Will not return calls not truthful!! Will not explain documents and proposals, untrustworthy!!!!read more

I used Tim Byrne to purchase a home using my VA Loan. Tim is also a veteran and very knowledgeable…read moreabout VA Home Loans. He walked my wife and I through the process from start to finish and always answered all of our questions. He always answered our phone calls and was available when we needed him. I have worked with many lenders in the past, but I will only use Tim Byrne from here on out for all of my mortgage needs.

From the owner: Tim Byrne is a trusted mortgage lender in Huntsville, AL, offering personalized home loan solutions…read moretailored to your needs. I specialize in VA loans and am an Army Veteran, FHA loans, physician loans, first-time home buyer loans, Land Loans and 100% financing home loans. Whether you’re buying your first home, building with a construction loan, or refinancing, we provide expert guidance and local market insight to help you make the right move. With a focus on transparency, education, and service, I make the mortgage process simple and stress-free for clients across Huntsville, North Alabama and Southern Middle TN. I also serve all 50 states but focus mainly on AL, GA, FL, SC, NC, VA, TX, TN and CO.

I contacted Hometown Lenders through their "Homes for Heroes" program and was contacted by Robert…read moreBaugh on 09/05/2020. Closing was scheduled for 10/15/2020 on 09/15/2020. Was told I'd have to pay 5% down ($7,000). Turned out, I had to pay $10,600 cash to close. Even after getting my insurance cut in half, the CTC still went up. Didn't close until 10/23/2020 and still didn't close on that day due to the mortgage company's lack of competence. A complete disaster. Still have $1,100 in the wind from the insurance difference.... 100% will deter and point someone in another direction rather than allowing them to be tossed around by this mortgage company....

After filing a complaint, we spoke to Tami Hall and she was a lot more reasonable. She understood…read morewhat we were going through and was surprised with Doris' behavior. She said she would speak with Doris. She said she couldn't offer us a discount or monetary compensation for the lack of communication on their behalf. But she allowed us to pay our bill by April 1st. And we appreciate that tremendously. Thank you Tami for being personable, understanding to our situation and actually caring about customers

From the owner: Hometown Lenders, Inc. is an integrated partner in a nationwide network of appraisers, closing…read moreagents, and lenders. We have local agents in your home town which come to you, at your convenience. (You even have the option of closing your loan right in your own living room!) Along with our established network of strategic business partners, we continuously increase efficiency by streamlining operations and eliminating non-value-added steps in the mortgage process, ...and we do it all with a smile.

No no no. I've…read moregotten caught with my hand in the cookie jar twice with these folks. Shame on me. I don't want to get into super fine detail, but like others have said, if you like your credit score...stay away!

Please DO NOT USE this so called company. They kept us in abeyance for over 3 weeks. Did not…read morerespond to over 3 emails to ask them the status of the loan. David is one despicable individual. He apologized for not responding but that does us NO GOOD as now our lead time is reduced. I do not mind being rejected but at least let us know so we can move forward. STAY AWAY....the absolute worst....

customer service sucks and the managers need to train as a manager you should be going home tired…read moreof training not tired of working...Your management team need help Frontline employees are good. Management sucks

I've been a member of RFCU for over 30 years and the level of customer service has gone downhill…read more Don't bother trying to get someone on the phone. I called earlier this afternoon and stayed on hold for 23 minutes. I hung up and called back and have been on hold for 15 more minutes with no hope of anyone actually picking up. It was not like this back in the good old days. Someone would pick up after a few rings. Maybe RFCU eliminated phone support and forgot to tell their customers.

Alex immediately jumped into action in the day we reached out to her. Even on holidays she was…read moreproviding updates. She never stringed me alone. If she had a question she asked. She worked diligently on my loan day and night- that's no joke! She stayed professional and courteous at all times. There was constant communication. Alex worked hard to get me approved. She has some nuggets under her belt to help her clients. I have never seen anyone want it for a client as bad as she does. She wants her clients to win! You can't fake this!! She wanted me in a house as bad as I wanted it. She was honest upfront and didn't make promises she couldn't keep. Was this easy- no! Did she make it work? Yes she did! I have tears of joy flowing as I write this! Alex fought for me to be a homeowner and there's nothing like having support in your corner. Thank You Alex!!

Alex is AMAZING. So much so that I followed her to LoanDepot to refinance my home. She makes sure…read morethat you are informed and reassures you when you become anxious. Alex makes sure you have the best outcome and works hard for YOU. I am very happy with what she's done for me. I've already referred her to several of my friends and family members.

Willie Tucker was very professional and closed in 2 1/2 weeks and everything was as promised and…read moreeven better terms when at closing. Awesome guy.

From the owner: We are a mortgage lender with many available loan programs from first-time homebuyers to veteran…read moreloans to construction loans. Please give us a call with all of your home purchase or refinance needs!