the manager who is in charge of customer service and front desk staff. I have called twice to follow up on my case. Both times answered by the same receptionist name Kelsey. She is very rude, sounded very rush and would make you feel as if you are bothering her on her job. I will assume she has a bad day. But if she is the voice and the first point of contact of the company, I'm sure any clients would not be impressed. Just a basic call to follow up on my case, got a bad attitude in return. Not sure if I want to bring my car here again, not worth my time dealing with poor customer service. read more

My advisor was rolando and My situation was difficult. Bottom line rolando is the type of person that not only takes his job seriously he really goes above and beyond his job duties and for that I must say to caliber that you have an outstanding model employee and I would refer him along with caliber from now on. Thank you Rolando!! read more

I called and made an appointment this Santa Ana Caliber Collision four days earlier.I chose this location since it was closer to my office and thought it would be convenient.My insurance agent has already called this location and arranged a rental car pickup for me. When I went to the location a rude receptionist (didn't told her name) ,told me to come back after a week to drop off my car without even asking my name.When I told her that I have a appointment,she asked me to fill out my contact information and wait and told that someone will get back to me shortly. After waiting for 1 hour and since nobody talked to me ,I simply walked out. It seems the people at this location are very unprofessional and don't have any respect for other person time.They have my contact information and they didn't even bothered to apologize or anything for their behavior. read more

Phenomenal group of staff from beginning to end. They made the whole ordeal that's normally a pain in the rear-end a much easier and almost pleasant experience. (I say "almost" pleasant because the whole fact that I have to go out of my way to get my car fixed is never pleasant.) Mauricio was very accommodating and very thorough. He was able to explain very clearly what I needed to get and very reasonable in his thinking. He was on vacay when it was time to pick up my car so the manager took the time to explain what was done. He was wonderful as well. They even took care of my rental to be picked up from the shop so I didn't have to drop it off at Enterprise. I forgot my baby's mirror in the back seat and one of the employees from caliber ran across the street to get it for me from Enterprise! Service is top notch here! Thank you!! read more

I took my son's Honda Accord to Peter and Daniel at Caliber Collision. I have always been apprehensive, and dreaded the traditional "bodyshop experience". Caliber Collision is NOT your traditional bodyshop experience. From the start they were helpful and accommodating. I gave them my insurance information, they handled and coordinated everything with my insurance company. They kept me posted and updated us with the status of our vehicle. It was even completed a day ahead of schedule. The work came out perfect (actually better than it arrived) These guys are great. Thanks Peter and Daniel. read more

Getting into a car accident sucks , but Caliber Collision really does an excellent job bringing your car back to "new." I give it up to Peter for making a bad situation GOOD . He went out of his way to make sure I was satisfied with the outcome of my Ford Fusion. I had some tiny scratches on my window tint from the crash which he even replaced. Although I don't wish this upon anyone to be in this kind of predicament, Peter along with his staff are there to bring your car back to life. This place is well organize and they even send you updates through text to inform you the status of your car . Thanks again . read more

Caliber Collision - Some damage. The wheels bent too so there was a lot of work that needed to be done and WAS done , which makes me very thankful - Body Shops Near Me - Santa Ana, California

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Drunk driver hit the side of my car and destroyed the rear and side of my car. This was my 2end time coming to Caliber Collision. Both times there service were impeccable. Top notch work both times. If you need to get a repair done talk to Mauricio Vega! Even though their was a tech communication issue Mauricio found a way to keep me updated. He went beyond what was ask of him and helped with all the tiny problems too. Definitely look for Mauricio he does awesome work and makes the whole situation as smooth as possible. read more

Highly recommend here, Gilbert assisted me with my 2018 Camry. I got rear ended not a major hit but bad enough for a new car. Broke everything down to me and kept me up to date on the status of my car while at the shop. Few weeks later my car got scratched next to my sunroof, I brought the car back and he was able to assist me to removing it by buffing it out. Great service, talk to Gilbert for any questions or concerns on your c read more

Had a great experience with caliber collision. The staff worked quickly and efficiently to get my car fixed and went above and beyond. Thank you Raul and Andrea for all of your help. read more

I generally don't take the time to write reviews, but when a company goes the extra mile, beyond what I expected.. I have to give them credit. I worked Pedro. His follow-up was excellent. He also went the extra mile and a half to make sure I was happy with the work they did. If you're paying cash, this will not be the least expensive shop, but the quality of work and the attention to detail will make it worth it. If this is an insurance claim and you are just covering your deductible, don't think twice. Get it done, you will be glad you did. read more